Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Twin XL - Multi
Average customer rating
4.3
(33,322 Reviews)
Rating breakdown 33,322 reviews
5 Stars
21,919
4 Stars
4,784
3 Stars
2,980
2 Stars
1,585
1 Star
2,054
Customer Reviews for Nectar - Classic Mattress - Twin XL - Multi
Customer Rating
1
Return policy
on February 17, 2020
Posted by: Anonymous
I received my queen mattress on January 30, 2019. I have had on and off back pain since. I asked to return the mattress on February 17, 2020, but I was told I could not because the year warranty was over. However, when I looked at the return policy, it states there is a thirty day adjustment period, then the 365 day trial period starts. Well it seems nectar changed their policy without notification. Starting February 14, 2019 the thirty day policy went into effect, thus misleading me to believe that I still had time for a return. They now tell me i'm basically stuck with a mattress that does not work for me. BUYER BEWARE Nectar changes policies with out notification and the warranty you think you have may not apply.
Response from Nectar SleepBy Fei Wang, February 29, 2020
Hello! Thank you for taking the time to share your feedback with us. We will pass this along internally so that we can improve and provide the best service and products possible for our customers.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Mark F
on February 28, 2020
Posted by: Mark F.
DO NOT BUY THIS MATTRESS!!! I have developed excruciating mid and upper back and rib pain from it, so bad that I cannot function without at least 3 ibuprofen at a time, otherwise the pain is so bad you will wish you were dead. STAY AWAY!!!
Response from Nectar SleepBy Fei Wang, March 17, 2020
Please check your email for a response from our team. We look forward to helping you and hope that we can give you a five-star experience with us moving forward.
Written by a customer while visiting Nectar Sleep
Customer Rating
3
Split King Blocks Usb
on April 24, 2020
Posted by: Stephen
So far the bed is fine. One immediate problem was that there is no left hand right rand options for the Split King Twin Adjustable bases. This means the usb ports in the side are completely blocked for one base. It also means when you bye just a twin XL if you put it on the right side of the room the plugs are against the wall. They can easily solve the problem in manufacturing by making the usb ports modular so they can go on either side. You can already access them easily enough.
Response from Nectar SleepBy Fei Wang, April 26, 2020
Thank you for taking the time to share your feedback with us. We will pass this along internally so that we can improve and provide the best service and products possible for our customers.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Absolute Garbage
on July 10, 2020
Posted by: Anonymous
Due to covid-19 I understand the shipping and delivery delays, but the foundation was delivered nearly a month later than the other products arrived. When the foundation did arrive, it was incorrectly manufactured, requiring me to use a drill in order to fix the issue, only to have the foundation begin falling apart less than half an hour after putting it together. This product is complete and absolute garbage for the price I paid to get the California King mattress and foundation. I'd give this zero stars if I could, what a waste of my time and money.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
NECTAR BEDS
on September 10, 2020
Posted by: RON J.
BEDS ARE TOO SOFT. NO BACK SUPPORT. WOULD NOT RECOMMEND
Response from Nectar SleepBy Fei Wang, September 10, 2020
We are sorry to hear that the Nectar Mattress is not the perfect fit for you and thank you for your feedback. We see that you have been working with a customer advocate regarding this matter. Please check your email for the latest communication from your customer advocate.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Broken Mattress Frame
on October 9, 2020
Posted by: slcassidy
I received TWO bed frames from nectar and both have had to be return. The quality of wood was terrible and definitely not worth the money that you're spending on it. While I do like the mattress, I would not waste spending money on a bed frame from here. On Top of the terrible quality, I had to put together, take apart and dispose of the bed frame. Truly just time consuming and disappointing.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Best mattress I've had
on November 6, 2020
Posted by: Eric
Great mattress my wife and I enjoy when though I'm a stomach shelter and she is a side sleeper.
Response from Nectar SleepBy Fei Wang, November 9, 2020
We're so very glad to hear that, thank you for sharing your experience!
Written by a customer while visiting Nectar Sleep
Customer Rating
4
Great sleep
on September 3, 2018
Posted by: Joani K.
My shoulder and hip pain are gone. Used to have a sleep number bed for 10 years. Happy to be on my nectar.
Written by a customer while visiting Nectar Sleep