Customer reviews from frigidaire.com
PurePour Connect PWF-2 Water and Ice Refrigerator Filter for Select Frigidaire Refrigerators
Average customer rating
1
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
Customer Reviews for PurePour Connect PWF-2 Water and Ice Refrigerator Filter for Select Frigidaire Refrigerators
Customer Rating
1
Same PPM as Tap water
on April 19, 2023
Posted by: Areid5
This water reads the same PPM as my tap. Virtually useless with a new fridge.
Response from frigidaire.comBy Christi, Online Outreach Specialist, April 20, 2023
Thank you so much for taking the time to leave us feedback, Areid5. We're sorry to hear that you feel this way and would love to know what it is that you dislike about the filter. Our team will evaluate your review to help in implementing future design improvements to our product lines. Knowing what is most important to our family only helps us to design more products with better understanding of what is needed for you. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your refrigerator is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you!
Best Regards,
Christi
Best Regards,
Christi
Written by a customer while visiting frigidaire.com
Customer Rating
1
These do not last more than 1 month. Defective design
on March 11, 2025
Posted by: MikePrime
Does not last more than a few weeks! Manufacturer recommendation is to replace every 6 months. I am now on my 3rd filter in as many months. After 4-5 weeks, the water flow decreases significantly. Almost to a trickle. No replacement warning from the "electronics" of this filter. Clearly a defective filter design. But there are no alternatives from other manufacturers. At least not yet. I'll keep returning it for a replacement until I get shut down. Perhaps Frigidaire will figure out they have a manufacturing or design problem.
Response from frigidaire.comBy Reed, Online Outreach Specialist, March 14, 2025
Hello, Mike. Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you’ve been facing with the filter. We appreciate you bringing this concern to our attention. For further assistance, please reach out to us via live chat at Frigidaire.com, or by phone at 1-800-374-4432. Our experts are available to assist you Monday - Friday, 8:30 am - 8 pm ET. - Reed
Written by a customer while visiting frigidaire.com