Customer reviews from frigidaire.com
Frigidaire - 500 Sq. Ft. 11,000 BTU Window Air Conditioner with 3,500 BTU Heater - White
Average customer rating
4
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
43
4 Stars
18
3 Stars
4
2 Stars
6
1 Star
9
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Frigidaire - 500 Sq. Ft. 11,000 BTU Window Air Conditioner with 3,500 BTU Heater - White
Customer Rating
4
Heat pump will not engage in low temperature.
on November 5, 2021
Posted by: Wrightstuff
[This review was collected as part of a promotion.] I bought this air conditioner because of the heat pump feature as I suspect many people would.
The unit draws about 1300 Watts when the heater first cuts on due to the heating power strip coming on 1st after about a minute the heat pump will engage and the wattage will fluctuate between 600 and 900. The heat with the heat pump working is great.
The unit draws about 1300 Watts when the heater first cuts on due to the heating power strip coming on 1st after about a minute the heat pump will engage and the wattage will fluctuate between 600 and 900. The heat with the heat pump working is great.
Tonight it got down to 31 degrees and I noticed that the heat pump was not engaging, only the coil and it was around 1300 Watts. The unit was blowing slightly warm but it's not what I would consider adequate heat by any means.
I realize that a heat pump loses efficiency when the temperature drops but to have the heat pump not engage in temperatures say below 40, which I assume is the cutoff is disappointing. Perhaps they have engineered it that way so it doesn't freeze up but they could have used a feature to dethaw if that was the case such as it is engineered into some large dehumidifiers. I suspect the cost involved to do so would not be much more however it would certainly increase the usability and value of the product.
Other than that particular feature the unit is great, so if you live in a climate where the temperature is mild this unit works exceptional.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Heat pump is useless
on November 2, 2021
Posted by: Thad5634563
When I set this up it was 60 degrees and the heat pump feature was amazing. At 40 degrees, the heat pump does not kick on and it only poorly heats with the heating strip. The entire point of buying this unit was for the heat pump feature, which does not work if it is chilly out (not even cold, but chilly). I'm not sure if this is a defect or by design, but look elsewhere if you are looking for useable heat.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, November 3, 2021
Hi, Thad5634563!
The heat pump on these models are designed as supplemental heat, so should be used in conjunction with a primary heating source. It can typically maintain a temperature between 55 °F(13 °C) and 80 °F(27 °C), but will be less effective in a colder environment as its main function is as an air conditioner. If you have any further questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
The heat pump on these models are designed as supplemental heat, so should be used in conjunction with a primary heating source. It can typically maintain a temperature between 55 °F(13 °C) and 80 °F(27 °C), but will be less effective in a colder environment as its main function is as an air conditioner. If you have any further questions, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
got this for the heat and A/C and VERY Disappointed!
on November 23, 2021
Posted by: joeyboync
[This review was collected as part of a promotion.] The Heat pump doesn't come on when you need it the most, why even have it? I bought exclusively for the heat option and it blows cold air when i need it to heat, what a waste on money! Id like to return this for something that can do the job
Written by a customer while visiting frigidaire.com
Customer Rating
2
Works good for now, but the jury's still out.
on September 16, 2020
Posted by: rons77
[This review was collected as part of a promotion.] This air conditioner/heater model is a replacement for the same model unit that quit cooling during its first year warranty period. I just installed the replacement about a month ago. It seems to be working fine except I'm concerned with the cycling. When it cycles off, it comes back on after a couple of seconds. This model is now discontinued which comes as no surprise to me. I wish Frigidaire would have another small model that comes with supplemental heat.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great window unit, you won’t be disappointed!
on May 24, 2021
Posted by: Appalachia Geoff
[This review was collected as part of a promotion.] I’ve been using the unit for a month with some nights getting cold enough to utilize the heat function. My thoughts so far: the installation process looks scary on paper. Just start going through the motions then you realize it’s easy. It gets super cold and if you have to run it on high it gets loud, but that air is moving. The heat is “supplemental,” don’t expect it to blast hot air. It works like a space heater. If it gets sub freezing you will most likely need a back up heat. In moderate cold temps it works great! You will need to cut the temperature down before you know it.
I have a creek behind my house so I love the dry function. Unlike the “cold” function it consistently runs the dehumidifier even when it reaches temp. I have a creek behind my house so this is the best setting for me. It keeps my living room comfortable, without the mucky humid feeling or slight odors that come with it.
The only reason I gave it 4 stars was because the price. This day and age, delivering a new product at that price with just supplemental heat without it having “smart” options, being app controlled or connected to the WiFi, I believe it’s over priced. Should have went smart or full heat. Without going all in on one or the other I feel it’s lacking. I believe this unit should have came standard with the smart functions as adding full heat may cause different electrical specs. I am happy this unit works with a standard plug.
Written by a customer while visiting frigidaire.com
Customer Rating
1
If you want to warm your room this unit it trash do not buy it you will waste your time and money to freezee
on February 5, 2022
Posted by: Mabatazar
[This review was collected as part of a promotion.] What good is the heater function if it just blow cold air all day and night
Response from frigidaire.comBy Katrina, Online Outreach Specialist, February 8, 2022
Hello, Mabatazar!
We appreciate your feedback regarding the experience with your appliance and we apologize for this inconvenience. To enhance the heating performance from your air conditioner, ensure that it is not the only source of heat in the room. Supplemental heat will maintain and circulate the temperature from another heating unit in the room. If this doesn't resolve your concerns, we're to help. Please feel free to chat with us on Frigidaire.com or by phone at 1-800-374-4432, Mon-Fri, 8:30-8:00pm EST. -Katrina
We appreciate your feedback regarding the experience with your appliance and we apologize for this inconvenience. To enhance the heating performance from your air conditioner, ensure that it is not the only source of heat in the room. Supplemental heat will maintain and circulate the temperature from another heating unit in the room. If this doesn't resolve your concerns, we're to help. Please feel free to chat with us on Frigidaire.com or by phone at 1-800-374-4432, Mon-Fri, 8:30-8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent A/C
on October 4, 2019
Posted by: Frank8976
[This review was collected as part of a promotion.] I had this A/C in an apartment that I rented and it keep the apt cool and warm in the winter. Cheap on my electric bill. So I bought one when I bought my mobile home. It is just the best A/C that you can buy
Written by a customer while visiting frigidaire.com
Customer Rating
5
Excellent unit
on October 28, 2019
Posted by: Steve2050
[This review was collected as part of a promotion.] I bought this unit recently and installed it in a cutout on the wall of a small cabin shell. I really like the features and the looks of this unit and so far it has been excellent. My only suggestion when mounting through the wall is to actually have the chassis beforehand to get an accurate measure of the cutout dimensions. I gave the listed dimensions to the shed builders for the cutout and I had a lot of gaps I had to add plywood around to make a snug fit for the chassis. It does include a few strips of foam insulation to seal gaps also. All in all it's a great unit that has a 110 volt plug in that I needed.
Written by a customer while visiting frigidaire.com