Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Twin XL - Multi
Average customer rating
4.3
(33,324 Reviews)
Rating breakdown 33,324 reviews
5 Stars
21,920
4 Stars
4,784
3 Stars
2,980
2 Stars
1,585
1 Star
2,055
Customer Reviews for Nectar - Classic Mattress - Twin XL - Multi
Customer Rating
2
adjustable bed
on August 16, 2020
Posted by: Carol K.
Worked for less than 6 months and can get no satisfaction from support services. I am guessing the company is waiting for the warranty to run out and I am stuck with a bed frame that does not work !!
Response from Nectar SleepBy Fei Wang, August 23, 2020
We are sorry to hear that your Adjustable Frame stopped working and apologize for any issues encountered reaching our customer support. We see that you have now been able to speak with an advocate who is working on this matter with you. If you have any questions or concerns please reply to the last email your customer advocate sent.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Horrible!!!
on August 24, 2020
Posted by: Anonymous
My husband and I bought the mattress, frame and all of the accessories. We are waking up with horrible back pain and can't get comfortable on this mattress. The "guarantee" includes jumping through so many loops and during a pandemic is nearly impossible.
Response from Nectar SleepBy Fei Wang, August 27, 2020
We are sorry to hear the mattress was not the right comfort fit for you and apologize for any frustration you have experienced as we assist you with the return process. We don't believe in selling used or refurbished mattresses, so per our return policy if your Nectar mattress is open and you are eligible for a return, we will work with you to get the item donated or otherwise disposed-of through local organizations within your community. Please let us know if we can be of any assistance.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
HAPPILY SHOCKED!
on August 26, 2020
Posted by: Hector M.
My wife and I were not sure about a foam matress so we went to a store to try them. Because of my back, I have to have a firm matress and we were surprised how good the firm foam matress at the store felt. Then we started looking at prices on line and looking at reviews. I have to say that buying a foam matress can get as compalicated as buying a car and trying to chose options and packages.
When I read the reviews aboy Nectar, I became intrigued. I was not too crazy about all the softer layers on top of the firm one but with the forever warranty we did not see how we could lose and we ordered the mattress.
Yes, when you sit on the side of the bed it does compress but when you actually lay down on it it becvomes a very comfortable matress. You do not sink down, it actually supports your entire body very well. It feels like a firm matress with just enough compression to make you want to not get off the thing because you just dont feel it. We are on our third night and we are loving it so far.
Well worth the money and taking a chance just ordering it
When I read the reviews aboy Nectar, I became intrigued. I was not too crazy about all the softer layers on top of the firm one but with the forever warranty we did not see how we could lose and we ordered the mattress.
Yes, when you sit on the side of the bed it does compress but when you actually lay down on it it becvomes a very comfortable matress. You do not sink down, it actually supports your entire body very well. It feels like a firm matress with just enough compression to make you want to not get off the thing because you just dont feel it. We are on our third night and we are loving it so far.
Well worth the money and taking a chance just ordering it
Response from Nectar SleepBy Fei Wang, August 26, 2020
Thank you for sharing your experience. We are happy to hear that you are enjoying your mattress and truly appreciate the feedback.
Written by a customer while visiting Nectar Sleep
Customer Rating
2
Foundation falling apart and increased neck and back pain
on September 5, 2020
Posted by: Anonymous
It’s been about a month. I’m having a hard time finding a comfortable position and am waking up with worse neck and back pain than my old mattress. Plus the nectar foundation is falling apart. The slats are not long enough and keep falling through. I might have to return the whole thing.
Response from Nectar SleepBy Fei Wang, September 5, 2020
Hello! We wanted to reach out and thank you for the feedback you have given us about your experience. We greatly value all feedback and are always looking for ways to incorporate customer feedback and provide the best experience possible. We are happy to see that you have recently spoken with a customer advocate who is working on this issue with you. Please be on the lookout for the latest emails.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Not the right fit for me.
on September 15, 2020
Posted by: Gabby
I'm a very light sleeper and this mattress is not for me. It's way too stiff and hurts my back and neck. I didn't realize how much this bed hurt until I stayed at my friend's house and slept a few nights on their guest bed mattress. It was night and day difference. I could actually sleep on their bed and not my own. Too bad I thought it was just me and didn't realize it was the bed causing these issues.
Response from Nectar SleepBy Fei Wang, September 16, 2020
Hello Gabby! We are sorry to hear you aren't loving your Nectar mattress. I do see that a support adviser has reached out via email to assist you with this issue. Please reply directly to the email if you have any additional questions.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Premium Pillows
on October 20, 2020
Posted by: Anonymous
Beware when you purchase the premium pillows! They will send knockoffs that don’t even look like pictures they show on website. Insides of pillows are filled with random cut foam of different sizes!
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Game Changer
on November 12, 2020
Posted by: Kel W.
I absolutely love this mattress. The surface is soft, but the overall firmness is perfect. The first night I slept on this mattress was the first time I have woken up without being in pain in years. I have gotten deeper, more restful, and more continuous sleep than I ever have before. I don't notice the dogs getting up or down off the bed during the night, I don't notice anything. I just lie down and am completely out in minutes.
Response from Nectar SleepBy Fei Wang, November 13, 2020
Hello, thank you for your review. We hope you've been able to have the sweetest dreams.
Written by a customer while visiting Nectar Sleep
Customer Rating
4
great matress
on November 8, 2018
Posted by: Shea H.
Great mattress and we love the adjustable bases.
It can be a little firm at first but I guess you get use to it or just getting used to old to new. overall so far so good.
It can be a little firm at first but I guess you get use to it or just getting used to old to new. overall so far so good.
Written by a customer while visiting Nectar Sleep