Customer reviews from geappliances.com
GE Profile - 450 Sq. Ft. 10,000 BTU Smart Ultra Quiet Window Air Conditioner - White
Average customer rating
4.5
(142 Reviews)
Rating breakdown 142 reviews
5 Stars
107
4 Stars
14
3 Stars
8
2 Stars
5
1 Star
8
90%of customers recommend this product.
(
102 out of
113)
Customer Reviews for GE Profile - 450 Sq. Ft. 10,000 BTU Smart Ultra Quiet Window Air Conditioner - White
Customer Rating
1
Not good
on September 3, 2023
Posted by: Patbro
from New Bedford, Ma.
Repaired under warranty first time had to get new 1year warranty now is down again. Won’t stay on keeps coming on and off at 70 degrees on high and on cool.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , September 6, 2023
Hello - Thank you for taking out some time to connect and share your review. We're really sorry to hear about your air conditioner cycling on and off. That is not the experience we want or expect.
We're going to be taking a moment to share this with our product team for review. This way we can start working towards making improvements for our models going forward. Also, we recommend trying a quick electronic reset, this can be done by removing the power cord for about 30 seconds and then plugging it back in.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
We're going to be taking a moment to share this with our product team for review. This way we can start working towards making improvements for our models going forward. Also, we recommend trying a quick electronic reset, this can be done by removing the power cord for about 30 seconds and then plugging it back in.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Cheap AC
on September 8, 2023
Posted by: SJS356
This is the crappiest AC unit I have ever purchased. It has now broken down on me twice. Both times the unit worked for a few weeks then proceeded to stop being able to cool. It would turn on but the fan inside had stopped working. I should have went with a different company instead of purchasing this unit again.
Response from geappliances.comBy Devin@GEA, GE_Appliances, September 11, 2023
Good morning,
Thank you for taking the time to leave a review on your GE Profile Series window air conditioner. We are truly sorry to hear that you are continuing to experience issues with the unit cooling properly, as this is certainly not normal operation, nor the quality that we expect.
We recommend referring to page 17 of the owners manual for instructions on how you can initiate a warranty claim if the issue continues. For your convenience, we have attached the direct link below:
https://products-salsify.geappliances.com/image/upload/s--Z6NsobIH--/esyh6fvztqdxm9ebfsxi.pdf?_ga=2.30659199.1333620571.1694443859-1100713441.1674245189
Thank you for your review! -Devin@GEA
Thank you for taking the time to leave a review on your GE Profile Series window air conditioner. We are truly sorry to hear that you are continuing to experience issues with the unit cooling properly, as this is certainly not normal operation, nor the quality that we expect.
We recommend referring to page 17 of the owners manual for instructions on how you can initiate a warranty claim if the issue continues. For your convenience, we have attached the direct link below:
https://products-salsify.geappliances.com/image/upload/s--Z6NsobIH--/esyh6fvztqdxm9ebfsxi.pdf?_ga=2.30659199.1333620571.1694443859-1100713441.1674245189
Thank you for your review! -Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Silence is Golden
on September 10, 2023
Posted by: Tburg Tom
from Trumansburg, NY
This unit is virtually silent. Mind boggling. Cools quickly, too.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Finally!
on October 2, 2023
Posted by: jlawton61
from SW Florida
The Profile GE 10k is the 3rd unit I have tried in my sunbaked 270 sq ft glassed in Lanai. It is head and shoulders above the rest. Cools comfortably and very quiet.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Cool good
on October 7, 2023
Posted by: Paloma80
from PUERTO RICO
Is a good product while was working for 5 months now is damage. Thanks.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian@GEAppliances, October 9, 2023
Hello! Thank you for providing us with your feedback. We are so sorry to hear that your air conditioner is no longer operating as designed. We recommend taking advantage of your limited to get this unit replaced. You can view your warranty details on page 17 of the Owner's Manual at the link below.
https://products-salsify.geappliances.com/image/upload/s--Z6NsobIH--/esyh6fvztqdxm9ebfsxi.pdf?_ga=2.156355643.102964931.1696866638-800363712.1696451568
We appreciate you choosing GE Appliances for your home, and we hope to gain your confidence back with our products. - Adrian@GEAppliances
https://products-salsify.geappliances.com/image/upload/s--Z6NsobIH--/esyh6fvztqdxm9ebfsxi.pdf?_ga=2.156355643.102964931.1696866638-800363712.1696451568
We appreciate you choosing GE Appliances for your home, and we hope to gain your confidence back with our products. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
The Monsters of cooling
on October 20, 2023
Posted by: gbm35
from Puerto rico
for the price and get great service in my opinion GE it’s the. best always , i recommended
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor GE product.
on February 12, 2024
Posted by: MonchoPR
from PR
It stopped working on Feb 8 about 4:00am.
No way I could turn it on.
No way I could turn it on.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Krystal@GEAppliances, GE_Appliances, February 13, 2024
We recommend you take advantage of your warranty. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features. Excellent item.
on April 17, 2024
Posted by: Jimmy Rafael
from SAN Juan, PR
Very good item and price. Great WFI connectivity and electric power feature. Friendly user app.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com