Customer reviews from lg.com
LG - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Average customer rating
4.7
(1,047 Reviews)
Rating breakdown 1,047 reviews
5 Stars
854
4 Stars
120
3 Stars
31
2 Stars
14
1 Star
28
Customer Reviews for LG - 65" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Customer Rating
4
Nice TV
on September 25, 2024
Posted by: looneytoon
FPS can be better...picture can be a fuzzy around certain things
Written by a customer while visiting lg.com
Customer Rating
2
Not dependable. Good tv when not broken down….
on December 1, 2024
Posted by: Greg2249
Replaced once. Then the replacement needed repair. Two weeks later finally repaired.
Response from lg.comBy LG Digital Care Team, December 4, 2024
Hey there. It sounds like you’ve been through a lot with your appliance. If there’s anything more we can do to assist or ensure things are running smoothly now, please send us a message on social media @LGUSSupport. We’re here to help! ^ Diego
Written by a customer while visiting lg.com
Posted by: Michelle from Vermont
Verified Purchase:Yes
I bought this TV on November 13, 2023 and it was delivered two days later on November 15. We loved the picture, the sound, the quality in general. But it took two months and four visits from The Geek Squad to make it work right. The TV kept turning itself on spontaneously, sometimes in the middle of the night. After trying very hard to figure out the issue (including changing out the entire main board), the Geek Squad concluded the problem may have been the "magic remote." It is complicated to use (who makes a remote without a pause button that is easily accessible???) and not intuitive. If this could be made more user friendly, it would enhance the TV. Note: We did have another remote (cable), a sound bar and headphones also plugged in, so some of these devices may have complicated the electronic set-up. Still, we've never had such difficulty with a TV set up before.
Written by a customer while visiting lg.com
Customer Rating
4
LG OLED 4K 65” TV. Excellent picture but poor doc.
on December 25, 2023
Posted by: Mikus01
from Cincinnati, Ohio
Verified Purchase:Yes
Excellent picture, horrible documentation. I’m happy with the set’s performance, but there is no manual included, just a very brief overview of the setup. I wasted hours online looking at how-to videos on the LG site plus third-party YouTube content for an explanation how to use anything other than the most basic functions. For example I have no clear idea if I need the included IR Blaster accessory or how it works.
What users need is a full-size comprehensive manual with pictures explaining every control and feature and how to use them. A pictorial menu tree would be helpful as well. Another gripe is with the remote control Volume and Channel switches that are the same color as the case making them extremely hard to find in a darkened room.
I would recommend this TV for the excellent picture quality plus the smart connectivity features, but plan to spend hours trying to master all of the settings.
Written by a customer while visiting lg.com
Customer Rating
1
Green line
on July 9, 2023
Posted by: Thevonroenns
from Kentucky
Just bought it 3 days ago and already has a green line going through it. Have only watched it for a few hours total.
Response from lg.comBy Tanisha, social/LG, July 10, 2023
You shouldn’t have had this experience with us. It’s disappointing and upsetting news, but we're thankful that we had the chance to change circumstances for the better. Thank you for your trust, and your willingness to share your experience with us. We would like to share with you a link that has a few troubleshooting steps that may resolve this issue https://tinyurl.com/4y6db37t. Should these steps not correct the issue, we ask that you contact us directly at our Customer Support Line 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Watchman912
from Central Valley socialist calif,
Verified Purchase:Yes
Magic remote is not so magic, setup is not so easy, multiple attempts to set hdmi choice for output sound, not able to see I was using audio receiver as my output for all connected devices and only had one hdmi going from tv to the Denon receiver what a nightmare
Design
2
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, August 12, 2023
Hi, there. Thank you for sharing your experience with the Magic Remote and the setup process of your LG OLED evo C3 42 inch 4K Smart TV 2023, model OLED42C3PUA TV. We apologize for any frustration this may have caused you.
Setting up the Magic Remote and configuring the HDMI output sound can indeed have its challenges, and we understand your concerns. It's essential for us that your LG experience is smooth and enjoyable. If you're still facing difficulties or have any questions, we recommend reaching out to our dedicated support team at 800-243-0000 or connecting with us on our social media channels, @LGUSSupport on Facebook or Twitter. They're here to assist you further and ensure that your TV and audio setup work seamlessly together.
We appreciate your feedback, as it helps us continually improve our products and services. Thank you for choosing LG, and we're committed to making your entertainment experience as magical as possible! ^Danee
Setting up the Magic Remote and configuring the HDMI output sound can indeed have its challenges, and we understand your concerns. It's essential for us that your LG experience is smooth and enjoyable. If you're still facing difficulties or have any questions, we recommend reaching out to our dedicated support team at 800-243-0000 or connecting with us on our social media channels, @LGUSSupport on Facebook or Twitter. They're here to assist you further and ensure that your TV and audio setup work seamlessly together.
We appreciate your feedback, as it helps us continually improve our products and services. Thank you for choosing LG, and we're committed to making your entertainment experience as magical as possible! ^Danee
Written by a customer while visiting lg.com
Customer Rating
1
SOUND OUTPUT CONTROL TERRIBLE!
on October 6, 2024
Posted by: CraigGA
from Atlanta, GA
[This review was collected as part of a promotion.] DO NOT BUY THIS TV IF YOU WANT TO USE AN EXTERNAL SPEAKER! While the picture is great, the sound control (software?) will MAKE YOU NUTS!!!
It randomly changes the sound output. Sometimes the external speaker will work, sometimes not. Or it will randomly switch. This happens with both HDMI ARC and Optical.
No need to believe just me. Read the reviews and blogs. It is NOT just me.
LG, you need to figure this stuff out!
It randomly changes the sound output. Sometimes the external speaker will work, sometimes not. Or it will randomly switch. This happens with both HDMI ARC and Optical.
No need to believe just me. Read the reviews and blogs. It is NOT just me.
LG, you need to figure this stuff out!
Response from lg.comBy true, LG Digital Care Team, October 11, 2024
Hey there, Craig! Thank you for sharing your experience with us. The sound from your LG TV takes your watching experience to a whole new level, and our priority is for you to fully enjoy it. We suggest checking if the connecting cable is secure and ensuring that all sound settings in the TV sound menu are correctly set. You can find more information here: http://spr.ly/6420UZ9FG. If these steps do not work, please send us a private message on social media @LGUSSupport with your contact information and your TV serial number. We have a dedicated team member ready to assist you. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
1
LG never again
on November 10, 2024
Posted by: ShanehatesLG
The main board failed after 13 months conveniently one month after the factory warranty
Response from lg.comBy true, LG Digital Care Team, November 14, 2024
Hey there Shane! Let's help get your TV up and running again so you can enjoy it for a long time. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and the part number of your TV main board (EBU67335801), and we'll be ready to help! *Josh
Written by a customer while visiting lg.com