Customer reviews from frigidaire.ca
Frigidaire - Gallery 6.1 Cu. Ft. Freestanding Gas Total Convection Range with No Preheat and Air Fry - Black
Average customer rating
4.6
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
41
4 Stars
10
3 Stars
2
2 Stars
0
1 Star
2
92%of customers recommend this product.
(
49 out of
53)
Customer Reviews for Frigidaire - Gallery 6.1 Cu. Ft. Freestanding Gas Total Convection Range with No Preheat and Air Fry - Black
Customer Rating
1
Defective and unusable since first day
on September 6, 2023
Posted by: WN77
Within first day of setup, noticed a gas odour lingering in the oven when unit was not in use. Frigidaire sent service technician, confirmed faulty safety valve inside the range, part in need of replacement. Bad enough that brand new range sold to us with serious safety defect, but customer service experience since then has been nothing short of horrendous. Three weeks later, still no part provided and range continues to sit idle in kitchen. Numerous calls resulting in endless cycle of finger-pointing between Frigidaire and repair service provider sent by Frigidaire. No one taking responsibility for providing a working product. Range looks great aesthetically, but serves no purpose when it can't be used and its manufacturer won't act in a consistent and timely manner to either repair or replace it in face of a serious and obvious defect. Won't be recommending this or other Frigidaire products in future. Very disappointed.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica , Online Outreach Specialist, September 8, 2023
This is not the ownership experience we would want for you, and we can understand your disappointment. We understand that there are no number of words that can change your views and experience at this time. We wish that we could erase your experiences. Should you need further assistance, feel free to reach out us here or via Live Chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.-8 p.m. EST.
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great features plus gas cooking is amazingly fast and efficient
on October 13, 2023
Posted by: Janis
the range works well and does all that is promised, so no complaints at all
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
3
OK stove
on October 20, 2023
Posted by: Vic27
Alarm too quiet. Can only hear it when I'm in the kitchen. I have volume set to high setting. The back of the stove doesn't reach the wall. i have to buy and fit some trim to fill the gap.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Sam, Online Outreach Specialist, October 23, 2023
Hello! We are sad to hear that you are not happy with your gas range, please know that your feedback is important to us and we hope we can better serve your needs in the future. For proper guidance regarding installing your unit please refer to your user manual by following this link: https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A26316301en.pdf
Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-265-8352 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat or call us at 1-800-265-8352 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Amazing Gas Stove!
on November 2, 2023
Posted by: Zaib
This stove is everything I was looking for! It has great features and it looks amazing in my kitchen. I am very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Gas stove
on November 7, 2023
Posted by: Mchadwin
I bought this to go in my new house i have mossed having a gas stove top it is everything i wanted with numerous cooking options for the oven too
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
1
Very difficult to clean.
on November 20, 2023
Posted by: Rocky54
Very difficult to clean the stainless steel áreas. Leaves water marks even after using soup and water. Very dissapointed.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Ruth, Online Outreach Specialist, November 22, 2023
Hi, Rocky. We're sorry you have this kind of trouble with your range. We want to make sure you're getting the right assistance. Please consider checking the Use and Care manual for some tips and recommendations for your unit. If you need more assistance, feel free to connect with us via phone at (800) 265-8352 Mon-Fri, 8:30 a.m.–8:00 p.m. EST, and we'll be glad to help.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Nice Gas Oven
on November 23, 2023
Posted by: dbraz7
Satisfied with my gas oven, nice features. Would recommend it.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Feeling like a true Professional Chef with all these features !
on November 27, 2023
Posted by: MamaBear72
I am a busy working Mom with an incredibly demanding career...BUT I also love to be in the kitchen and creating magic for my family . I love to bake, roast, fry , name it , I am doing it . So when our beloved Frigidaire stove of almost 18 years baked her final cheesecake , I knew that I would replace her with another Frigidaire . My only ' real ' demands were that it be gas, because as anyone knows , once you have a Gas Top , you will never go electric again . I also wanted the storage drawer in the bottom, and it had to be spacious enough to fit a 35 pound turkey . Christmas is always held at my house and I have a brood to feed . This stove met all of these demands and so so so much more . I cannot believe how fast water comes to boil on the 18,000 BTU burner . My 13 year old was delighted and said that making pasta could never be quicker . I have used the Convection Roast , and Convection Bake settings , as well as the quick heat , and no preheat . All have blown me away !! I have only had the stove for a few weeks now but I very much look forward to trying out all the features as more time passes . Also I'd like to mention that the glass in front allows for complete and total viewing of whatever is inside . The light is bright enough to ensure that not a spot is missed . The Middle flat griddle is a fun edition and I made some fun , long crepes, on it and the kids loved it . Clean up was a breeze . For Christmas , I have asked my husband to buy me the Air Fryer tray . I am very much looking forward to that . Over all I am quite pleased with this purchase .
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca