Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Queen - Multi
Average customer rating
4.3
(43,683 Reviews)
Rating breakdown 43,683 reviews
5 Stars
29,019
4 Stars
6,165
3 Stars
3,849
2 Stars
2,065
1 Star
2,585
Customer Reviews for Nectar - Classic Mattress - Queen - Multi
Customer Rating
3
Good mattress as long as you are not in a hurry to get it.
on July 20, 2017
Posted by: Anonymous
Delivery very disappointing. Misleading emails made us think it would be here much sooner.
Written by a customer while visiting Nectar Sleep
Customer Rating
5
NeverNectar
on January 16, 2020
Posted by: R W.
Before you consider buying, first try contacting returns department and see how they treat you. Buy elsewhere, Never Nectar!!!
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Wow!
on February 7, 2020
Posted by: JoAnn N.
I ordered the Split King Adjustable Bundle yesterday around noon. This set includes 2- XL adjustable frames, 2- XL mattresses (w/pillows), 2- XL matress covers, and 2- XL sheet sets. Believe it or not, in just 24 hours I received everything except for the sheet sets! I was told it would be about 7-10 days. Now that's incredible customer service!
I hope we will be just as happy with our new bed. Looking forward to getting a better night's sleep.
Response from Nectar SleepBy Fei Wang, February 21, 2020
We take pride in giving outstanding service every customers and we're overjoyed to recieve your compliments and appreciation.
Written by a customer while visiting Nectar Sleep
Customer Rating
4
Nector mattress and accessory review.
on June 18, 2020
Posted by: Kim L.
We received our mattress and accessories three days ago and so far we love the mattress. However the accessories are so-so. The pillows are really comfortable, just smell funny to me. My husband says he don't smell anything. The matress protector had a tiny brown spot on it. Washed it and it's still there. The sheets are amazingly soft but they had several stains on them when we took them out of the package. We washed them and the stains didn't come out. That's a little disappointing. But overall so far pleased.
Written by a customer while visiting Nectar Sleep
Customer Rating
2
We HATE it
on July 26, 2020
Posted by: Aubrey Bemis-Winch
This mattress was a huge mistake. My husband has back pain from breaking his back rock climbing many years ago. He cannot sleep on the Nectar at all. It is rock hard. He is exhausted from not being able to sleep and waking up in pain every day. He sleeps worse on this than on the 10-year-old mattress we just threw away. I'm not usually very picky. Like, I could sleep on the floor, but I couldn't fall asleep on this either. We ended up buying a mattress topper to make this mattress usable until we can get a decent mattress to our house. As soon as the new mattress arrives tomorrow, this is going back.
The only reason that I'm giving this two stars is because I like the base. It was much easier to get upstairs than a traditional box spring, easy to put together and the grey fabric looks nice. I would keep the base, but the new mattress that we bought comes with its own base.
Don't make the mistake we did. Go to a real mattress store.
Response from Nectar SleepBy Fei Wang, September 7, 2020
Hello! We wanted to reach out and thank you for the feedback you have given us about your experience. We greatly value all feedback and are always looking for ways to incorporate customer feedback and provide the best experience possible. If you have any additional feedback you’d like to share or if there is anything we can do to be of assistance please feel free to reach out to our support team. We can be reached by email at support@nectarsleep.com, by phone at 888-863-2827 and we are also available via chat support on our website 7 days a week.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Refunds are impossible
on July 27, 2020
Posted by: Joseph Q.
I purchased a queen sized Mattress less than 24 hours ago and unfortunately, circumstances out of my control led me to need to cancel my order for said mattress. However, I am being told that it could take 2 weeks for someone to get around to cancelling my order so it'd be better to wait for my mattress to ship (which also takes 2 weeks) and send it back myself. This company is willing to take my money as fast a possible, but tells me it takes 3 weeks to a month (whenever they get their mattress back) to give it back? Terrible way of doing business.
Response from Nectar SleepBy Fei Wang, September 6, 2020
Hello! We wanted to reach out and thank you for the feedback you have given us about your experience. We greatly value all feedback and are always looking for ways to incorporate customer feedback and provide the best experience possible. If you have any additional feedback you’d like to share or if there is anything we can do to be of assistance please feel free to reach out to our support team. We can be reached by email at support@nectarsleep.com, by phone at 888-863-2827 and we are also available via chat support on our website 7 days a week.
Written by a customer while visiting Nectar Sleep
Customer Rating
2
Sub-par quality
on August 11, 2020
Posted by: Johann
Highly anticipated 11" mattress was met with disappointment as the bed only rose to 9" as of 2 weeks. Mattress was on the much-too-soft side of the spectrum and was not supportive enough to even sit on the edges. Got a replacement mattress from another company, but decided to go with a hybrid and not a total foam mattress. Customer support, however, was supportive and understanding, so thats a plus.
Response from Nectar SleepBy Fei Wang, August 24, 2020
We are sorry to hear that you received a Nectar Mattress that did not expand properly. We are happy to see that you have been working with a customer advocate to return the mattress. Please reach out by chat, email, or phone if you need additional assistance.
Written by a customer while visiting Nectar Sleep
Customer Rating
3
Not what I expected
on September 16, 2020
Posted by: Goldilocks
Maybe I have a goldilocks back. My last bed was too firm. This one is too soft. So I've basically moved my back problems from one area to another instead of getting relief. But relying on a "one sizes fits all" style mattress seems to be a bit of a mistake on my end.
Response from Nectar SleepBy Fei Wang, September 17, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep