Customer reviews from Samsung US
Samsung - Odyssey G51C 27" QHD FreeSync Premium Gaming Monitor with HDR10 (DisplayPort, HDMI) - Black
Average customer rating
4.7
(334 Reviews)
Rating breakdown 334 reviews
5 Stars
266
4 Stars
44
3 Stars
12
2 Stars
1
1 Star
11
50%of customers recommend this product.
(
5 out of
10)
Customer Reviews for Samsung - Odyssey G51C 27" QHD FreeSync Premium Gaming Monitor with HDR10 (DisplayPort, HDMI) - Black
Customer Rating
1
DO NOT PURCHASE SAMSUNG MONITORS
on March 4, 2024
Posted by: BGore54
from California
Expertise:Expert
I bought this monitor in September 2022 and it already failed and went black after 18 months, conveniently just outside of warranty, this is my second Samsung monitor that didn't even last two years. RUN, RUN as fast as you can elsewhere with your money, these are super overpriced and they don't last. I will never purchase another SAMSUNG GAMING monitor ever again, I should have learned the first time. I hope you see this and use your money elsewhere. ALSO, the Samsung support is a nightmare to deal with, the service is super slow and the website is super slow because all the people using it at the same time, because of trash products.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung, March 5, 2024
We are very sorry to hear that you are experiencing issues with your monitor. Although your monitor is out of warranty, we invite you to contact Samsung Customer Support for troubleshooting to see if we can resolve your issue over the phone.
If our Customer Support agent determines that service is required, they will review the flat-rate service fee for your monitor. It would not cover the cost of shipping your monitor to us, but does cover the cost of shipping the monitor back to you. You are responsible for shipping fees to Samsung Customer Service; we recommend using a trackable shipping service like UPS.
You can reach Samsung Customer Support at 1-800-SAMSUNG and a representative will gladly help you.
Thank you for choosing Samsung. Again, I am very sorry for the current issue. We look forward to hearing from you.
If our Customer Support agent determines that service is required, they will review the flat-rate service fee for your monitor. It would not cover the cost of shipping your monitor to us, but does cover the cost of shipping the monitor back to you. You are responsible for shipping fees to Samsung Customer Service; we recommend using a trackable shipping service like UPS.
You can reach Samsung Customer Support at 1-800-SAMSUNG and a representative will gladly help you.
Thank you for choosing Samsung. Again, I am very sorry for the current issue. We look forward to hearing from you.
Written by a customer while visiting Samsung US
Customer Rating
3
It is very clear
on September 12, 2025
Posted by: Caity209
[This review was collected as part of a promotion.] I loved using this one for my games wish i could afford it
Value
3
Response from Samsung USBy LS27CG512ENXZA, -Samsung, September 12, 2025
We are sorry to see that you rated this product 3 stars, which indicates dissatisfaction. If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun). Your thoughts and opinions are very important to Samsung and we hope to hear from you.
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing color
on August 13, 2022
Posted by: Tarag76
[This review was collected as part of a promotion.] The price of this monitor was great considering the overall picture quality I received!
Though I had to return my initial purchase due to a cracked screen, this was the fault of my supplier.
I received a replacement and I couldn't be happier!
Though I had to return my initial purchase due to a cracked screen, this was the fault of my supplier.
I received a replacement and I couldn't be happier!
Written by a customer while visiting Samsung US
Customer Rating
3
on November 24, 2022
Posted by: CraftyLaura
from Rosemount, Minnesota
I bought this monitor and it was delivered Nov 16. I had no sound and HGMI was fuzzy not a clean and crisp picture. I continued to try to get it working I flipped it over and then these white stripes appeared and I plugged it in and the whole middle is black. Now they are telling me I hit the monitor and I absolutely didnt even touch it.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
1
Too expensive
on October 13, 2022
Posted by: GoEagles1
[This review was collected as part of a promotion.] The monitor is good, but very expensive. It will flicker on some content.
Written by a customer while visiting Samsung US
Customer Rating
1
Product not as advertised
on November 30, 2022
Posted by: MrCatNHat
from Delavan Wisconsin
Monitor works good. But it is not as advertised. This monitor does not display in 165 hz. It caps out at 144hz. Been trying to get in touch with Samsung but they are not responding to me. Quite disappointed in Samsung at this time.
Features
2
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Dont even waste your time
on June 3, 2022
Posted by: Dheeraj
from ME
day 1 plugged in turned on. guess what white dot on a black background. i highly recommand not to buy samsunag monitors.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Monitors, Samsung Monitors, June 9, 2022
We are very sorry for the dead pixels you have encountered with your 27" Odyssey G55A Gaming QHD LED Monitor.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Please contact Samsung Customer Support so that we can better understand your issue and assist with a solution.
You can reach us via any of the below options:
If you need further assistance, we are here to help. You can reach Samsung Support at 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Or visit our Samsung website and click on the SUPPORT link in the upper right corner for:
• Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
• Product Support
• Manuals and Downloads
• Warranty Info
• Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
• Samsung Community: A great resource for getting help from Samsung moderators and customers
• …and more
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Samsung stands behind the quality and performance of every product we manufacture, and we back this model with a 1-year manufacturer's limited warranty, if purchased brand-new directly from an authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
Written by a customer while visiting Samsung US
Customer Rating
5
Good stuff
on May 15, 2023
Posted by: Gramcracker
[This review was collected as part of a promotion.] I would just like a samsung monitor. It would be real nice to have. I work literally all day and game all night on my desktop and it would be great to have this. I'm poor. I'm struggling. Trying to make all the ends meet. Trying to still be a dad and be a gamer at the same time. It's hard. Thank you
Response from Samsung USBy Michelle S, Michelle S, June 6, 2023
We are delighted to hear you've had a positive experience with your Odyssey G51C Monitor.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
If there is anything we can do to assist you and improve your product experience, please don't hesitate to contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).
Your thoughts and opinions are very important to Samsung.
Written by a customer while visiting Samsung US