Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Twin XL - Multi
Average customer rating
4.3
(33,322 Reviews)
Rating breakdown 33,322 reviews
5 Stars
21,919
4 Stars
4,784
3 Stars
2,980
2 Stars
1,585
1 Star
2,054
Customer Reviews for Nectar - Classic Mattress - Twin XL - Multi
Customer Rating
5
Haven't slept like this in years. Back pain is gone.
on April 16, 2017
Posted by: Anonymous
This is the first time we've ever purchased a mattress on line. My wife was skeptical despite all of the research I had done. It arrived and was a breeze to set up. We've had it for four nights now, and the sleep keeps getting better. Back pain that I had is going away. Much easier to get out of bed in the morning and walk around. So far so good. Great mattress. If you are hoping to get your mattress fast, though, be aware. It took us five weeks to get ours. Not a big deal considering our mattress was 21 years old! But if you want your Nectar fast, you may be disappointed. I hope they can build a supply and begin to service orders faster. That would make it all perfect.
Written by a customer while visiting Nectar Sleep
Customer Rating
4
So far so good
on April 8, 2017
Posted by: Anonymous
First night on the bed was questionable but I knew from other reviews that it should take a few days to get used to the bed By the third night I slept through the entire night ( I have not done that in ten years) and no back pain at all and so far that has been consistent
Written by a customer while visiting Nectar Sleep
Customer Rating
2
It's okay
on February 6, 2020
Posted by: Sariah
It is nicer then my old mattress, but I keep having neck pain since sleeping on it. I like sleeping on my side, but forced to sleep mostly on my back to lesson the neck pain in the morning. The bed is a whole lot firmer than I was expecting this one to be.
Response from Nectar SleepBy Fei Wang, February 19, 2020
Hello! We appreciate your feedback and have had one of our senior team members reach out to help resolve your concerns. Please check your email for a response from our team. We look forward to helping you and hope that we can give you a five-star experience with us moving forward.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
SLOOOOOOOOOOW SHIPPING SPEED
on April 21, 2020
Posted by: Angered c.
Don’t buy here if you need a bed set quick. Been three weeks and don’t have the frame. Mattress took 4 days, mattress protector 12, no word on frame or sheets. Wish I would have done more reading first.
Response from Nectar SleepBy Fei Wang, April 23, 2020
Thank you for your review. An advisor has emailed you to discuss this in further detail.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Lies Lies Lies
on April 27, 2020
Posted by: Jo
2-3 day shipping lol
100% cotton sheets lol
Still waiting on bed, 3 weeks later
Should be within another week lol
100% cotton sheets lol
Still waiting on bed, 3 weeks later
Should be within another week lol
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Horrible Delivery Times
on June 29, 2020
Posted by: Jerome S.
I've ordered my Nectar Memory Foam Mattress 2-weeks ago, and the shipping date is pushed back to July 9th. Meaning it will take over a month to have my mattress delivered to me, and I'm moving to a new apartment in early July.
Response from Nectar SleepBy Fei Wang, July 15, 2020
We apologize for any delays that have impacted the delivery of your order. We are not currently showing any active orders with this specific email address. If the order was placed using another email address please reach out to us by chat or email so that we can investigate this further.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Poor quality control
on August 5, 2020
Posted by: Jordan P.
The mattress came with a loose and significantly undone seam, which I understand manufacturing mistakes happen. However, the company refused to handle the issue and left me stuck with a low quality mattress. Don't buy it unless you like gambling!
Response from Nectar SleepBy Fei Wang, August 30, 2020
Thank you for bringing this to our attention! An advisor has contacted you by email to discuss this with you in greater detail.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Doesn't do anything they claim it does
on September 26, 2020
Posted by: Steph N.
We've been using this mattress since May/June and our sleep, back pain, & hip pain have just gotten worse. It doesn't sleep cool at all and does not support pressure points. I requested a return shortly after having surgery, so I was physically unable to jump through all the hoops they were requiring to process it. Now I can't get them to respond to my latest return request. Save your sanity and spend a little more money to get a mattress from pretty much any other online vendor.
Response from Nectar SleepBy Fei Wang, September 28, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep