Customer reviews from kitchenaid.com
KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave with Flush Built-in Design - Stainless Steel
Average customer rating
3.9
(160 Reviews)
Rating breakdown 160 reviews
5 Stars
79
4 Stars
31
3 Stars
20
2 Stars
10
1 Star
20
68%of customers recommend this product.
(
68 out of
100)
Customer Reviews for KitchenAid - 1.1 Cu. Ft. Over-the-Range Microwave with Flush Built-in Design - Stainless Steel
Customer Rating
5
Excellent Appliance
on October 17, 2024
Posted by: Jim’s mom
[This review was collected as part of a promotion.] When our first Kitchen Aid microwave went out, I immediately replaced it with this new one. What an excellent product. No turntable, excellent features, just a first class appliance. We made the right move, it is used extensively every day, so easy to operate and so efficient. Excellent product.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Wonderful design
on October 26, 2024
Posted by: Microwave / No handle
[This review was collected as part of a promotion.] I love being able to operate without the use of a turning wheel! Very nice no-handle / flat with cabinet design.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Sleek profile!
on October 30, 2024
Posted by: Sarah007
from Pawleys Island, SC
[This review was collected as part of a promotion.] Love the look! Wished I had purchased this year's ago!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Mounting bracket is too light.
on November 23, 2024
Posted by: Jeff3591
I just installed the unit. The instructions need a bit of review for accuracy. Zero operating instructions, guessing on how to set the clock. The bracket is pretty flimsy, needs to be one gauge heavier. The decal on the glass is just wrong. It should not take 15 minutes with a scraper and an adhesive solvent (glass safe) to cleaner a sticker off. There are labels that peel of much cleaner.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 25, 2024
Hello Jeff3591! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, and your phone number. Please include case/review ID #629165 in the subject line. We look forward to hearing from you! -Max
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek and modern look
on December 3, 2024
Posted by: Simba’s mom
[This review was collected as part of a promotion.] We did a major kitchen remodel and got all new appliances. We liked the sleek look of this microwave. It’s different because it doesn’t have a turntable inside but works very well!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The add 30 sec, 1 minute, and 5 minutes buttons.
on December 4, 2024
Posted by: Regard
[This review was collected as part of a promotion.] Have had this for a month now and we are happy with it. Easy to clean and many nice features. Also looks great with our new cabinets and range.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Microwave quit in under 5 months!
on December 5, 2024
Posted by: Sinif
I bought this microwave in June 2024, it stopped working on November 8th, 2024; literally just powered off mid use and wouldn't turn back on. I called Kitchenaid because it is still under warranty and they scheduled a local company called 'Appliance Hospital' (based out of Seattle, WA) for the repairs. Mind you, this unit is built into my cabinets above my stove, so I had to pay someone to uninstall the unit for the repair. The tech came out and said it needed multiple parts. The microwave sat in my garage for 3 weeks before the tech could come back out, as they said parts were not available. They came out on December 2nd and "fixed" it. I then paid a handyman (again) to re-install the unit. Last night, December 4th, the unit did the exact same thing it originally did and stopped working mid use. I called Appliance Hospital back and they said they cannot come back until next week, December 10TH to attempt another fix. I then called Kitchenaid customer service expecting them to just replace my unit, due to all the inconvenience. The rep told me they have to let the microwave get repaired again. Even after explaining to him how inconvenient and expensive this has been, it does not sound like KitchenAid is concerned with their customers once they make that sale. I am in week 4 with a big gaping hole in my kitchen where the mircowave belongs! I have no ventilation for my stove. I have to pay to have it "uninstalled" again for them to come back and attempt another fix. I am very disappointed that KitchenAid will not simply replace this microwave for me. This is the second Kitchenaid major appliance that I have had issues with (also had a very expensive Kitchenaid dishwasher quit on me in under 3 years)! Their appliances are not cheap, so you would think they would be built better. I would not recommend Kitchenaid appliances, especially now that I know that their customer service isn't willing to service the customer! I’m beyond frustrated and will make sure all my friends and family know to steer away from Kitchenaid!
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 5, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 636194.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Sleek modern design.
on December 15, 2024
Posted by: Tom McF
[This review was collected as part of a promotion.] We love the design and functionality of this microwave. Particularly like that the full control panel is hidden behind the door but the most used controls are available on the front of the door. We also like that the air intake is also hidden by its own door that opens only when in use and closes when cooking is finished.
Written by a customer while visiting kitchenaid.com