Customer reviews from Samsung US
Samsung - BESPOKE 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Hybrid Heat Pump - Brushed Navy
Average customer rating
4.4
(8 Reviews)
Rating breakdown 8 reviews
5 Stars
6
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Samsung - BESPOKE 7.8 Cu. Ft. Stackable Smart Electric Dryer with Ventless Hybrid Heat Pump - Brushed Navy
Customer Rating
5
Awesome
on August 21, 2023
Posted by: Flewpastu
from Florida
I purchased this heat pump dryer with matching washer and I'm blown away at the efficiency quietness of both but especially the dryer and , i was afraid it would take a really long time to dry clothes even says aprox 1hr55m at start up but ends up finishing barely an hour perfectly dry ,,,,,, what i would like to know if there is an available dryer rack for shoes like the vented model comes with i would like to purchase it but overall i really like it and would recommend it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very nice machine
on January 30, 2024
Posted by: Laundress
from Michigan
[This review was collected as part of a promotion.] I have had this dryer for a six months, it runs great, would buy it again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
No compromise efficiency
on March 3, 2024
Posted by: JaFh
from Boston, MA
We’ve had this dryer for about a month and have been thrilled with it.
1) It drys clothes very well. We’ve never had a load come out damp or need to be rerun. The sensors do their job and it just works.
2) It takes a little longer than our old gas dryer. ~90 minutes vs ~70. We usually run it in eco mode which uses just the heat pump with no extra electric heat. This takes about 2.5 hours and saves about 0.5 kWh per load.
3) It’s really, really energy efficient. ~1.3 kWh per load in eco mode and ~1.8 in regular. We switched from gas and we easily expect the cost savings will pay for the difference in price for the heat pump model, even though we live in a cheap gas/expensive electricity state. If we had been replacing an electric dryer, I estimate the electricity savings alone would have covered the whole purchase price of this dryer in 5-6 years.
4) It’s gentler on clothes as evidenced by how little lint it produces. Even with a double screen, extra fine lint filter, there’s very little material after each load. The filter is modestly more work to clean than a standard single filter, in part because there’s usually not enough lint for it to come off easily in a sheet.
5) Controls are easy to use and I like having the app to alert me when a cycle is done. You can also track energy usage in the app, which is nice if you like to nerd out about these things.
I was nervous about getting a heat pump dryer after reading about some of the tradeoffs with older models. I’m happy to report that this unit delivers great performance and great efficiency without any real compromise.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Energy efficient and large size dryer
on January 13, 2024
Posted by: Gavin
This dryer is one of the few ventless dryers on the market today. There are several ventless dryers with smaller sizes but there are very few ventless big dryers for reasons I do not understand. The dryer uses less than half of the energy used by my old dryer.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Na
on July 23, 2024
Posted by: Gregg
[This review was collected as part of a promotion.] The Mr and the baby were so happy and happy that he was so excited
Response from Samsung USBy Rainly, Samsung Care, July 26, 2024
Hi Gregg,
We are glad to know that you are happy, and we want to congratulate you on your new Samsung dryer.
Thank you for choosing Samsung and have a great day!
^Rainly
We are glad to know that you are happy, and we want to congratulate you on your new Samsung dryer.
Thank you for choosing Samsung and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
2
If you like to gamble buy this dryer.
on November 22, 2024
Posted by: Mike
from PA
Dryer lasted 10 months and now doesn't dry. Gets warm and doesn't have any water drainage. Thought the benefit of energy efficiency would be a bonus, but has become a liability. Will never again buy heat pump dryer due to too many parts that can break versus a regular heating element dryer. Have to wait about 2 weeks for repair appointment. Prior to this dryer had a dryer that was 15 years old, but "upgraded" to this dryer for energy savings... doubt it'll save anything when I have to buy a new dryer in a year or two after an "attempt" to repair this under warranty.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Ricardo, Samsung Care, November 25, 2024
Hi Mike,
We understand how important it is to have a reliable appliance at home. Let us help you with your dryer.
Here is a link for troubleshooting steps for your dryer that doesn't dry clothes; kindly choose the one that matches, watch the video, and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147738957) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a reliable appliance at home. Let us help you with your dryer.
Here is a link for troubleshooting steps for your dryer that doesn't dry clothes; kindly choose the one that matches, watch the video, and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147738957) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
Heat pump dryer!
on January 27, 2025
Posted by: Laundry Lady
[This review was collected as part of a promotion.] Got this with my new washer and love the heat pump feature . Already have noticed a drop in electrical use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great quality and features for a ventless design
on April 29, 2025
Posted by: Nam H
from Santa Ana, CA
Ok for what it is this dryer is awesome. I wanted a ventless solution since I had to move this to a room with no area for venting so I understand the limitations which are not ideal but for what it is, it works great. So what are those caveats? Ventless drying can't get rid of all the moisture because it's being recycled so the more moisture there is the hard it is to fully eliminate that moisture. For most things, clothing even a full load, it usually has no problems. But if you are drying a full blanket then you'll find that it takes maybe 2 full runs to get it completely dry. But lets be honest how often are we cleaning blankets? not that often so for most cases it's perfect. I kind of which I could have it auto drain into my washer drain pipe so i don't have to empty out the water tray so regularly but otherwise it's not a huge inconvenience. I just use the water for my garden. If you are ok with all that, it's a great dryer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US