I HAD AN ISSUE WITH THE MATTRESS AND WAS TOLD IT WAS NOT UNDER WARRANTY ONLY AFTER A FEW WEEKS. I WOULD NEVER BUY A TEMUR PEDIC PRODUCT AGAIN! I WOULD SLEEP ON THE FLOOR BEFORE I SPENT THAT KIND OF MONEY AGAIN!
I have purchased this mattress to replace my previous tempurpedic that was about 20 years old. The original mattress was ok but I am glad to buy the new one. It is very comfortable as was the old one.
Our mattress started developing cracks and holes all over it clearly due to a manufacturer issue. The mattress is only six years old. We went to go claim the warranty and they only gave excuses on why they could not honor the warranty. Their excuses were stains on the mattress cover (caused by children, spilling juice) that we proved did not penetrate into the mattress itself. Were that they did not approve the base we had even though we bought the base specifically for the mattress from an authorized Tempur-pedic dealer and they told us when we bought it that it was a recommended base for Tempur-pedic mattresses…. after many emails and frustrations, they refuse to honor their warranty. It was a great mattress until it started falling apart. The mattresses are a great product, but do not trust them to honor their warranty unless the mattress is in basically unused condition.
First off my wife loves this bed. I have back and shoulder pain and was hoping the nice expensive bed would be more helpful to get me some sleep. We have added a little extra padding to my side and we will see if that helps.
I’m obsessed with my bed. It’s so comfortable, I sleep better than ever. I have the adjustable frame and pro adapt low pillow. They complete the best sleep package ever. I looked at all the other online mattresses and had chosen a couple different types but was reluctant to order one without actually testing it. My niece said they had a tempur pedic and love it. Went to the store and tried it out and really liked it. My brother and his wife also recently purchased one. There is nothing I don’t like about it.
I do wish they had replacement covers for the pillow because the dog chewed the corner.