Customer reviews from frigidaire.com
Frigidaire - Gallery 6.1 Cu. Ft. Slide-In Gas Total Convection Range with No Preheat and Air Fry - Black
Average customer rating
4.8
(2,019 Reviews)
Rating breakdown 2,019 reviews
5 Stars
1,676
4 Stars
297
3 Stars
26
2 Stars
9
1 Star
11
Customer Reviews for Frigidaire - Gallery 6.1 Cu. Ft. Slide-In Gas Total Convection Range with No Preheat and Air Fry - Black
Customer Rating
2
Buttons stop working during preheating.
on February 16, 2024
Posted by: Oven buttons
[This review was collected as part of a promotion.] Close to being really great. The oven buttons stop working during preheating. If I need to change the temperature during preheat, I can turn it off, but the buttons stop working for about 5 minutes to 10 minutes. The timer doesn't even work. Very frustrating when trying to get dinner on the table.
Response from frigidaire.comBy Lauren, Online Outreach Specialist, February 19, 2024
Hi! Thank you for taking the time to write a review for us. We pride ourselves on our high-quality standards and regret that our product has not lived up to your expectations, and we understand your frustration. The control panel or electronic components of the oven may be overheating during the preheating process, causing them to temporarily malfunction. Try monitoring the temperature around the control panel during preheating. If it feels excessively hot to the touch, it could indicate an overheating issue. In the event the tips provided do not resolve your concerns, please connect with us via live chat or by phone at 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
No propane conversion kit.
on January 25, 2024
Posted by: BigAl1962
[This review was collected as part of a promotion.] Great range. The only thing that I disliked about it was when the gas company came in to set up the appliance there were no nozzles to switch over for propane which is usually sent with the stove. I had order and wait 7 more days to have them ship to me.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 17, 2024
Posted by: Alejandro COV
[This review was collected as part of a promotion.] Works and looks amazing!! Love my new stove !! Thanks Frigidaire for good quality appliances!!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Scroll bars to look for the clock does not work on this new range.
on December 29, 2023
Posted by: LR07
I was loving this range until I realized that I can't locate the Clock set-up. The instruction call for pressing the Menu and using the scroll bars to locate the clock. I don't see it there.
Response from frigidaire.comBy Sam, Online Outreach Specialist, January 3, 2024
Hello! We apologize that this has been your experience with your range for such a short time. Please know that it's important for us to hear if our products are meeting our consumers' expectations, and we understand a technician is in the process of resolving your concerns. In the event they are unable to, connect with us via Live Chat or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
2
The grill is a waste of money
on December 21, 2023
Posted by: Steph1947
We purchased this range for the grill in the middle and unfortunately wasted a lot of money for that feature. It does not heat or cook evenly, becomes discolored and is overall a total waste of money. We wish we had just purchased the range that had the center burner without the grill. I am soooo disappointed in the range overall.
Response from frigidaire.comBy Maria, Online Outreach Specialist, December 22, 2023
Thank you for bringing this matter to our attention, Steph. We would like to sincerely apologize that your experience didn't match your expectations. Please know that we strive to produce quality products for our consumers. As per checking, it seems that our customer care team is already assisting you regarding this issue. Should you require any additional assistance, please do connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on December 12, 2023
Posted by: Rob26Dub
[This review was collected as part of a promotion.] So far so good! I haven’t used all the features just yet, but I am happy with my purchase.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek gas stove
on December 5, 2023
Posted by: GKMt
[This review was collected as part of a promotion.] Very easy to operate. Looks great!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire ever heard of quality control
on December 5, 2023
Posted by: skyhawk1452
[This review was collected as part of a promotion.] Arrived with a faulty oven vent fan. Had to get another one from the vender as Frigidaire did not take responsibility.
Response from frigidaire.comBy Sam, Online Outreach Specialist, December 6, 2023
Hello! We’re saddened to hear about your experience with the gas range and the service received. This is not the effortless experience we want for any of our consumers. We’re ready to help. Please be on the lookout for an email as we gather additional information.
Written by a customer while visiting frigidaire.com