Customer reviews from frigidaire.com
Frigidaire - Gallery 6.1 Cu. Ft. Freestanding Gas Total Convection Range with No Preheat and Air Fry - Black
Average customer rating
4.8
(1,446 Reviews)
Rating breakdown 1,446 reviews
5 Stars
1,196
4 Stars
217
3 Stars
15
2 Stars
9
1 Star
9
Customer Reviews for Frigidaire - Gallery 6.1 Cu. Ft. Freestanding Gas Total Convection Range with No Preheat and Air Fry - Black
Customer Rating
5
WORKS AWESOME
on December 6, 2024
Posted by: JOEL AND JENNI
This customer did not provide a text review.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Garbage product
on October 4, 2023
Posted by: Jrm2430
[This review was collected as part of a promotion.] This item was delivered to my home on 9/1/2023 and we were not able to use it due to needing a different outlet installed for a week after delivery. However, on 9/7/2023 we were able to use the stovetop for the first time. One week later we attempted to use the oven which we quickly noticed we were unable to use all functions to include changing the temperature, air fry option, broiler or even set a timer due to the touch screen malfunctioning. That’s right, we had this item on our home for 2 weeks and was already on the phone requesting warranty work. Now, as I type this, it has been ANOTHER 2 weeks without a resolution. I would highly recommend against purchasing this product - purchase something with less technology
Response from frigidaire.comBy Ruth, Online Outreach Specialist, October 6, 2023
Hello there. We apologize for all the inconveniences that you've encountered with your new refrigerator. We have checked that this has already been coordinated with one of our authorized service providers, and we are trying our best to have the parts needed for repair. We will make sure that everything is in progress, and if your appliance is still not working properly after the repair has been completed, please connect with us via live chat at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
2
Caution
on October 25, 2023
Posted by: FarmGirl23
[This review was collected as part of a promotion.] Looked for a new stove for quite some time before settling on my Gallery stove. The stove it’s self works great but the lowest setting is stone times still too high. The oven seems to be okay. Use caution though when considering. From day 1, the clock has not worked correctly. It has been set over and over per manufactures directions however, it will just randomly change. The control panel… well…. Be careful. The control panel randomly resets. I have been in the middle of baking when everything shuts down and reboots. Very scary not knowing if the gas is still flowing when this happens. I have not been able to get any answers on how to correct it without having to pay someone to come diagnosis it. Of note….. I’ve only owned it for 6 weeks.
Response from frigidaire.comBy Christi, Online Outreach Specialist, October 26, 2023
Thank you for bringing this to our attention, and we're sorry to hear that the appliance did not live up to your expectations, FarmGirl23. We have no known issues with this model, and we provide a comprehensive one-year warranty to protect your investment from any unexpected issues. While we cannot guarantee you will never have an issue, we are confident you will get many years of enjoyment from your appliance. Our team will evaluate your review to help implement future design improvements to our product lines. Knowing what is most important to our family only helps us design more products with a better understanding of what is needed for you. While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Christi
Written by a customer while visiting frigidaire.com
Customer Rating
2
on November 1, 2023
Posted by: Yuriy K
The range is very delicate and fragile. The delivery people had broken the bottom of the unit two times, only delivery on third time was successful. Overall is ok, but would not buy it again.
Response from frigidaire.comBy Maria, Online Outreach Specialist, November 2, 2023
Thank you for taking the time to leave us a feedback, Yuriy. We're sorry to hear that you've had a less than stellar recent experience with our product. Please know that this is never how we wish you to feel. We know how important it is to have customer service you can count on so if there's anything we can do to improve your experience with us, please let us know. You can connect with us via live chat or call us at 1-800-374-4432 Monday-Friday 8:30 am- 8:00 pm EST. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Exceeded My Expectations
on November 10, 2023
Posted by: DeeBeau23
[This review was collected as part of a promotion.] Excellent price, quality, appearance, extreme variety of cook settings … Still learning about all the different cooking options.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Frigidaire ever heard of quality control
on December 5, 2023
Posted by: skyhawk1452
[This review was collected as part of a promotion.] Arrived with a faulty oven vent fan. Had to get another one from the vender as Frigidaire did not take responsibility.
Response from frigidaire.comBy Sam, Online Outreach Specialist, December 6, 2023
Hello! We’re saddened to hear about your experience with the gas range and the service received. This is not the effortless experience we want for any of our consumers. We’re ready to help. Please be on the lookout for an email as we gather additional information.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great features and nice styling
on August 26, 2024
Posted by: Telessor
[This review was collected as part of a promotion.] We just took delivery of our new slide in range two weeks ago. Everything about this range is A+. Cooking on the stove is efficient, even temperatures. The oven capacity is large, and we have been using the broil and air fry features on a regular basis. I will definitely recommend
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great buy
on September 6, 2024
Posted by: Vin111
[This review was collected as part of a promotion.] Its the range that we wanted easy to use and easy to clean! Had a pretty new range but from a competitor but it was a night mare!! With this one love it and the electronics works well great buy.
Written by a customer while visiting frigidaire.com