Customer reviews from whirlpool.com
Whirlpool - 24 in. Wide 16.3 cu. ft. Top-Freezer Refrigerator - Stainless Steel
Average customer rating
4
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
25
4 Stars
18
3 Stars
4
2 Stars
7
1 Star
2
65%of customers recommend this product.
(
20 out of
31)
Customer Reviews for Whirlpool - 24 in. Wide 16.3 cu. ft. Top-Freezer Refrigerator - Stainless Steel
Customer Rating
2
on August 8, 2026
Posted by: Tim refrigerator
[This review was collected as part of a promotion.] It runs good. But gots some things are not so good bumps or something else that I cant clean off.
Yeah. Ok purchase.
Yeah. Ok purchase.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, August 11, 2026
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24508220.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24508220.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointed
on July 22, 2026
Posted by: Stone71
[This review was collected as part of a promotion.] Flimsy shelves and bins. I have never had a whirlpool that was this cheaply made. The temperature doesn’t have a reading for a reason and I believe it’s because it just doesn’t get cold enough. Very disappointed with this one.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Does the job
on April 11, 2026
Posted by: user1001
from Lancaster, pa
[This review was collected as part of a promotion.] Keeps the food cold.
I would prefer a wire shelf in the freezer for air flow. The glass shelf sags.
I would prefer a wire shelf in the freezer for air flow. The glass shelf sags.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Not noisy, lots of storage space, satisfies me.
on March 6, 2026
Posted by: Leprechaun ☘️
[This review was collected as part of a promotion.] I bought this fridge in February 2026 and it satisfies my needs. I have a small kitchen and I have a small family so I wasn’t looking for a big fridge with all the attachments. It’s small and compact and still fits all the food I need to keep cool.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Beautiful & functional!
on February 22, 2026
Posted by: Gratefuljackie
[This review was collected as part of a promotion.] I love the beautiful design & the inside design & the space for food in both the inside & in the doors. I love the flat back crisper drawers which hold so much produce. Congratulations to the team that designed & built such a great refrigerator!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on February 8, 2026
Posted by: Sande
[This review was collected as part of a promotion.] I looked at this model for months. I just had to find the money. So glad I purchased it.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good secondary refrigerator
on January 9, 2026
Posted by: Appliance Guy
from Chicago burbs
[This review was collected as part of a promotion.] The refrigerator and freezer work fine. It took a few days to stabilize the temperature in each compartment.
The only complaint is that if the refrigerator doors is closed too hard the freezer door pops open and stays open if you don't notice it. And since this is a secondary fridge in our basement it may take a day or two before someone see it is ajar.
The only complaint is that if the refrigerator doors is closed too hard the freezer door pops open and stays open if you don't notice it. And since this is a secondary fridge in our basement it may take a day or two before someone see it is ajar.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 23, 2025
Posted by: flamingo
from New York
[This review was collected as part of a promotion.] My previous refrigerator was a Whirlpool and lasted 17 years. So far so good. I love my new one, but it doesn't have a freezer light and I wish the snack drawer was a little bit deeper. Otherwise it's a beauty. Hope to get many years out of this one.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com