Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Twin XL - Multi
Average customer rating
4.3
(33,324 Reviews)
Rating breakdown 33,324 reviews
5 Stars
21,920
4 Stars
4,784
3 Stars
2,980
2 Stars
1,585
1 Star
2,055
Customer Reviews for Nectar - Classic Mattress - Twin XL - Multi
Customer Rating
5
Much better sleep!
on June 21, 2017
Posted by: Anonymous
I reviewed this earlier and gave it a lower rating because even though my husband loves it, my sleeping hadnt changed much. I guess I just needed a little extra time to adjust from our old bed to this new one. I really like it now.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
No mattress, money taken
on April 29, 2020
Posted by: Anonymous
Purchased a mattress no communication and no mattress. Do not order from them.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Good Luck.
on July 23, 2020
Posted by: Martha
I ordered a bed last week which was urgent due to debilitating back problems. I was unable to reach anyone- by phone, email, or chat. I had to obtain a bed from another company and got delivery within 2 days. If you order anything from here don't expect to be able to contact anyone if there is a problem. I have contacted my credit card company and sought small claims mediation. Further, I will be filing a Better Business complaint today.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Lousy mattress
on September 16, 2020
Posted by: Anonymous
The first night I sleep on this mattress my hip hurt so bad I couldn’t hardly walk the next day. I called them and they said I could not return the mattress till I kept it for 30 days.
I can’t sleep on it another night. I have to go buy another mattress and leave this in storage till then.
DO NOT BY THIS MATTRESS.
I can’t sleep on it another night. I have to go buy another mattress and leave this in storage till then.
DO NOT BY THIS MATTRESS.
Response from Nectar SleepBy Fei Wang, September 16, 2020
Thank you for your honest review Johnny! We are sorry to hear you aren't enjoying your Nectar mattress. Your sleep trial starts 30 days after the date of delivery. If you are still not enjoying your mattress after the first 30 days please feel free to reach out via phone chat, or, email. A support adviser would be more then happy to help you start a return.
Written by a customer while visiting Nectar Sleep
Customer Rating
3
Sleep Great, Wake Up Sore
on October 29, 2020
Posted by: Kait
I have had this mattress for 6 months now. I fall asleep fast and generally sleep trough the entire night. However, I usually wake up feeling stiff and sore in my back and upper shoulders. It does not matter whether I'm sleeping on my back, stomach, or sides. I've obviously given my body and the mattress more than the suggested 30 days to adjust, but it's still not working out so well. I'm hoping that everything adjusts soon or I else will be needing to end my "trial".
Response from Nectar SleepBy Fei Wang, October 29, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
ordered over a month ago and still dont have the bed
on November 3, 2020
Posted by: Ron
so frustrated, ordered bed over a month ago and still getting the run around about when it will get here! should have bought it somewhere else but already paid for it so now I'm stuck with no money and no mattress!!!!!!!!
Response from Nectar SleepBy Fei Wang, November 3, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
So Happy I Could Cry... Best sleep in YEARS
on November 7, 2020
Posted by: Sheryl
I suffer from severe Crohn’s Disease and Fibromyalgia. I’m always in pain- every morning I’d wake up with severe back, shoulder, and hip pain. I never felt rested. I have a very demanding job and am always so exhausted from the week that I like to sleep in on Saturdays. My back pain and joint pain always gets me up and I can barely move if I stay in bed. Today I slept in more than usual, woke up pain free and RESTED. From night one my pain was better and my rest quality better. It has been years since I've woken up pain free. I could cry I'm so happy. Best investment ever.
Response from Nectar SleepBy Fei Wang, November 7, 2020
Hello Sheryl! We are thrilled your Nectar Mattress is helping you get a great night's rest. We know how important it is to be able to sleep comfortably and soundly! Thank you so much for your review!
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Best sleep ever
on September 23, 2018
Posted by: Dorinda G.
Slept in it the first time last night. First time I slept in a bed for over a year . my hips did not hurt at all
Written by a customer while visiting Nectar Sleep