Customer reviews from gracobaby.com
Graco - Benton 5-in-1 Convertible Crib - White
Average customer rating
1.9
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
4
4 Stars
4
3 Stars
19
2 Stars
46
1 Star
52
7%of customers recommend this product.
(
8 out of
110)
Customer Reviews for Graco - Benton 5-in-1 Convertible Crib - White
Customer Rating
2
Converter kit nowhere to be found
on September 19, 2021
Posted by: Tomtom
Love the crib, but now that it’s time to convert it, the kit is nowhere to be found.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, September 21, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Where is the conversion part?
on September 28, 2021
Posted by: CAmum
from California
Length of ownership:1 year or longer
Bought this over a year ago and now my toddler is ready to be in the converted crib where is the conversion part? Very misleading! It’s not 4 in 1 if you have to buy more things to convert it with? And where do I even find the ‘conversion kit’ very sneaky from Graco, you buy this wonderful crib for your newborn baby under the pretence it’s going to last a good while but once your baby grows bigger? No chance!
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, January 27, 2022
Thank you for your review of our product. We apologize for the experience with our product. You have been contacted by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Misled
on October 6, 2021
Posted by: Amy0
from Texas
Length of ownership:1 year or longer
Purchased approximately 2 years ago and now that we are considering converting the crib into a toddler bed I realize that piece will need to be purchased separately. I don't see how this can be considered a 4-in-1 convertible crib if all it is is a crib. After investigating it seems that any conversion will require us to purchase an additional part. So where I thought I was being smart with my purchase in getting a piece of furniture that will save my family money and grow with my child I feel I was taken advantage of.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, January 27, 2022
Thank you for your review of our product. We apologize for the experience with our product. You have been contacted by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Great as a crib, but struggling to convert
on October 8, 2021
Posted by: MM14619
from Silver Spring, MD
Just like other reviews, we used this well as a crib, but we want to use it as a toddler bed and can't find the kit anywhere online. Very misleading description! Would not buy this or recommend to anyone.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, January 27, 2022
Thank you for your review of our product. We apologize for the experience with our product. You have been contacted by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Unable to convert to toddler bed
on October 9, 2021
Posted by: JN Mommy
from Caifornia
Length of ownership:1 year or longer
We bought this bed 2 years ago for our daughter & now that we are ready to convert it to a toddler bed, the “conversion kit” is nowhere to be found. This is not a 4-in-1 product as described, just a plain crib that Graco misleads as a convertible bed. I wanted this crib for our second baby but I will not be buying from this misleading company again.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, October 11, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Can't convert to toddler bed
on October 11, 2021
Posted by: MarMurr
from Tobyhanna, PA
Length of ownership:1 year or longer
Worked fine until it was time to convert crib to a toddler bed. The color is great and I would like to continuing using it but it requires the conversion piece. Can someone point me in the right direction?
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, October 12, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Love the crib, not the toddler bed
on October 12, 2021
Posted by: BNic
Length of ownership:1 year or longer
Like everyone one else is saying you have to buy the toddler rail separately and I can’t find it anywhere! Which sucks because I bought this crib because it’s suppose to be a 3 in 1. But it looks like we’ll be having to buy a toddler bed.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, November 24, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
How do I convert to a toddler bed?????
on October 14, 2021
Posted by: Meeep13
from mn
I cat find a conversion kit anywhere this is disappointing
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, October 19, 2021
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com