Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Twin XL - Multi
Average customer rating
4.3
(33,323 Reviews)
Rating breakdown 33,323 reviews
5 Stars
21,919
4 Stars
4,784
3 Stars
2,980
2 Stars
1,585
1 Star
2,055
Customer Reviews for Nectar - Classic Mattress - Twin XL - Multi
Customer Rating
2
Exchange of Mattress
on January 24, 2020
Posted by: Rachael M.
My husband and I purchased our products 1/19/2019- the bed frame, twin xl mattresses and the mattress covers and CS was great. Even the product is great, however after receiving our mattresses we noticed one was much softer than the other and was causing us back/hip pain after sleeping on it several nights; we tried calling CS (on hold twice, for over 25 minutes), emailed them twice and we have yet to hear from anyone (other than a generated email stating “We strive to respond within 24 hours...” I’m hoping they live up to their word and didn’t just want the order($$). I’m presently on hold, have been holding now for over 15 minutes.
Response from Nectar SleepBy Fei Wang, January 28, 2020
Hello! We appreciate your feedback and upon reviewing your order, we show that one of our team members reached out to help resolve your concerns on 01-24-2020. Please check your email for a response from our team. We look forward to helping you and hope that we can give you a five-star experience with us moving forward.
Written by a customer while visiting Nectar Sleep
Customer Rating
2
Bed is amazing. Their frame is cheap and sucks
on March 6, 2020
Posted by: Timothy
We received, the king size mattress and frame we got the sheets and pillows as well. The pillows sheets and mattress are amazing. But after 2 weeks of sleeping on our bed, the frame completely snapped in the middle of the bed. It’s cheaply made which is probably why they give it away for basically free. Tried to contact support multiple times and no response or fix to our issue. It’s frustrating to say the least that they don’t even care to respond to emails.
Response from Nectar SleepBy Fei Wang, March 17, 2020
Hello Timothy, Thank you for sharing your experience. We appreciate your feedback. An agent has reached out to you via email to further discuss your concerns.
Written by a customer while visiting Nectar Sleep
Customer Rating
4
Decent mattress
on November 12, 2020
Posted by: Anonymous
Bought this mattress on the recommendation of my chiropractor. The first night wasn't great but has gotten better since. My only complaint is that this mattress conducts heat like a ceramic brick. However the majority of my back issues have mostly cleared up so for that I am grateful.
Response from Nectar SleepBy Fei Wang, November 12, 2020
Thank you for your review. We're glad to hear you're enjoying it! Please don't hesitate to reach out if we can ever be of assistance. We can be reached by email at support@nectarsleep.com, by phone at 888-863-2827, or via chat support on our website 7 days a week.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
No disappointments!
on January 13, 2019
Posted by: Sully S.
There’s a reason why Nectar has become well known. This is by far the best mattress we’ve ever owned. Thanks Nectar!
Written by a customer while visiting Nectar Sleep
Customer Rating
3
Very comfortable
on September 19, 2018
Posted by: Stacy B.
Bought the mattress for my daughter, she loves it. Very disappointed that it took over a month to get it after being told twice that it would ship in 5-7 days.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Best sleep ever
on September 11, 2018
Posted by: Anonymous
The nectar mattress allows me to fall asleep and stay asleep all night.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Best Investment I have made
on September 10, 2018
Posted by: Anonymous
I purchase a Queen mattress and was the best purchase I made in my life. I have never slept so great and wake up with no aches & pains. I have Rheumatory Arthritis and the bed is perfect for my condition.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Great night's sleep
on September 7, 2018
Posted by: Bryan M.
King mattress we purchased is firm and comfortable. Absolutely love it.
Written by a customer while visiting Nectar Sleep