Customer reviews from lg.com
LG - 42" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Average customer rating
4.7
(1,436 Reviews)
Rating breakdown 1,436 reviews
5 Stars
1,168
4 Stars
171
3 Stars
44
2 Stars
15
1 Star
38
Customer Reviews for LG - 42" Class C3 Series OLED evo 4K UHD Smart webOS TV (2023)
Posted by: Someraclan
from Hollister, CA
Verified Purchase:Yes
Finally bought myself a top of the line oled tv and I couldn’t be more satisfied. After years of walking slowly by these tv,s, thinking I could never afford one, I pulled the trigger. I’m amazed every time I turn it on. The clarity and detail are incredible.
Written by a customer while visiting lg.com
Customer Rating
1
LG never again
on November 10, 2024
Posted by: ShanehatesLG
The main board failed after 13 months conveniently one month after the factory warranty
Response from lg.comBy true, LG Digital Care Team, November 14, 2024
Hey there Shane! Let's help get your TV up and running again so you can enjoy it for a long time. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and the part number of your TV main board (EBU67335801), and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Green line
on July 9, 2023
Posted by: Thevonroenns
from Kentucky
Just bought it 3 days ago and already has a green line going through it. Have only watched it for a few hours total.
Response from lg.comBy Tanisha, social/LG, July 10, 2023
You shouldn’t have had this experience with us. It’s disappointing and upsetting news, but we're thankful that we had the chance to change circumstances for the better. Thank you for your trust, and your willingness to share your experience with us. We would like to share with you a link that has a few troubleshooting steps that may resolve this issue https://tinyurl.com/4y6db37t. Should these steps not correct the issue, we ask that you contact us directly at our Customer Support Line 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Watchman912
from Central Valley socialist calif,
Verified Purchase:Yes
Magic remote is not so magic, setup is not so easy, multiple attempts to set hdmi choice for output sound, not able to see I was using audio receiver as my output for all connected devices and only had one hdmi going from tv to the Denon receiver what a nightmare
Design
2
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, August 12, 2023
Hi, there. Thank you for sharing your experience with the Magic Remote and the setup process of your LG OLED evo C3 42 inch 4K Smart TV 2023, model OLED42C3PUA TV. We apologize for any frustration this may have caused you.
Setting up the Magic Remote and configuring the HDMI output sound can indeed have its challenges, and we understand your concerns. It's essential for us that your LG experience is smooth and enjoyable. If you're still facing difficulties or have any questions, we recommend reaching out to our dedicated support team at 800-243-0000 or connecting with us on our social media channels, @LGUSSupport on Facebook or Twitter. They're here to assist you further and ensure that your TV and audio setup work seamlessly together.
We appreciate your feedback, as it helps us continually improve our products and services. Thank you for choosing LG, and we're committed to making your entertainment experience as magical as possible! ^Danee
Setting up the Magic Remote and configuring the HDMI output sound can indeed have its challenges, and we understand your concerns. It's essential for us that your LG experience is smooth and enjoyable. If you're still facing difficulties or have any questions, we recommend reaching out to our dedicated support team at 800-243-0000 or connecting with us on our social media channels, @LGUSSupport on Facebook or Twitter. They're here to assist you further and ensure that your TV and audio setup work seamlessly together.
We appreciate your feedback, as it helps us continually improve our products and services. Thank you for choosing LG, and we're committed to making your entertainment experience as magical as possible! ^Danee
Written by a customer while visiting lg.com
Customer Rating
1
SOUND OUTPUT CONTROL TERRIBLE!
on October 6, 2024
Posted by: CraigGA
from Atlanta, GA
[This review was collected as part of a promotion.] DO NOT BUY THIS TV IF YOU WANT TO USE AN EXTERNAL SPEAKER! While the picture is great, the sound control (software?) will MAKE YOU NUTS!!!
It randomly changes the sound output. Sometimes the external speaker will work, sometimes not. Or it will randomly switch. This happens with both HDMI ARC and Optical.
No need to believe just me. Read the reviews and blogs. It is NOT just me.
LG, you need to figure this stuff out!
It randomly changes the sound output. Sometimes the external speaker will work, sometimes not. Or it will randomly switch. This happens with both HDMI ARC and Optical.
No need to believe just me. Read the reviews and blogs. It is NOT just me.
LG, you need to figure this stuff out!
Response from lg.comBy true, LG Digital Care Team, October 11, 2024
Hey there, Craig! Thank you for sharing your experience with us. The sound from your LG TV takes your watching experience to a whole new level, and our priority is for you to fully enjoy it. We suggest checking if the connecting cable is secure and ensuring that all sound settings in the TV sound menu are correctly set. You can find more information here: http://spr.ly/6420UZ9FG. If these steps do not work, please send us a private message on social media @LGUSSupport with your contact information and your TV serial number. We have a dedicated team member ready to assist you. ~Ivy
Written by a customer while visiting lg.com
Posted by: jsoap
from AZ
Verified Purchase:Yes
couldn't download the PBS app, the only work-around was to use an external device but the remote interfered with that, had to return the TV
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 8, 2023
Hey there! At this time, these are the apps we offer: http://spr.ly/6425usU4V. Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any other ideas, please let us know here: http://spr.ly/6426usU4n. ^Gaby
Written by a customer while visiting lg.com
Posted by: DenverNorth
from Denver
Verified Purchase:Yes
I'm disappointed that the TV does not support PGS subtitles. The picture looks great. The sound is very good.
Response from lg.comBy LG Customer Experience team, Customer Care, November 6, 2023
Thank you for taking the time to share your feedback with us. We're sorry to hear that the TV does not support PGS subtitles, and we understand how this feature can be important to you. We appreciate your kind words about the picture quality and sound, and we're glad to hear that you're enjoying those aspects of the TV. Your feedback is valuable to us, and we will make sure to pass it along to our product development team. We are constantly working on improving our products based on customer feedback, and your input helps us in this process. If you have any further questions or concerns, please don't hesitate to send us a private message on Facebook or Twitter (X) using @LGUSSupport, including the product details of your unit and your contact information. Thank you again for choosing LG TV, and we hope that you continue to enjoy the other features and qualities it offers.
Written by a customer while visiting lg.com
Customer Rating
1
Did not work with PCs
on September 20, 2023
Posted by: Planarstride
from New Jersey
[This review was collected as part of a promotion.] I understand that this is a TV first and foremost, but this product is marketed as having PC and gaming support/features.
Nothing but issues trying to get reliable PC picture.
Constant black/rainbow flickering in games. I tried three different hdmi cables, All certified 8k. There are many complaints regarding this issue online. Users have had to change cables, wiggle cables, hang cables in a certain way, and that's not a solution. I don't know if it's bad connectors on the TV or if it's GPU incompatibility.
Constant black/rainbow flickering in games. I tried three different hdmi cables, All certified 8k. There are many complaints regarding this issue online. Users have had to change cables, wiggle cables, hang cables in a certain way, and that's not a solution. I don't know if it's bad connectors on the TV or if it's GPU incompatibility.
Another PC would not always be recognized by the TV.
None of these issues happen on my current monitors using the same cables.
None of these issues happen on my current monitors using the same cables.
Response from lg.comBy LG Customer Experience team, Customer Care, October 4, 2023
Hey there. We appreciate your time in leaving us a review regarding your LG OLED evo C3 42 inch 4K Smart TV 2023. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. ^Anthony
Written by a customer while visiting lg.com