Customer reviews from lg.com
LG - 42" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Average customer rating
4.7
(1,436 Reviews)
Rating breakdown 1,436 reviews
5 Stars
1,168
4 Stars
171
3 Stars
44
2 Stars
15
1 Star
38
Customer Reviews for LG - 42" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Posted by: Frankietheyankee
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the second LG OLED we bought. This one does not work well with the sound bar that we had previously paired with our other LG OLED. Nor does it work well with the universal remote for our cable service. Every time we turn the power back on, we have to reset the sound output to the sound bar rather than the TV speakers. We did not have this much trouble with our previous LG, but based on this experience, we will likely not consider ever buying another LG TV.
Response from lg.comBy LG Customer Experience team, Customer Care, January 9, 2024
Hey there! It seems like your speakers are not working on your TV, which can be quite frustrating. But no worries, we are here to help you out. We would like to investigate the main cause of this issue, whether it's a setting feature or a software glitch. Our goal is to get this fixed for you as soon as possible. To assist you better, please send us a private message with your contact details, model, and serial number. We'll take care of the rest! ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
wish I could return it
on October 31, 2024
Posted by: 65 in evo C3 4k
Do not buy! must have a lg account to download apps- will not let me use my Roku.
Tv just takes over. wish I could return it
Tv just takes over. wish I could return it
Response from lg.comBy true, LG Digital Care Team, November 6, 2024
Hey there! Thank you for bringing this to our attention. We want you to be able to soak up the fantastic app experience on your LG TV because it truly elevates your viewing experience to a whole new level! Check out our helpful guide that’ll walk you through the steps to download apps on your TV here: http://spr.ly/6422SWQxe. We also recommend connecting with Roku support, so they can provide you with the best assistance. You can reach out to them here: http://spr.ly/6427SWQxc. We're always here to support you with your TV. If you have questions or need assistance, reach out to us on social media @LGUSSupport with your contact information. We would be happy to help you out at any time! ^Joslyn
Written by a customer while visiting lg.com
Customer Rating
1
Poor Security Policy
on November 14, 2024
Posted by: hector222
I won't make the mistake of buying LG next time. I don't like your privacy policies.
Response from lg.comBy true, LG Digital Care Team, November 18, 2024
Hey there Hector! We appreciate you sharing your thoughts about the privacy policies. We're always here to help you whenever you need it. All you have to do is reach out to us on social media at @LGUSSupport, and our doors will be open for you! *Josh
Written by a customer while visiting lg.com
Posted by: RTK3
from Garden City, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very pleased with the picture quality. Sound and volume control, on the other hand, are a total disappointment. Sound quality is flat at best, with no ability to equalize on the set. I assume a sound bar will remedy it, but for the price paid for the TV, it should be included. Likewise the volume control offers no subtlety. At a 7 or 8 it is too loud for most shows. tried 25 for kicks and it was ear drum shattering. So really only two or three volume settings are useable out of the 100.
Response from lg.comBy Jai., LG Social., June 21, 2023
Hi there. We’re really grateful and appreciate you taking the time to share your rating with us. Furthermore, we are excited to hear that you are enjoying your LG TV. We do all we can to provide our customers with the best service. We work continuously to improve the quality of our products and services that drive customer satisfaction. Should you need any assistance with your LG TV, please send us a private message on Facebook or Twitter at @LGUSSupport or reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Customer Rating
4
Hard to use for older people without tech skills
on November 9, 2023
Posted by: CandE
from Palos Verdes CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The picture is wonderful but we are having problems shutting it off. I get screen savers and other questions and I have to go to the home screen twice to shut it off. I googled how to fix this and they suggested changing it on settings but I can’t find settings on the screen.
Response from lg.comBy LG Customer Experience team, Customer Care, November 10, 2023
You can find the LG power button at the bottom of the LG OLED TV, under the LG Logo then hold the button until the TV turns off and repeat to turn on. ~Rita
Written by a customer while visiting lg.com
Posted by: Oled c3
Verified Purchase:Yes
Tv works fine but my cable box is in a cabinet with wood doors. Must keep door open for remotes to work. They should have instruction how to set up near field radio wave remote which no one offered me. But that’s what I need and still haven’t figured out. Probably have to spend a lot more money to fix tHis. And why doesn’t LG have fix.
Response from lg.comBy LG Customer Experience team, Customer Care, August 15, 2023
Hey there. We appreciate your review with regard to your OLED evo C3 48 inch 4K Smart TV. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
2
Disappointed
on August 7, 2023
Posted by: Wrm 3
2yo 55 inch oled that has developed a green blob in the middle of the screen, very disappointed!!!!!
Response from lg.comBy Ian, LG Social Media, August 9, 2023
Hello! We'd love to take a look at what's going on with your OLED TV, and see what our best course of action is! If you could please reach out with the link below, it'll be our pleasure to help. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Customer Rating
1
Terrible TV!
on December 26, 2024
Posted by: RyanSChicago
from Chicago
I have had SO many problems with this TV and completely regret buying it, especially considering the price point. DO NOT BUY IT OR ANY LG TV!
Response from lg.comBy Tony211, LG Social, December 27, 2024
Thanks for sharing your feedback with us! You definitely deserve a TV that keeps your entertainment world running smoothly—after all, the show must go on, right? If you haven’t already, feel free to reach out to us on social media @LGUSSupport with your contact details, and we’d be more than happy to look into this further for you. We're here to help you get back to enjoying your screen time ASAP! ^Anthony
Written by a customer while visiting lg.com