Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave with Flush Built-in Design - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
79
4 Stars
31
3 Stars
20
2 Stars
10
1 Star
20
68%of customers recommend this product.
(
68 out of
100)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave with Flush Built-in Design - Stainless Steel
Customer Rating
3
Good Microwave, but Design Flaw with Outside Vent
on October 15, 2025
Posted by: VAdaw
from Arlington, VA
This flush built-in microwave has been in use since July 2024. We are very happy with the microwave function. Things heat up quickly and evenly. The inside controls take some time to learn, but work fine. We can fit a dinner plate inside, so the depth is adequate, and we don’t miss the turntable.
However, the venting function is not optimal. We have our microwave vented outside, so when the vent is in use, air is pulled up by both the vent underneath the microwave, and by the one that automatically opens above the microwave door. Because the microwave is flush with the adjoining cabinets, at 13” deep, it does not extend over the front burners on our stove--the large ones where most cooking is done. The vent above the microwave door is pulling a lot of the hot, greasy air generated while cooking. This air hits the vent and the bottom of the wood cabinets above it. Grease is accumulating in both places, causing grease stains on the vent and on the finished wood doors of the cabinets, and their knobs. As there is no way to keep the vent above the microwave door from opening when the vent function is turned on, the only remedy I can think of is to remove the charcoal filter attached to the mesh screen in the vent below the microwave. Perhaps that will increase the strength of the updraft, and less greasy air will be pulled up by the vent above the microwave door.
However, the venting function is not optimal. We have our microwave vented outside, so when the vent is in use, air is pulled up by both the vent underneath the microwave, and by the one that automatically opens above the microwave door. Because the microwave is flush with the adjoining cabinets, at 13” deep, it does not extend over the front burners on our stove--the large ones where most cooking is done. The vent above the microwave door is pulling a lot of the hot, greasy air generated while cooking. This air hits the vent and the bottom of the wood cabinets above it. Grease is accumulating in both places, causing grease stains on the vent and on the finished wood doors of the cabinets, and their knobs. As there is no way to keep the vent above the microwave door from opening when the vent function is turned on, the only remedy I can think of is to remove the charcoal filter attached to the mesh screen in the vent below the microwave. Perhaps that will increase the strength of the updraft, and less greasy air will be pulled up by the vent above the microwave door.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek Microwave
on October 16, 2025
Posted by: Jbug 3325
[This review was collected as part of a promotion.] Really enjoying this easy to keep clean microwave. We like the sleek look and touch opener. Very happy we chose this model.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Love the style
on October 16, 2025
Posted by: who has nicknames?
[This review was collected as part of a promotion.] Very strange acting! Frequently gives a vent/fan error and shuts down. Sometimes it works perfectly :( Love the light that illuminates from the bottom.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
worst microwave I've ever owned
on October 26, 2025
Posted by: bobster1
owned it for about a year. looks great but worst microwave I've ever used. poor controls layout. no turntable and food still heats unevenly. worst part is controls. whoever designed it definitely needs to find another job. hate it.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, October 30, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 828537.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
It's Average
on October 27, 2025
Posted by: Roezee
[This review was collected as part of a promotion.] Had I been able to obtain parts for my previous microwave, i would not have look for a new one. The new models (most of them) do not have a handle. Need to press sensors on the door to open, cook 30 seconds, 1 min & 5 mins, which means there are always smeary fingermarks on the door, which means I'm constantly cleaning the door. Also, steam from cooking on stove below causes smeary stuff on the door too. Cooks faster than the old one, fan has 3 settings which is more than before. Inside is narrower than previous one. Make sure a dinner plate fits inside when looking for a new one. This does fit a 10 in. plate.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great look
on November 1, 2025
Posted by: Clean Look
[This review was collected as part of a promotion.] Very happy. Remodeled our kitchen and using all KitchenAid products
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible!
on November 4, 2025
Posted by: Sandiego
Terrible. F7E9 vent error. Microwave starts, vent opens, vent immediately closes and microwave stops and error code is given. Microwave lees than a month old. Repair person has been out, parts are back ordered. I’m left with a new microwave that doesn’t work.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 6, 2025
Thank you for sharing your experience with us.
We sincerely apologize for any concerns you are experiencing with your Microwave. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
We also have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. http://spr.ly/64257OpWV
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/64267OpWn .
If you need additional assistance, please feel free to reach out to us directly via Private Message on Facebook at http://spr.ly/64277OpWX or Direct Message on Instagram at http://spr.ly/64287OpWk.
When responding, please include your contact information and reference Case #834010.
We look forward to speaking with you
Marie Q
We sincerely apologize for any concerns you are experiencing with your Microwave. We value our customers and are committed to ensuring our products meet high standards. We would like the opportunity to look into this further for you.
We also have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. http://spr.ly/64257OpWV
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/64267OpWn .
If you need additional assistance, please feel free to reach out to us directly via Private Message on Facebook at http://spr.ly/64277OpWX or Direct Message on Instagram at http://spr.ly/64287OpWk.
When responding, please include your contact information and reference Case #834010.
We look forward to speaking with you
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on November 4, 2025
Posted by: lbwcb
from colorado
[This review was collected as part of a promotion.] I love the microwave! It’s so quiet! I’m just learning to use it. I do wish it had a better instruction manual! I would give it 5 stars but I feel like I can’t do everything without a better owners manual.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com