Customer reviews from Nectar Sleep
Nectar - Classic Mattress - Twin - Multi
Average customer rating
4.3
(32,706 Reviews)
Rating breakdown 32,706 reviews
5 Stars
21,550
4 Stars
4,690
3 Stars
2,910
2 Stars
1,542
1 Star
2,014
Customer Reviews for Nectar - Classic Mattress - Twin - Multi
Customer Rating
2
Hanka Brauer-Chagnon
on October 28, 2019
Posted by: Shagg1776
We purchased the mattress earlier this year and had much hope for better sleep. The mattress itself is ok not as good as expected but ok. The quality is fairly cheap it already has holes and rips from daily use. Would not purchase again. As for the return policy now that it has worn I don’t think it is returnable. We do love the pillows though that came with it.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Not as advertised.
on November 22, 2019
Posted by: Anonymous
The mattress stinks (literally and metaphorically). It's not comfortable, and upon closer inspection and reading reports of defective products, I found that my top cover does not have any foam at all, just the 3 layers below. Support will not believe that I received something that does not match up with the website no matter how I explain. They said they'd ship me a new one because of the stink, so hopefully the new one has all its layers. Either way, I'm not impressed with Nectar the company or Nectar the mattress and I'm now having doubts about the integrity of their 1 year trial or forever guarantee. Seems if you don't like the mattress then it's your fault and now theirs.
Written by a customer while visiting Nectar Sleep
Customer Rating
2
Not happy
on January 8, 2020
Posted by: tanya f.
7 days and it’s still not expanded. No one will email me back and no one answers the phone. Only bought this mattress over another because of the warranty, warranty is no good if you can’t reach anyone after sale.
Written by a customer while visiting Nectar Sleep
Customer Rating
2
Customer service is a nightmare
on February 12, 2020
Posted by: Gina L.
I bought a full size mattress with the foundation for my 7yo, and its fantastic. Order arrived fast, and it's an easy set up. I tried out the split king mattress with adjustable frame and did not like it. If this all ended there it would be great, but returning this mattress has been a nightmare. It took nearly 3 months to process my inital return which ended with a phone call that I was put on hold for 1.5hours, and when I finally got my return approved, I'm on 1 month and counting for a promised 7-10 day processing period. Still waiting. No, they do not have a great trial program. If you plan to buy this mattress, commit to it, because it's nearly non-refundable.
Response from Nectar SleepBy Fei Wang, February 26, 2020
Hello! Thank you for your feedback. We appreciate the time you have taken to share your feedback with us. We will pass this along internally so that we can improve. We are happy to see that your refund has been processed. If you have any additional questions please reach out via phone, chat, or email and we will be happy to assist you.
Written by a customer while visiting Nectar Sleep
Customer Rating
1
Nectar
on March 4, 2020
Posted by: Sandrea h.
This is the worst mattress wouldn’t recommend to anyone..Super hard don’t waste your money
Response from Nectar SleepBy Fei Wang, March 17, 2020
Hello! We appreciate your feedback and have had one of our senior team members reach out to help resolve your concerns. Please check your email for a response from our team. We look forward to helping you and hope that we can give you a five-star experience with us moving forward.
Written by a customer while visiting Nectar Sleep
Customer Rating
2
Bed frame broke 2 months into having it
on April 25, 2020
Posted by: Jeff D.
We ordered our bed frame along with the mattress in mid February and the frame has already collapsed. We had it set up by the “professional” team that seemed to not screw the legs in properly. Very disappointed with the frame. The mattress is fine.
Written by a customer while visiting Nectar Sleep
Customer Rating
2
Love the mattress but missing parts to base
on May 29, 2020
Posted by: Nancy
I love the mattress but would really like to enjoy my full purchase. My adjustment base arrived missing 3 legs and one of the power cords. I have tried to contact Nectar several times but never receive a response!
Written by a customer while visiting Nectar Sleep
Customer Rating
4
Missing Platform
on June 30, 2020
Posted by: CAYCE S.
I had no idea about Nectar and never had heard of them. After researching, I decided to give them a try. I bought a full bed for my son. It was nice that it came with a sheet set, pillows and mattress cover. Unfortunately, the platform still has not arrived. It has been a month since placing the order. All the other pieces showed up on different days.
My son does love his mattress, and I am glad their is a lifetime warranty.
My son does love his mattress, and I am glad their is a lifetime warranty.
Written by a customer while visiting Nectar Sleep