Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Queen - Multi
Average customer rating
4.3
(43,683 Reviews)
Rating breakdown 43,683 reviews
5 Stars
29,019
4 Stars
6,165
3 Stars
3,849
2 Stars
2,065
1 Star
2,585
Customer Reviews for Nectar - Classic Mattress - Queen - Multi
Customer Rating
5
Totally satisfied with my purchase!
on September 13, 2017
Posted by: Anonymous
I have had the worst luck with mattress. Primary reason I decided to try Nectar was because of their awsome return policy. Which appears I won't be needing to use. I've had the bed a week and I'm sleeping through the night I don't feel pain when laying in the bed. Which is a first. I have low and upper neck pain and this bed has been a blessing. I've even thought about calling into work to sleep all day. Still has a slight odor,but it's not very noticeable. Was super easy to set up alone as a female. This bed has the just the right level of support but just enough softness. I would recommend this mattress to anyone and I have! Buy this mattress if your looking!
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Better than expected!
on July 23, 2017
Posted by: Kat D.
When we first laid down we were skeptical. The next morning I woke up in the same position I fell asleep in. I don't think that's ever happened! My partner and I never want to get out of bed. Amazing sleep!
Written by a customer while visiting Nectar Sleep
Customer Rating
5
Much better sleep!
on June 21, 2017
Posted by: Anonymous
I reviewed this earlier and gave it a lower rating because even though my husband loves it, my sleeping hadnt changed much. I guess I just needed a little extra time to adjust from our old bed to this new one. I really like it now.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
No mattress, money taken
on April 29, 2020
Posted by: Anonymous
Purchased a mattress no communication and no mattress. Do not order from them.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Good Luck.
on July 23, 2020
Posted by: Martha
I ordered a bed last week which was urgent due to debilitating back problems. I was unable to reach anyone- by phone, email, or chat. I had to obtain a bed from another company and got delivery within 2 days. If you order anything from here don't expect to be able to contact anyone if there is a problem. I have contacted my credit card company and sought small claims mediation. Further, I will be filing a Better Business complaint today.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Lousy mattress
on September 16, 2020
Posted by: Anonymous
The first night I sleep on this mattress my hip hurt so bad I couldn’t hardly walk the next day. I called them and they said I could not return the mattress till I kept it for 30 days.
I can’t sleep on it another night. I have to go buy another mattress and leave this in storage till then.
DO NOT BY THIS MATTRESS.
I can’t sleep on it another night. I have to go buy another mattress and leave this in storage till then.
DO NOT BY THIS MATTRESS.
Response from Nectar SleepBy Fei Wang, September 16, 2020
Thank you for your honest review Johnny! We are sorry to hear you aren't enjoying your Nectar mattress. Your sleep trial starts 30 days after the date of delivery. If you are still not enjoying your mattress after the first 30 days please feel free to reach out via phone chat, or, email. A support adviser would be more then happy to help you start a return.
Written by a customer while visiting Nectar Sleep
Customer Rating
3
Sleep Great, Wake Up Sore
on October 29, 2020
Posted by: Kait
I have had this mattress for 6 months now. I fall asleep fast and generally sleep trough the entire night. However, I usually wake up feeling stiff and sore in my back and upper shoulders. It does not matter whether I'm sleeping on my back, stomach, or sides. I've obviously given my body and the mattress more than the suggested 30 days to adjust, but it's still not working out so well. I'm hoping that everything adjusts soon or I else will be needing to end my "trial".
Response from Nectar SleepBy Fei Wang, October 29, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
ordered over a month ago and still dont have the bed
on November 3, 2020
Posted by: Ron
so frustrated, ordered bed over a month ago and still getting the run around about when it will get here! should have bought it somewhere else but already paid for it so now I'm stuck with no money and no mattress!!!!!!!!
Response from Nectar SleepBy Fei Wang, November 3, 2020
Hi there! Thank you for letting us know about your experience. We greatly value customer feedback and would love to get this resolved for you right away. Please look out for an email from one of our senior customer advocates who will be reaching out to assist you with your concern. We look forward to getting you taken care of and thank you again for your feedback.
Written by a customer while visiting Nectar Sleep