Customer reviews from simplemobile.com
Simple Mobile - Samsung Galaxy A03s S134DL 32GB Prepaid - Black
Average customer rating
3.3
(27 Reviews)
Rating breakdown 27 reviews
5 Stars
10
4 Stars
5
3 Stars
1
2 Stars
4
1 Star
7
Customer Reviews for Simple Mobile - Samsung Galaxy A03s S134DL 32GB Prepaid - Black
Posted by: Andrea777
Verified Purchase:Yes
Good phone, good camera, large clear screen. Does what you need it to do. Slow data.
Response from simplemobile.comBy SIMPLE Mobile, June 6, 2022
Hi. This is Frank from SIMPLE Mobile. Thank you for rating and feedback. We are sorry to hear that you are having issues with the data speed. Let us take a closer look into what's going on and provide the best possible resolution for you. To assist you, kindly copy this link https://www.simplemobile.com/contactus and paste it on a new window for chat support. You may also text the word Help to short code 611611. For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. We are looking forward to work with you.
Written by a customer while visiting simplemobile.com
Customer Rating
2
Lack of charger; And what's with the reviews?
on July 17, 2022
Posted by: Alexandra
This phone isn't for me but for my mother. Wanted to upgrade her phone. haven't officially did that because i realized once received that there was no charger. I was able to charge it with my S9 charger (can't use it with the cable included in the phone) but it's a backup and I shouldn't have to do that since I use that backup for when I'm out. I should've read the description on the website but I don't understand why there wasn't a charger included. I shouldn't have to buy a separate charger or the phone. It should be included. Also, this is for the review section. It looks like most of the reviews are for a nokia phone? Why is this on a samsung product page? It's confusing the customer.
Response from simplemobile.comBy SIMPLE Mobile, July 18, 2022
Hi. This is Ramel from SIMPLE Mobile. Thanks for taking the time to rate our product. We'd very much appreciate if you have any recommendations/suggestions for us to improve your experience. To chat with us, please copy this link https://www.simplemobile.com/contactus and paste it on a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We look forward to hearing from you.
Written by a customer while visiting simplemobile.com
Posted by: Robi
Verified Purchase:Yes
Great phone, especially for the low price. Takes great pictures, too.
Written by a customer while visiting simplemobile.com
Customer Rating
1
Slow
on June 27, 2022
Posted by: Deedee
So I received this phone on June 13,2022 and today is June 27,2022 so far the phone has been slow loading to watch videos and then when I listen to music the volume keeps going low then high again!! And it keeps getting really hot! And then it freezes at times then it crashes at other times.this phone was poorly made and then when I called them to explain they said I need to pay for another plan to update all the while knowing that my bill do not need to get paided until July 13,2022...
Response from simplemobile.comBy SIMPLE Mobile, June 28, 2022
Hi. This is Ramel from SIMPLE Mobile. We appreciate your time in giving us a rating. We're really sorry if you're having some problems with this device. However, we are determined to help you resolve these issues. To further assist you, kindly copy and paste this link https://www.simplemobile.com/contactus to chat with a live agent. We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting simplemobile.com
Posted by: Jimmy P
Verified Purchase:Yes
Item is not what I thought it was. Specs were not on site. Specs are different from Samsung's own site. Phone is slow. The camera is beyond awful. This is the worst phone I have ever bought.
Response from simplemobile.comBy SIMPLE Mobile, July 3, 2022
Hello. This is Cristy from SIMPLE Mobile. We're sorry to hear that this phone does not meet your expectations. Feedback from our customers is important to us. As per our interest to serve you better, we are continuously working on improving our products and overall services. Should need assistance, please copy this link https://www.simplemobile.com/contactus and paste it on a new window. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611. We'll do our best to exceed your expectations and resolve your issue as quickly as possible. Thank you.
Written by a customer while visiting simplemobile.com
Posted by: Armand
Verified Purchase:Yes
I got the Galaxy A03s i are impressed vey similar to a iphone11 i used to own
Written by a customer while visiting simplemobile.com
Posted by: BIG TEE
Verified Purchase:Yes
I wish the camera performed better but besides from that the phone is great.
Response from simplemobile.comBy SIMPLE Mobile, July 6, 2022
Hi. This is Arianne from SIMPLE Mobile. We're sorry to know that you've been displeased with the phone's camera performance. Should you need further assistance, please feel free to contact us through this link https://www.simplemobile.com/contactus. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Written by a customer while visiting simplemobile.com
Posted by: Virginiaboi
Verified Purchase:Yes
I like it but I think I'm ready for a upgrade not for what I need it for
Written by a customer while visiting simplemobile.com