Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave with Flush Built-in Design - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
79
4 Stars
31
3 Stars
20
2 Stars
10
1 Star
20
68%of customers recommend this product.
(
68 out of
100)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave with Flush Built-in Design - Stainless Steel
Customer Rating
1
Poor quality microwave
on February 3, 2025
Posted by: Sadly Mistaken
[This review was collected as part of a promotion.] I had my microwave for just 5 days and it broke. Paid for an extended warranty that covered the technician to come out and diagnose the issue. He apparently diagnosed it over the phone because he never came to our house. He determined it was the mother board. I am assuming must be a common issue with kitchenAid microwaves. Mother boards are not currently available right now for this appliance You would think oh okay well we will get another microwave oops no not that easy. I have had to wait 14 business days not just 14 days for the repair technician to try to order this part that’s not available or for the microwave to miraculously fix itself Then after this 14 business days we can get a replacement. I have waited 24 years to get new appliances and I thought I was getting good quality ones with KitchenAid and I was sadly mistaken. They are just like every other company they stand behind their products until you buy them. This company only cares about themselves and not the consumer. I feel taken advantage of by this company.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 669200.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Cooks/heats well.
on February 4, 2025
Posted by: No sound
[This review was collected as part of a promotion.] Works well, looks good. The "sounds" are inaudible regardless of the high volume setting.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Multifunctional Oven Upgrade
on February 11, 2025
Posted by: vnk007
[This review was collected as part of a promotion.] I upgraded my older over the range microwave with a new one. It fit perfectly into the old microwave's location. It's not just a microwave but a convection, and toaster oven. The 400 CFM fan, vented to the outside, helps eliminate the false fire alarm trips when cooking. Candidly, this oven odes everything a single person could ask.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Great style, need heating technology improvements
on February 20, 2025
Posted by: JPO25
from Raleigh NC
[This review was collected as part of a promotion.] Overall the microwave looks amazing. The style and fit makes the kitchen look great. Giving it a three star review more related to the heating technology. The microwave doesn’t have a rotating plate, it is advertised as it will automatically evenly distribute the heat. Unfortunately is not ideal, often we get certain spots extremely hot while others remain warm.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on February 26, 2025
Posted by: AALW
from Cal
[This review was collected as part of a promotion.] Still getting use to fact that this microwave does not have a turntable but so far so good. I love the fact that it is more flush profile.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Flush with cabinet design is very attractive.
on March 1, 2025
Posted by: Bob209
from Crofton Nebraska
[This review was collected as part of a promotion.] I am not very happy with this microwave. The door is too large and it blocks access from the left side. I also do not like the controls being on the inside of the door and has to be set before closing. The heating is uneven at times with some of the food being overheated while other parts are still cold.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Dead in the water.
on March 5, 2025
Posted by: Marz4124
from Fresno Ca
Five months new and it’s already dead. Fan was running and went to open the door when it shut off completely. Vent is stuck in the open position with no power. Having a technician come out to check. We were told to just buy the warranty.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 12, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 689513.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on March 9, 2025
Posted by: JLW86
from Wisconsin
[This review was collected as part of a promotion.] We bought this microwave a couple of months ago. It's easy to use and easy to clean. It's quiet while running. The vent fan works great, and the light is bright.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com