Customer reviews from belkin.com
Belkin - BoostChargePower Bank 20K - Black
Average customer rating
3.9
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
37
4 Stars
7
3 Stars
7
2 Stars
7
1 Star
7
65%of customers recommend this product.
(
15 out of
23)
Customer Reviews for Belkin - BoostChargePower Bank 20K - Black
Customer Rating
2
Does not charge
on August 2, 2024
Posted by: h_bls
I’ve tried charging it through both the usb and usb-c ports and neither will even charge it to one of the dots
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, August 2, 2024
Hi h_bls,
We have taken note of your review of the Belkin BPB011 power bank. Let's have our support team help you with the troubleshooting. To speak with our team, please email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
We have taken note of your review of the Belkin BPB011 power bank. Let's have our support team help you with the troubleshooting. To speak with our team, please email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
3
Puzzling problem
on May 6, 2024
Posted by: Puzzled
I have a puzzling problem, and phone support was not helpful. Of the four charge status lights, only the first shows life: it blinks steadily after the status button is pressed. I have left the unit plugged into a charging station for more than 24 hours with no change. Despite the fact that the status lights seem to indicate the unit is discharged, I can connect to my iPhone and see that unit is receiving power from the Belkin. Any idea what is happening?
Response from belkin.comBy Customer Service, May 6, 2024
Hi Puzzled,
Thanks for sharing your honest review of the Belkin Power Bank 10K. Rest assured that we have taken note of it.
Let's have our support team look into this once more, to speak with the team, you can email us at BelkinCares@belkin.com. Make sure to include the link to this review and your previous support case number in your email, for our reference.
Regards,
Kyla
Belkin Support
Thanks for sharing your honest review of the Belkin Power Bank 10K. Rest assured that we have taken note of it.
Let's have our support team look into this once more, to speak with the team, you can email us at BelkinCares@belkin.com. Make sure to include the link to this review and your previous support case number in your email, for our reference.
Regards,
Kyla
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
1
It just will not charge
on August 27, 2022
Posted by: Sasu
from London,ln
[This review was collected as part of a promotion.] I bought it two days ago and used it for about 5 hours total then I tried to charge it before it died but nothing worked the battery just drained out and now it won’t come on
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Support, August 28, 2022
Hi,
We hear you, and we'd love to improve your experience with the product. Please reach out to our Support team so they can check on this. You may refer to this link for our hotline number: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
JC
Belkin Support
We hear you, and we'd love to improve your experience with the product. Please reach out to our Support team so they can check on this. You may refer to this link for our hotline number: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
JC
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
2
Simply not reliable
on May 17, 2024
Posted by: DeanLA
from Los Angeles
I bought the charger at the Curry's in Cheetham Hill (UK) in June 2022, and it worked fine for a while with my Android phone (though it is rather bulky and heavy). In recent months, even when fully charged it struggled to fill my empty phone to 40%, with the 5 lights on the side quickly fading to just one, and that involved my constantly unplugging and replugging because it would doze on the job. That's just not something you need to bother with when on the run, and it's a timely process. I would not recommend, sorry!
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Service, May 17, 2024
Hi DeanLA,
The behavior of the power bank is quite unusual in just small period of time. We'd like to check the unit further and assist with your challenges. Please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
We'd love to help in any possible way!
Regards,
Carl
Belkin Support
The behavior of the power bank is quite unusual in just small period of time. We'd like to check the unit further and assist with your challenges. Please call our phone support team through the hotline numbers listed in this link: https://www.belkin.com/us/support-article?articleNum=55022.
We'd love to help in any possible way!
Regards,
Carl
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
1
Most power banks are easy to use but this one
on August 26, 2024
Posted by: pbp011doesnotwork
You have to dig deep down through internet to figure out how to charge the power bank in order to use it. It's crazy. This should be 100% intuitive.
No, I would not recommend this to a friend.
Response from belkin.comBy CustomerService, August 27, 2024
Hi there,
We couldn't help but notice your review, and we'd like to improve your experience with the product. Please reach out to our phone support team so they can check the unit further. You may refer to this link for our hotline number: https://www.belkin.com/support-article/?articleNum=55022
Regards,
Marie
Belkin Support
We couldn't help but notice your review, and we'd like to improve your experience with the product. Please reach out to our phone support team so they can check the unit further. You may refer to this link for our hotline number: https://www.belkin.com/support-article/?articleNum=55022
Regards,
Marie
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
2
Not fully chargeable
on November 1, 2024
Posted by: Boop
Purchased a pre-charge power bank, BPB 011, but it was only charged to 50%.
Tried charging later, only charges to 75%.
Tried charging later, only charges to 75%.
Response from belkin.comBy Customer Service, November 26, 2024
Hi Boop,
Thanks for sharing your review of the Belkin Power Bank BPB011. Rest assured that we have taken note of it.
Let's have our support team help you with the troubleshooting. To speak with our team, you can email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
Thanks for sharing your review of the Belkin Power Bank BPB011. Rest assured that we have taken note of it.
Let's have our support team help you with the troubleshooting. To speak with our team, you can email us at BelkinCares@belkin.com or call our support hotline which can be found here: https://www.belkin.com/support-article/?articleNum=55022. Make sure to include the link to this review in your email, for our reference.
Regards,
Kyla
Belkin Support
Written by a customer while visiting belkin.com
Posted by: Reviewer2022
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall the product works great as advertised however I wish that it could charge MacBook
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Customer Rating
1
Broken battery pack
on August 21, 2022
Posted by: Ben999
from Kildare
I bought the Belkin 20000 mAh battery back a couple of weeks ago, it was working good up until I charged it one day and the battery drained out of it while charging. Now when I try to charge it with other chargers it won’t charge, im pretty annoyed about it considering I bought it not long a go and it won’t turn on
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Support, August 21, 2022
Hi, Ben999,
We’ll help you check your options. Just reach out to our support hotline so we can assist you better: https://bit.ly/3Af5Swz
Regards,
Rosalyn
Belkin Support
We’ll help you check your options. Just reach out to our support hotline so we can assist you better: https://bit.ly/3Af5Swz
Regards,
Rosalyn
Belkin Support
Written by a customer while visiting belkin.com