Customer reviews from belkin.com
Belkin - BOOSTCHARGE USB-C Portable Charger 20K Power Bank with 1 USB-C Port and 2 USB-A Ports & Included USB-C to USB-A Cable - Black
Average customer rating
3.7
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
39
4 Stars
7
3 Stars
9
2 Stars
8
1 Star
12
57%of customers recommend this product.
(
16 out of
28)
Customer Reviews for Belkin - BOOSTCHARGE USB-C Portable Charger 20K Power Bank with 1 USB-C Port and 2 USB-A Ports & Included USB-C to USB-A Cable - Black
Customer Rating
2
Charge with a USB-A into the USB-C port
on May 19, 2025
Posted by: PuzzledBelkinUser
from UK
Actually is a good power bank. However it has useless instructions/support.
I have this a year or so, and went looking to charge it up again for a forthcoming trip. Logically it seems like a USB-C power block to the USB-C input would be best.
So I did that, and .... nothing happened. Note that it took a while to work out nothing is happening since in normal operation there are no lights displayed anyway.
It was only through reading another review on here that I found that a USB-A power block to the USB-C input is the only way to charge this block.
(You do not need the specific supplied cable, any USB-A to USB-C will work).
Why Belkin cannot make this clearer, preferably on the device itself, or at least on the rather useless support page (why is there not just a simple one-page PDF user-manual?) is beyond me.
If you are still reading this far:
1) The button on the side always displays the current status of the block, even if nothing is being charged. That is it's only function.
2) When the block is being charge (using a USB-A power input to the USB-C middle connector) then the lights show up, solid for the already charged and flashing for the power sector being charged. eg. right not mine has 1 solid light an 1 flashing light showing it has >25% but <50% charge.
3) When the block is charging something, the lights show up in the same way.
2) When the block is being charge (using a USB-A power input to the USB-C middle connector) then the lights show up, solid for the already charged and flashing for the power sector being charged. eg. right not mine has 1 solid light an 1 flashing light showing it has >25% but <50% charge.
3) When the block is charging something, the lights show up in the same way.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, May 20, 2025
Hi PuzzledBelkinUser,
Thanks for sharing your honest review of the Belkin Power Bank 10K/20K. Rest assured that we have taken note of it. This FAQ article may be of help: https://www.belkin.com/support-article/?articleNum=333640.
For troubleshooting and warranty assistance, please email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
Thanks for sharing your honest review of the Belkin Power Bank 10K/20K. Rest assured that we have taken note of it. This FAQ article may be of help: https://www.belkin.com/support-article/?articleNum=333640.
For troubleshooting and warranty assistance, please email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
2
Does not charge
on August 2, 2024
Posted by: h_bls
I’ve tried charging it through both the usb and usb-c ports and neither will even charge it to one of the dots
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, August 2, 2024
Hi h_bls,
We have taken note of your review of the Belkin BPB011 power bank. Let's have our support team help you with the troubleshooting. To speak with our team, please email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
We have taken note of your review of the Belkin BPB011 power bank. Let's have our support team help you with the troubleshooting. To speak with our team, please email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
3
VERY Unintuitive to charge
on March 18, 2025
Posted by: Blobbo
You'll see countless reviews here saying that you can't recharge the unit. This is entirely Belkins fault, and frankly I'd like an explanation from them.
After using the Power Bank to flawlessly recharge my iPhone & watch over a two day camp, I then set about charging the power bank. I plugged it into my reliable Satechi power brick (which has 2x USB-C PD ports, and 2 USB-A ports). I plugged it in via usb-c (on both ends) using a good quality cable - It didn't charge. I changed ports (as one has a higher power rating than the other) - it didn't charge.
I then used the supplied, ridiculously short, usb-a to usb-c cable - I plugged it usb-c to the power bank and usb-A to my power brick - and now it is charging.
So what is going on?
Looking carefully at the packaging it doesn't say usb-pd anywhere - so I guess it can't be charged from a usb-pd port?? How nuts is that!
None of the technical information or FAQ or packaging mentions this very important limitation!
After using the Power Bank to flawlessly recharge my iPhone & watch over a two day camp, I then set about charging the power bank. I plugged it into my reliable Satechi power brick (which has 2x USB-C PD ports, and 2 USB-A ports). I plugged it in via usb-c (on both ends) using a good quality cable - It didn't charge. I changed ports (as one has a higher power rating than the other) - it didn't charge.
I then used the supplied, ridiculously short, usb-a to usb-c cable - I plugged it usb-c to the power bank and usb-A to my power brick - and now it is charging.
So what is going on?
Looking carefully at the packaging it doesn't say usb-pd anywhere - so I guess it can't be charged from a usb-pd port?? How nuts is that!
None of the technical information or FAQ or packaging mentions this very important limitation!
Response from belkin.comBy Belkin Support, March 20, 2025
Hello there,
We understand your sentiments! This power bank can only be charged using the USB-A to USB-C cable included in the package. If you want to talk with our support team regarding your experience, you can email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Jean
Belkin Support
We understand your sentiments! This power bank can only be charged using the USB-A to USB-C cable included in the package. If you want to talk with our support team regarding your experience, you can email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Jean
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
3
Puzzling problem
on May 6, 2024
Posted by: Puzzled
I have a puzzling problem, and phone support was not helpful. Of the four charge status lights, only the first shows life: it blinks steadily after the status button is pressed. I have left the unit plugged into a charging station for more than 24 hours with no change. Despite the fact that the status lights seem to indicate the unit is discharged, I can connect to my iPhone and see that unit is receiving power from the Belkin. Any idea what is happening?
Response from belkin.comBy Customer Service, May 6, 2024
Hi Puzzled,
Thanks for sharing your honest review of the Belkin Power Bank 10K. Rest assured that we have taken note of it.
Let's have our support team look into this once more, to speak with the team, you can email us at BelkinCares@belkin.com. Make sure to include the link to this review and your previous support case number in your email, for our reference.
Regards,
Kyla
Belkin Support
Thanks for sharing your honest review of the Belkin Power Bank 10K. Rest assured that we have taken note of it.
Let's have our support team look into this once more, to speak with the team, you can email us at BelkinCares@belkin.com. Make sure to include the link to this review and your previous support case number in your email, for our reference.
Regards,
Kyla
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
1
It just will not charge
on August 27, 2022
Posted by: Sasu
from London,ln
[This review was collected as part of a promotion.] I bought it two days ago and used it for about 5 hours total then I tried to charge it before it died but nothing worked the battery just drained out and now it won’t come on
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Support, August 28, 2022
Hi,
We hear you, and we'd love to improve your experience with the product. Please reach out to our Support team so they can check on this. You may refer to this link for our hotline number: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
JC
Belkin Support
We hear you, and we'd love to improve your experience with the product. Please reach out to our Support team so they can check on this. You may refer to this link for our hotline number: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
JC
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
2
Simply not reliable
on May 17, 2024
Posted by: DeanLA
from Los Angeles
I bought the charger at the Curry's in Cheetham Hill (UK) in June 2022, and it worked fine for a while with my Android phone (though it is rather bulky and heavy). In recent months, even when fully charged it struggled to fill my empty phone to 40%, with the 5 lights on the side quickly fading to just one, and that involved my constantly unplugging and replugging because it would doze on the job. That's just not something you need to bother with when on the run, and it's a timely process. I would not recommend, sorry!
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, May 17, 2024
Hi DeanLA,
The behavior of the power bank is quite unusual in just small period of time. We'd like to check the unit further and assist with your challenges. Please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
We'd love to help in any possible way!
Regards,
Carl
Belkin Support
The behavior of the power bank is quite unusual in just small period of time. We'd like to check the unit further and assist with your challenges. Please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
We'd love to help in any possible way!
Regards,
Carl
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
1
Most power banks are easy to use but this one
on August 26, 2024
Posted by: pbp011doesnotwork
You have to dig deep down through internet to figure out how to charge the power bank in order to use it. It's crazy. This should be 100% intuitive.
No, I would not recommend this to a friend.
Response from belkin.comBy CustomerService, August 27, 2024
Hi there,
We couldn't help but notice your review, and we'd like to improve your experience with the product. Please reach out to our phone support team so they can check the unit further. You may refer to this link for our hotline number: https://www.belkin.com/support-article/?articleNum=55022
Regards,
Marie
Belkin Support
We couldn't help but notice your review, and we'd like to improve your experience with the product. Please reach out to our phone support team so they can check the unit further. You may refer to this link for our hotline number: https://www.belkin.com/support-article/?articleNum=55022
Regards,
Marie
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
2
Not fully chargeable
on November 1, 2024
Posted by: Boop
Purchased a pre-charge power bank, BPB 011, but it was only charged to 50%.
Tried charging later, only charges to 75%.
Tried charging later, only charges to 75%.
Response from belkin.comBy Customer Service, November 26, 2024
Hi Boop,
Thanks for sharing your review of the Belkin Power Bank BPB011. Rest assured that we have taken note of it.
Let's have our support team help you with the troubleshooting. To speak with our team, you can email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
Thanks for sharing your review of the Belkin Power Bank BPB011. Rest assured that we have taken note of it.
Let's have our support team help you with the troubleshooting. To speak with our team, you can email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
Written by a customer while visiting belkin.com