Customer reviews from frigidaire.com
Frigidaire - Gallery 6.1 Cu. Ft. Freestanding Gas Total Convection Range with No Preheat and Air Fry - Black
Average customer rating
4.8
(1,477 Reviews)
Rating breakdown 1,477 reviews
5 Stars
1,223
4 Stars
221
3 Stars
15
2 Stars
9
1 Star
9
Customer Reviews for Frigidaire - Gallery 6.1 Cu. Ft. Freestanding Gas Total Convection Range with No Preheat and Air Fry - Black
Customer Rating
4
Solid and Modern but Grate Could Be Easier to Manage
on December 16, 2024
Posted by: J Watts
[This review was collected as part of a promotion.] This stove seems to be solid, modern and easy to use. We’ve only had it for two weeks. The one thing that frustrates me is that the top grates for the stove top have to be completely removed to clean underneath. I had a whirlpool and I could just lift the grates up. They were on a hinge. I could lean them against the wall gently or just hold them while I swipe something on the stove top. That was very convenient. These grates are pretty heavy, so I have to remove them and place them gently on the counter to do anything on the stove for cleaning—big or small. The oven does cook well and evenly.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good not Great
on December 16, 2024
Posted by: MrsMK
[This review was collected as part of a promotion.] I've had this range for one month. I have not tried all the features yet but I have had a couple of issues. The first issue is that the burners come out of place very easily when cleaning the stove top, even with a simple wipe. Secondly, I've had a couple of situations where I've followed cooking instructions on frozen items and the cooking time took twice as long as stated on the cooking directions. I used an oven thermometer to see if the temperature was the same inside the oven as the set temperature and found that there was a discrepancy of 25 degrees. (oven set at 375 but thermometer inside the oven showed 350). The owners manual says not to use an oven thermometer - don't know why that is. I checked the calibration and it is pre-set to 0 so there doesn't seem to be an obvious issue. The burners are louder than normal, you can hear the hissing when in use. Last item is that there are two little knobs on either side of the front panel. Every time I open my cabinet door it hits the knob. There is a guaranteed to fit rebate but I kept getting an error message to try later so I could not submit it and gave up after a few attempts.
On the plus side....it is a nice looking range, the parts do not appear flimsy and the price was decent.
On the plus side....it is a nice looking range, the parts do not appear flimsy and the price was decent.
Written by a customer while visiting frigidaire.com
Customer Rating
5
FRIGIDAIRE GAS RANGE
on December 17, 2024
Posted by: 0531JR
[This review was collected as part of a promotion.] We purchased our new Frigidaire gas range from our local dealer and have used almost all of the features: convection cooking, air frying, and conventional baking. Every function was easy to learn with user friendly menu options.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love it!!
on December 17, 2024
Posted by: BKNY2ATL
[This review was collected as part of a promotion.] I love my new appliance, it's making me cook a lot more!!
Written by a customer while visiting frigidaire.com
Customer Rating
3
Frig
on December 17, 2024
Posted by: Tnp66
[This review was collected as part of a promotion.] Pretty good so far. Only one service call so far.
Response from frigidaire.comBy Jaycee, Online Outreach Specialist, December 18, 2024
Hi, our valued customer! Thank you for taking the time to provide us with a review. It’s great to hear that your experience with our brand has been mostly positive! A single service call for a gas range after some time of use is definitely a better outcome than multiple repairs. Please know that we strive to produce quality products, and your feedback does not go unnoticed.
It’s always helpful when consumers share their experiences, both positive and negative, as it helps others make informed decisions. We will work hard to improve your future exposure to our products and services so you can provide us with a possibility of a higher star rating next time.
We take great satisfaction in meeting your high standards for quality, and for any help needed or assistance with your unit, feel free to reconnect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
It’s always helpful when consumers share their experiences, both positive and negative, as it helps others make informed decisions. We will work hard to improve your future exposure to our products and services so you can provide us with a possibility of a higher star rating next time.
We take great satisfaction in meeting your high standards for quality, and for any help needed or assistance with your unit, feel free to reconnect with us via Live Chat or on a call by dialing 1-800-374-4432, Monday-Friday 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
Written by a customer while visiting frigidaire.com
Customer Rating
5
Awesome stove!
on December 17, 2024
Posted by: WillamdBia
[This review was collected as part of a promotion.] This is by far the best stove I have ever had. Warms quickly and cooks evenly. So many different cooking options that I have not even had a chance to use them all. If you are in the market for an oven then buy this one!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Meets expectations
on December 17, 2024
Posted by: Will1234567
[This review was collected as part of a promotion.] Good range. Strong consistent burners. Great oven modes/functionality. Only thing to complain about is the touch screen clicking when you clean it.
Written by a customer while visiting frigidaire.com
Customer Rating
3
Wrong Oven Racks
on December 17, 2024
Posted by: Chris 12345
[This review was collected as part of a promotion.] The oven racks in the Gallery Oven are not the ones that appear in the video nor in the photos of the website
Response from frigidaire.comBy Jaycee, Online Outreach Specialist, December 18, 2024
Hi, our valued customer! Thank you for taking the time to provide us with a review and for bringing this to our attention. It’s disappointing when the product you receive doesn't match what was shown in the marketing materials, especially for something as important as the oven racks.
There's a possibility that the color of the appliance and/or accessory parts may appear slightly different in person due to lighting enhancements or editing in the website advertisement. Marketing photos, especially for appliances, often use professional lighting, photo editing, and sometimes even digital enhancement to make the product look more appealing. These techniques can make colors look more vibrant or different than they appear in everyday lighting conditions.
However, if the color difference is subtle but noticeable enough to affect your expectations, kindly prepare to document the discrepancy. Please anticipate and be on the lookout for the email I sent you. For any other assistance needed, feel free to connect with us via Live Chat or call us by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
There's a possibility that the color of the appliance and/or accessory parts may appear slightly different in person due to lighting enhancements or editing in the website advertisement. Marketing photos, especially for appliances, often use professional lighting, photo editing, and sometimes even digital enhancement to make the product look more appealing. These techniques can make colors look more vibrant or different than they appear in everyday lighting conditions.
However, if the color difference is subtle but noticeable enough to affect your expectations, kindly prepare to document the discrepancy. Please anticipate and be on the lookout for the email I sent you. For any other assistance needed, feel free to connect with us via Live Chat or call us by phone at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8:00 p.m. EST, and we will exhaust all our options to help you.
Best regards,
Juan
Written by a customer while visiting frigidaire.com