Customer reviews from lg.com
LG - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Average customer rating
4.7
(1,047 Reviews)
Rating breakdown 1,047 reviews
5 Stars
854
4 Stars
120
3 Stars
31
2 Stars
14
1 Star
28
Customer Reviews for LG - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Posted by: LH69
from Statesville, NC
Verified Purchase:Yes
Got this to replace a Samsung that kept spazzing out on me, so far I'm very happy with this TV. Great picture quality and fairly easy to set up.
Design
5
Written by a customer while visiting lg.com
Customer Rating
4
Outstanding pictures but some technical problems
on October 8, 2023
Posted by: Tallestguy
from san jose, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I absolutely love the OLED picture quality -- like night and day difference from the 8 year old Samsung TV that was replaced. I bought the TV through Costco and was able to reach tech support at Costco as well as LG very easily. LG has a chat function for Tech support which worked well and I was also able to speak by phone to a support agent.
However, there are 3 major technical issues which is making me regret my purchase. First, there is no audio out jack on the TV. There is only Bluetooth and an optical connection. I wanted to use headphones, but you cannot use Bluetooth and the optical out at the same time. The optical out is connected to a sound bar. I ended up getting an optical splitter and then a optical to audio device so I could use non-Bluetooth head phones and the sound bar at the same time.
The second problem is that I cannot use the ThinkQ application -- I called tech support and they said that the tablet/phone which has ThinkQ installed has to be on the same network. I tried mutiple times and it worked once from my tablet and I really liked the application, however, it no longer works -- it cannot find the TV. The tech support person said that if I am using ethernet for the TV, then I cannot use a tablet -- even though both are on the same router.
The biggest problem is that I cannot use universal remote control that I alread own (it is a MX-500 from a company called Universal Remote Control which is no longer in business). This remote is programmed for a TIVO box (connected to HDMI 1, a BluRay player, a Roku and the Sony soundbar. I tried to learn the buttons on the Magic remote which came from LG, but it will not learn the buttons. I understand that the MX-500 can only be programmed from IR devices, but I don't know how to put the Magic remote into IR mode. I keep trying different solutions but have not fixed this problem -- very frustrating.
Design
2
Written by a customer while visiting lg.com
Posted by: Dog Family
from Indianapolis, Indiana
Verified Purchase:Yes
Extremely clear. Easy to use. Very, very impressed!
Design
5
Written by a customer while visiting lg.com
Posted by: Javijav
from Philadelphia
Verified Purchase:Yes
This is my second LG tv. I’ve had the first for 8 years and I have never experience an issue. So when I was looking to buy a new tv I went straight to LG products. I’m confident in the quality of my purchase and know this will be enjoyed for years to come.
Written by a customer while visiting lg.com
Posted by: Max7568
Verified Purchase:Yes
I love the color and sound. The size is great. The remote is great it even has a mouse.
Written by a customer while visiting lg.com
Posted by: PrasadK
from Brookfield, WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is one of the best OLED panels out there. It's perfect for playing games and watching content. The LG C3 was a pretty obvious choice for me as I also have an LG CX (2020), which is still working flawlessly.
Written by a customer while visiting lg.com
Customer Rating
5
great color and contrast
on October 9, 2023
Posted by: bob bachert
from winchester, va
A great TV, poor set up info, I had to use you tube videos to get a good picture. Your set up procedure is almost useless in it's complexity. I would suggest a revision on simple step by step instructions for the menu. After the simple set up procedure you could suggest how to use the finer points in the menu to improve the quality of the picture.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, October 27, 2023
Hey Bob, we appreciate your feedback on the setup of your LG OLED TV. At LG, we are always looking to innovate ideas, and we would love to hear more from you: http://spr.ly/6428u9kKM ~Tegan
Written by a customer while visiting lg.com
Posted by: Dougtata
from Spring Hill Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this Lg oled tv a couple weeks ago and absolutely love it.
Written by a customer while visiting lg.com