Customer reviews from ATT.com
Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Average customer rating
3.8
(58 Reviews)
Rating breakdown 58 reviews
5 Stars
34
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
12
73%of customers recommend this product.
(
38 out of
52)
Customer Reviews for Samsung - Galaxy A54 5G 128GB - Awesome Graphite (AT&T)
Posted by: Anonymous
from Nashville TN
Verified Purchase:Yes
Phone runs slow and glitches
No, I would not recommend this to a friend.
By Samsung, September 20, 2023
Good day SHart, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A54 5G. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Do you recall updating the software on your Galaxy A54 5G recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being an unwavering Samsung customer. - Debra
Written by a customer while visiting ATT.com
Posted by: Salinas family
Verified Purchase:Yes
It’s way to small for the total price I don’t think that phone is worth more than 100$ I feel I didn’t really look into what I was buying I could have just gone to a dollar general and bought a cheap android for 50$ compared to the almost 350$ if not more!!!
Written by a customer while visiting ATT.com
Customer Rating
2
BAD CAMERA
on December 8, 2023
Posted by: Pizza78
I have had this phone since the summer and the pictures and video with this camera are blurry. Not worth it for the price. Very disappointed.
No, I would not recommend this to a friend.
By Samsung, December 11, 2023
Hello there Pizza78, thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy A54 5G. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. Check out the article titled, "Galaxy phone or tablet photos and videos are blurry or dark " for some helpful information to help you resolve what you have been experiencing with your Galaxy A54 5G when you have some free time out of your busy schedule. Please do not hesitate to reach out to Samsung Support afterwards if you have any questions or if you would like any further assistance. Thank you for being a steadfast Samsung customer. - Debra
Written by a customer while visiting ATT.com
Customer Rating
1
Trash
on February 2, 2024
Posted by: Its trash A54
from Trash A54
Trash. No screen mirror options how is this even possible??? its 2024 and i hv just abt every option on thhis phone except that- disappointing
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Customer Rating
5
Good service !
on February 29, 2024
Posted by: Sajodavid
from Indianapolis
No problems.. always working well..
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Customer Rating
1
Dissatisfied
on May 5, 2023
Posted by: Mel001
from Tx
I've used nothing but Sammamish galaxy phones, and this is the worst one I've ever had. It comes with its own weird connectivity issues. No one in att or my internet provider can figure it out. The one star is for the wonderful camera that it does have.
No, I would not recommend this to a friend.
By Samsung, May 9, 2023
Hello Mel001... Thank you for reaching out about your Samsung Galaxy A54 5G. Your feedback is valuable as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. At your convenience, please read the following articles to help with the connectivity of your device. "Use 5G on Galaxy phones and tablets", "Galaxy phone or tablet Wi-Fi connection issues", and "Issues with mobile network connection on Samsung phone or tablet". Please reach out to Samsung Support if we can offer additional assistance. Thank you for being a valued customer. -Bethany
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Tigard, Oregon
Verified Purchase:Yes
Very nice looking phone. Easy to operate. Everything was great until I tried to put a protective case on it. Couldn’t hear the external speakers at max. While in a phone call I couldn’t hear the person speaking thru the phone. I turn the volume to max. Still muffled. Use speakerphone, vol max, stil muffled and now distorted. That’s a huge design flaw for me. And the case I bought was specific to that phone. Also, every notification was the same tone even tho I had specifics set. And for some reason on this phone certain apps sent me notifications EVERY MINUTE! And all the same ringtone as everything else. And I literally mean every minute. My phone even notified me every minute at the top of the minute what the weather was and felt like and the currrent time. For no reason. So needless to say I returned it I̳M̳M̳E̳D̳I̳A̳T̳E̳L̳Y̳, had it less than a week. And I didn’t activate and set it up the phone until the case arrived! So I used it for less than 12 hours. I left work early to get rid of that incessant thing.
No, I would not recommend this to a friend.
Written by a customer while visiting ATT.com
Posted by: Anonymous
from Bristow Oklahoma
Verified Purchase:Yes
It updated the next day. Now I have to put in a password to unlock it. I don't know the password. Everytime I try putting in a password I have to wait 24 hours before I can try again. Phone is useless
No, I would not recommend this to a friend.
By Samsung, November 13, 2023
Good day Kevin, thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy A54 5G. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint, or face unlock, rebooting the device or entering Safe Mode can help solve the problem. Sometimes you may be prompted to try an alternate method, like your password. The SmartThings Find site can also help you unlock your device. Take a look at the article titled, "Unable to unlock Galaxy phone or tablet's screen" when you have the available time out of your busy day to help resolve what you have described to be experiencing with your Galaxy A54 5G. Feel free to contact Samsung Support afterwards if you have any questions or if you would like any further assistance. Thank you for being an unwavering Samsung customer. - Debra
Written by a customer while visiting ATT.com