Customer reviews from whirlpool.com
Whirlpool - 16.3 Cu. Ft. Top-Freezer Refrigerator - Black
Average customer rating
3.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
1
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for Whirlpool - 16.3 Cu. Ft. Top-Freezer Refrigerator - Black
Customer Rating
4
A slight disappointment
on May 13, 2023
Posted by: Birdbrain
from Maine
[This review was collected as part of a promotion.] I wish I hadn’t been in such a hurry to desperately need a replacement refrigerator I would’ve taken more time to research my pick. I love your brand (I have an over 35 year old chest freezer still going strong so your brand was a no brainer but I had many more features in my last Kenmore that I don’t get in the Whirlpool one of which is a light in the freezer which I miss so much. My old one was a bottom freezer top refrigerator and I loved that setup but switched to top freezer type. I regret switching. If I could return the new one in exchange for a bottom freezer I would in a second, but I’ll have to live with that decision. Otherwise it seems like it’s going to be an ok purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Unhappy Consumer
on August 13, 2023
Posted by: Sharon
from Menominee Falls, WI
[This review was collected as part of a promotion.] I bought this a month ago and the freezer and refrigerator doors do not close tightly!! There are gaps in the gaskets that seal doors tightly! ! Very disappointed with purchase. We are having it serviced this week, couldn’t get anyone to come out till then. Because of the gaps, our freezer has frost in upper level and inside of freezer door. The motor seems to be running constantly!!! The food in the back of refrigerator freezes also. We thought we were getting a good Brand name, but maybe there is not such a thing anymore!! Very shoddy work and obviously not inspected properly before leaving factory!!!!
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 14, 2023
Thank you for sharing your insights with us, Sharon. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 372276.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on February 24, 2025
Posted by: RoRo
[This review was collected as part of a promotion.] I bought this as I was recuperating from surgery asked salesman which model replaced mine gave me info& very happy with new one
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com