Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Queen - Multi
Average customer rating
4.3
(43,683 Reviews)
Rating breakdown 43,683 reviews
5 Stars
29,019
4 Stars
6,165
3 Stars
3,849
2 Stars
2,065
1 Star
2,585
Customer Reviews for Nectar - Classic Mattress - Queen - Multi
Customer Rating
3
Mixed Reviews
on July 8, 2020
Posted by: Anonymous
OK, so first off, the bed is super comfortable. I have zero complaints about the bed itself. It arrived timely enough, unpacking and setting it up was easy, there were no smells or odors from the bed, it was super comfortable for me and my spouse starting the first night we used it. Where things went wrong were with the delivery of all the ordered products, the sheet set, and the pillow set. The items weren’t all shipped together so I ended up with a bed but no mattress protector or sheets to use with it. I had to buy sheets to use since I didn’t get them until almost 2 weeks later. The pillows I got are not very comfortable. They are Nectar branded. They are just filled with what appears to be leftover foam chunks so the entire pillow just feels lumpy. Neither my spouse or I find the pillows comfortable. The sheets I received are not Nectar branded, they are some other brand I’ve never heard of, they are 100% polyester which I think is very uncomfortable, and one of the pillow cases came with a stain on it which is a little concerning. I’m not sure if these were a used return or just a manufacturing issue. So all in all, I can’t say the overall experience has been great but at least the bed is so far. I would recommend the bed. I wouldn’t recommend anything else they have to offer.
Written by a customer while visiting Nectar Sleep
Customer Rating
4
Great Mattress, but included pillows don't feel as comfortable.
on July 13, 2020
Posted by: Sergio A.
I've owned my Nectar mattress for just about a week. I wake up very well rested even when I don't get my 7-8 hours of sleep. I do sleep a tad bit hot but I knew that was going to be a thing because it's a memory foam mattress. For the most part I sleep in my side and the mattress accommodates to my body very nicely. I have enjoyed the mattress very much for the first week that I've owned it. The included pillows though on the other hand lack that same conformity, they are way to thin almost look like pillows that have been used for several years and have lost their fluff, I found a video on YouTube that compared Nectar's older pillows that were included with the mattress and the newer pillows and the difference in thickness is very very noticeable. I'm going to definitely be looking for another set of pillows in the near future as the included pillows have been hurting my neck.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Can't talk to anyone, still waiting on my order
on July 21, 2020
Posted by: Anonymous
Ordered a mattress and frame almost 2 months ago. The mattress arrived, but still waiting on the frame. Have emailed, online chatted but no results. I'd call, but conveniently they list no phone numbers anywhere to talk. This is a gift to my teenager and it's incredibly frustrating not to be able to finish it.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Expensive for nothing
on July 31, 2020
Posted by: Sami
I regret buying this mattress and i cant seem to find a return option. It is so bad for your back i lay down and sink all the way to the bottom. Idk how cheap this thing is but it is a rip off and i haven’t slept good since. It isnt firm at all like not even a touch i don’t understand what is so expensive in it if they only use material that doesn't hold up to anything.
Response from Nectar SleepBy Fei Wang, September 1, 2020
Thank you for your feedback! We are sorry to hear you aren't enjoying your mattress. A senior adviser has reached out via email in order to provide assistance.
Written by a customer while visiting Nectar Sleep
Customer Rating
3
Way too firm
on September 4, 2020
Posted by: Anonymous
I was super excited to receive the mattress but it’s way too stiff. It feels like sleeping on a thin hard pull out mattress. Was actually disappointed and am looking into mattress toppers otherwise will just end up purchasing a different mattress because it’s not comfortable
Response from Nectar SleepBy Fei Wang, September 5, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Very pleased
on October 15, 2020
Posted by: Anonymous
Was skeptical at first buying a bed in a box. Not now ! Both wife and I were sleeping on a temperpedic mattress and feel it was waaay overpriced. Give Nectar a chance you won't be disappointed.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Missing piece...
on March 16, 2020
Posted by: Anonymous
Already 2 weeks with a vital piece missing.
I expected a better service from you guys.
I expected a better service from you guys.
Response from Nectar SleepBy Fei Wang, March 23, 2020
Hello! We appreciate your feedback and have had one of our team members reach out to help resolve your concerns. Please check your email for a response from our team. We look forward to helping you and hope that we can give you a five-star experience with us moving forward.
Written by a customer while visiting Nectar Sleep
Customer Rating
4
Needed a new mattress because
on March 16, 2020
Posted by: Becky C.
Needed a new mattress because an old mattress and lower back pain made it necessary. Have seen much improvement in my sleep and my back pain.
Response from Nectar SleepBy Fei Wang, March 28, 2020
That is great news! Here's to many more nights of great sleep!
Written by a customer while visiting Nectar Sleep