Customer reviews from geappliances.com
GE Profile - ClearView 450 Sq. Ft. 10,300 BTU Smart Ultra Quiet Window Air Conditioner - White
Average customer rating
4.6
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
61
4 Stars
6
3 Stars
3
2 Stars
2
1 Star
2
95%of customers recommend this product.
(
56 out of
59)
Customer Reviews for GE Profile - ClearView 450 Sq. Ft. 10,300 BTU Smart Ultra Quiet Window Air Conditioner - White
Customer Rating
1
Disappointed
on July 19, 2023
Posted by: CT AC User
Wanted to love this AC, as I had done hours of research before purchasing, but am disappointed. Followed the recommended sizing guide and system seems too small for our space (bonus room above garage). Makes intermittent rattling noise and freezes up in very humid weather. Beautiful for window AC, but not functioning as advertised.
Response from geappliances.comBy Jonathon@GEA, GE Appliances, July 20, 2023
Hello - Thank you so much for taking a moment to connect. We're sorry to see that this model hasn't been working out for you.
We are going to be taking all the information you've shared and sending it over to our product team to review. This will allow us to look for improvements going forward and make sure that we're making the best decisions we can. Again, we are sorry that we've let you down.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
We are going to be taking all the information you've shared and sending it over to our product team to review. This will allow us to look for improvements going forward and make sure that we're making the best decisions we can. Again, we are sorry that we've let you down.
Let us know if you have any other questions, we're always happy to help. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Not recommend
on September 6, 2024
Posted by: Constant error codes
from Conroe TX
Will not run even one hour without error code. Followed all the instructions in manual
This unit is not designed well and should not be have critical errors within a few weeks out of the box. Dissatisfied and disappointed in this unit
This unit is not designed well and should not be have critical errors within a few weeks out of the box. Dissatisfied and disappointed in this unit
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, September 9, 2024
It’s unexpected to hear that your AC unit is continuously giving you error messages. We want to help. We suggest checking out the article below for some troubleshooting steps you can try on your own.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34594
If none of that helps, we suggest checking out page 21 of your use and care manual, linked below, for information on how to take advantage of your warranty.
https://products-salsify.geappliances.com/image/upload/s--sdKvPhoi--/xmycqvn2wigskbhqylav.pdf
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34594
If none of that helps, we suggest checking out page 21 of your use and care manual, linked below, for information on how to take advantage of your warranty.
https://products-salsify.geappliances.com/image/upload/s--sdKvPhoi--/xmycqvn2wigskbhqylav.pdf
Written by a customer while visiting geappliances.com
Customer Rating
5
Happy to have it
on May 10, 2023
Posted by: Denis Berezhnoy
from Brooklyn NY
This AC is really the best. I'm glad I chose a model that can be scaled wide or down in the installation. Google home works nice with AC.
All indicators turn off over time and I can not understand whether the air conditioner is working or not, It is really quiet.
I would have some light or digital clock on the AC panel to know that my Google assistant turned it on when I'm at home ))
All indicators turn off over time and I can not understand whether the air conditioner is working or not, It is really quiet.
I would have some light or digital clock on the AC panel to know that my Google assistant turned it on when I'm at home ))
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Let the buyer beware!
on July 25, 2023
Posted by: Lucy2023
We purchased 2 of these air conditioners in different sizes. One was defective right out of the box. GE deemed it not repairable, & we received a replacement 3 weeks ago. Meanwhile, the larger unit started making a horrible noise (I have a video but am not sure it will upload to this review) on “cool” setting. On “quiet”, it rumbles so much we can feel the vibration on both couches in the room. Last night, the 3-week old replacement unit also started to rumble. It woke me up at 3a.m., and I had to turn it off to be able to sleep. We were excited about the design of these, but I’m starting to hate them.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, July 26, 2023
Hello,
We're very sorry to hear that your new air conditioners aren't operating as expected. This is certainly not the experience we desire for you and we're more than happy to assist you today!
There are many sounds that your A/C unit will make. For more detailed information on this, please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16751.
If the unit is making a rattling noise, there are several things you can check:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16750.
If you still feel that the unit isn't operating properly after the suggestions/information above, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. - Tierra@GEA
We're very sorry to hear that your new air conditioners aren't operating as expected. This is certainly not the experience we desire for you and we're more than happy to assist you today!
There are many sounds that your A/C unit will make. For more detailed information on this, please click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16751.
If the unit is making a rattling noise, there are several things you can check:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16750.
If you still feel that the unit isn't operating properly after the suggestions/information above, please take full advantage of your warranty and schedule a service appointment. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We're always here when you need us. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Good design but lacks some functionality.
on September 16, 2024
Posted by: KD_Cool
from Chicago, IL
My review of this product (GE Clear view 10,300 btu saddle window ac) is a bit different from the others I have seen here.
While I do like the design of this unit, it lacks some functionality that I was expecting.
The beauty of this unit is the saddle design which makes it a quieter unit than standard window units that sit on top of the window sill. Also this saddle design allows the use of the window to see outside and open the window when desired. This is why I love this design, however it's not without issues which I did not expect, as you will see below.....
First, this unit is not capable of adequately pumping the water to the outside, which means you have to remove the drain cap, pull the filter, and allow the water that has accumulated in the pan of the inside section of the unit to drain into a bucket inside your home, this must be done every 1 or 2 weeks or so, otherwise the water will eventually collect in the bottom pan inside and overflow onto your floor. If you are ok with draining the water every so often then this unit will likely be ok for you.
I have also noticed the bluetooth never works for me. However, I found bluetooth is not necessary since this unit also has WiFi connectivity. I have also found the phone App to be while very convenient, it frequently does not work properly. When it does work it's great to use.
Another annoying thing about this unit is trying to reset the filter warning. The clean filter warning comes on very often and requires you to clean the water filter, and the two air filters, then reset the filter warning. However, it seems like it should be easier to reset the filter warning but I found it to be difficult to do, this requires you to turn off the unit and unplug a few times until the filter resets on the unit and in the App.
All in all this unit looks good, cools well, and is fairly quiet compared to standard window units, so if you can live with the other issues I mentioned above then you might be satisfied with this unit.
GE has agreed to buy back this unit from me so I can decide what my options are on a different unit next year.
GE is in my opinion deserves credit for backing up their products and offering me the buy back option, thank you GE.
GE is in my opinion deserves credit for backing up their products and offering me the buy back option, thank you GE.
Features
5
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, September 17, 2024
We value this feedback. Your comments regarding your new air conditioner are extremely important to us and will be considered by our product design team for review. For support with bluetooth and the app, you can call the Connected Home Support Line at 1-800-220-6899 (Monday - Friday 9am - 9pm EST, Saturday 9am - 3pm EST), or email connected@help.geappliances.com.
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing Window Unit!
on March 11, 2023
Posted by: Matty1342
from Houston
[This review was collected as part of a promotion.] This AC unit works amazing! I installed it in my office at home and it has made the room so much more comfortable. It is a medium size room and cools down the entire thing even on the lowest setting. It is also not a loud unit and runs very quietly. It only took about 10 minutes to install by myself. Highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Killer View
on August 18, 2023
Posted by: Bong0
from Tuckerton, NJ
It's about time someone reimagined the window AC. GE did just that. This unit is amazing, it only takes up about 4 in of window. The unit is super quiet and chills the room. Love the look.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Hard to install, noisy
on June 3, 2024
Posted by: Sarah8765
from Michigan
Not the easiest to install. Makes a lot more noise that I feel it said it would. Is loud when it turns off and on. I thought I bought the model that made it so it would be less of a hard turn on and it is loud when it does turn on.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Michael, GE_Appliances, June 4, 2024
We hate to hear that your new AC unit was difficult to install, and that it operates much louder than expected. We are constantly working to make our appliances better, and we’ll be sure to forward your comments about the difficulty of the installation to our product team so we can continue to improve.
When it comes to unexpected noises from your AC, we suggest taking a look at the article below for information on normal sounds you’ll hear from your unit.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16751
If none of that helps, or if you believe the noise you’re hearing is much louder than can be considered normal, then we recommend taking a look at page 21 of your use and care manual for information on how to take advantage of your warranty.
https://products-salsify.geappliances.com/image/upload/s--sdKvPhoi--/xmycqvn2wigskbhqylav.pdf
When it comes to unexpected noises from your AC, we suggest taking a look at the article below for information on normal sounds you’ll hear from your unit.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16751
If none of that helps, or if you believe the noise you’re hearing is much louder than can be considered normal, then we recommend taking a look at page 21 of your use and care manual for information on how to take advantage of your warranty.
https://products-salsify.geappliances.com/image/upload/s--sdKvPhoi--/xmycqvn2wigskbhqylav.pdf
Written by a customer while visiting geappliances.com