Customer Reviews for Speed Queen - DR7 Pet Friendly Sanitizing Gas Dryer - White
Customer Rating
5
Excellent Dryer!
on January 27, 2025
Posted by: Stef5
from San Jose, CA
I really wanted something that would last me years, so I really did my homework on washers and dryers. I'd heard about the Speed Queen brand before so I specifically started there. I am SO happy with the dryer, my last one would take at least 2 hours to dry my clothes. What I most love about this one is the lint trap, it's not a "black hole" where the lint falls and you never see it again. I love that it's easy to clean out and things don't fall to the unknown. I also love that I can choose the heat settings for more delicate items I might not want to dry with higher heat. The higher price is so worth it for this machine!
Lots of features on this dryer- and I'm still getting familiar with it! I have the cold water supply hose hooked up but have yet to use the sanitize/steam feature! I'm still figuring out how to dry clothes to dry and not damp. But yeah this is a nice dryer, glad about this purchase. My last dryer was 29 yrs old, I had it for 23 yrs, so quite the change with all the bells & whistles!
The new DR7 dryer functions very well but has a rattling problem. So far the retailer that sold us the DR7 cannot identify why it rattles, or fix it. So far we are very disappointed. This new DR7 should not have been sold at a retailer in this condition. We have a TR7 washer and it is absolutely wonderful. We will currently give the recommendation below of No until it is fixed.
No, I would not recommend this to a friend.
Response from Speed QueenBy Margie, Customer Support, January 14, 2025
Oh no! We apologize that you've experienced this rattling sound and that the retailer isn't quite sure how to pinpoint the cause, but we would love the chance to help. So that we can better assist, please contact us at our Customer Support via 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time).
We specifically bought the Speed Queen washer AND dryer because we'd had enough of having to repair our Kenmores. We read how durable and high quality they were, and so we spent the extra money. Now, not even a couple of months later, the dryer is giving out error messages and not drying even small loads. We're hoping the tech will find it's just a small fix.
Response from Speed QueenBy Margie, Customer Support, January 2, 2025
Hi, The Walls! We understand your dryer hasn't been pefroming as intended, and we apologize for the unexpected need of repairs. While it sounds like service has already been set up to address and resolve this for you, know that we're here to help however we can. If you or the servicer are needing assistance with this repair, or even if you have any questions, we'd love for you to connect with our team at 800-552-5475 (Monday to Friday; 8:30am – 4:00pm Central Standard Time).