Hi there.

I’m sorry to hear that you've encountered difficulty with your printer. I can wholly understand why undependable printing and scanning performance via the HP Smart App and problematic access to your Instant Ink printing plan would be a frustrating combination. I want to help you remedy these issues, so I’ll offer what I hope are some helpful resources and suggestions.

First, I recommend that you follow a guide on our support site to installing and using the HP Smart App, especially the FAQ portion, which covers common questions as well as difficulties users have encountered. Find that guide here:
- support.hp.com/us-en/document/ish_1716406-1413451-16

For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/35801027

For any clarification or adjustment associated with your printing plan, you can contact our Instant Ink program so we can help you resolve the situation. To reach an online agent via chat or by phone, follow this link:
- support.hp.com/us-en/contact/product/model/5401249?sku=INSTANTINK2

If you need further assistance with anything, I suggest that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:

- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)

Keith
HP Care
hp.com/support