Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave with Flush Built-in Design - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
79
4 Stars
31
3 Stars
20
2 Stars
10
1 Star
20
68%of customers recommend this product.
(
68 out of
100)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave with Flush Built-in Design - Stainless Steel
Customer Rating
1
Microwave doesn’t work
on May 10, 2025
Posted by: Jeffkv
from Washington mo
[This review was collected as part of a promotion.] We have had the microwave for just over a month. Lately when we try to use it, the vent will open, then close after about 10seconds. An error code of Fe 67 shows up. We tried cycling power, but so far it still exhibits the issue intermittently.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information and reference Case # 721421.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Terrible service
on May 15, 2025
Posted by: Bad unit
from Arizona
Installed my new microwave and right away noticed that the end signal was inaudible. It also does not let you know when your food is ready. When you remove your finished item it does not clear and reset. To see the clock again you must manually push the clear or cancel button. Spent much time trying to increase the volume. Finally called and a technician was scheduled. He had never worked with this type of microwave. I showed him how to increase the volume which did not work. He said he needed to contact the manufacturer. Several days later he called to say he couldn’t do anything and that I would need to contact customer support. I’ve been on the phone for 45 minutes and a service agent said she would document everything and put me back on a very long hold. While I’m waiting, I decided to submit this poor review. I’m so disappointed. I haven’t installed my oven or dishwasher yet as we are remodeling. A bit worried. Fridge so far so good. So someone new has come back on the line after 50 minutes. I once again gave him my address and serial number and re explained the issues I’m facing. He put me back on hold. My call suddenly ended. Just wasted an hour. Guess I will cal again. What choice do I have? I gave this 2 stars because I do like the look of the unit and the features.
.
.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Social Team, Consumer Care Team, May 16, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave, please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding, please include your contact information, the Microwave model/serial number, and reference Case # 724066.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice machine
on May 29, 2025
Posted by: SKSOshkoshWI
from OShkosh wi
[This review was collected as part of a promotion.] It takes a bit to get used to not having a turntable for reheating. But for that reason, I like having the room to make larger items in the microwave. And the hidden door handle is great! No more pulling hard to open doors!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
We like the microwave, it does a good job.
on May 29, 2025
Posted by: Zane!
[This review was collected as part of a promotion.] When the door is open, it will not stay open. It swing shut before you can get your food in the microwave.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Not the best
on June 1, 2025
Posted by: Simon32
from Wa
[This review was collected as part of a promotion.] What microwave can’t cook popcorn in the bag this one no matter how you do it but the popcorn button really does not work
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Somewhat disappointed
on June 16, 2025
Posted by: Shan12
I had this this KMMF330PSS installed this month (June). Been using it for about two weeks now and have some issues with the unit. You can't turn uo the 'beep' loud enough to hear and it truly is not as good as my previous microwave. The defrost function is not near as good and the control panel needs to be pushed hard instead of a light tap.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the style and look
on June 22, 2025
Posted by: SuePed
[This review was collected as part of a promotion.] I have been very happy with my microwave and other appliances.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Looks great but glitchy
on June 30, 2025
Posted by: ShanShan
from MD
Looks great in my kitchen. However, the microwave started making a funny noise a few months in and had to be repaired (the internal turntable-replacement function was the problem). Then a panel from above the number pad fell off. Now there is another problem with the servo controlling the fan opening. I'm tired. It's only been 1yr 1.5 months.
The food isn't heated well. The preset functions are underpowered. The exterior is starting to rust. I'm disappointed with the function, despite the beauty of the product itself.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com