Customer reviews from gracobaby.com
Graco - Benton 5-in-1 Convertible Crib - White
Average customer rating
1.9
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
4
4 Stars
4
3 Stars
19
2 Stars
46
1 Star
52
7%of customers recommend this product.
(
8 out of
110)
Customer Reviews for Graco - Benton 5-in-1 Convertible Crib - White
Customer Rating
2
Toddler bed conversion issue
on January 14, 2022
Posted by: VARIC
from Richmond
Length of ownership:1 year or longer
Was a good crib but now that I’m trying to convert it into a toddler bed there is very poor structural integrity and I fear that this bed will fall apart without the support beam (part #10 that is not included nor have I found it on the website). Very concerned about my 2 year old’s bed falling apart with him in it with this configuration
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, January 21, 2022
Thank you for your review of our Graco product. We're truly appreciate your feedback. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
DISAPPOINTED! MISLEADING!
on January 14, 2022
Posted by: Liudis
from Miami Gardens, FL
Length of ownership:1 year or longer
We bought this for our daughter with hopes of turning it into a toddler bed and so on but now the Conversion Kit is nowhere to be found…. HORRIBLE to advertise/sell this is a 4 in 1 when in realty is not.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, January 21, 2022
Thank you for your review of our Graco product. We're truly appreciate your feedback. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Should have called it a 3 in 1
on January 15, 2022
Posted by: MommyHippo
from Sacramento California
Length of ownership:1 year or longer
Aside form the extremely UNuserfriendly assembly instructions, as with MANY others I paid so much for this crib so I could convert it into a toddler bed. So now I have a toddler but no bed, just a really expensive wooden reminder that false advertising to new parents is widely acceptable. It’s impossible their marketing doesn’t know the deliberate deception of advertising the conversion. Oh yes, anyone found the missing beam to make the conversion? I can’t find one ANYWHERE.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, January 20, 2022
Thank you for your review of our Graco product. We're truly appreciate your feedback. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Disappointing
on January 19, 2022
Posted by: ARM007
from Ohio
Length of ownership:1 year or longer
This product is ridiculous. It is marketed as a conversion bed within its own title, 4-in-1. Except now I need to convert it to a toddler bed, and I have no parts to do so! Even worse, you can’t find a compatible guardrail ANYWHERE! The paint also chips ridiculously and my son doesn’t even bite.
No, I would not recommend this to a friend.
Written by a customer while visiting gracobaby.com
Customer Rating
1
Unable To Convert To Toddler Bed
on January 24, 2022
Posted by: rad21
from Lubbock, TX
Length of ownership:1 year or longer
I bought this for my daughter and was very excited. The crib itself is fine, but it’s impossible to find the toddler conversion kit. Extremely disappointed as I got this particular one BECAUSE I had plans of converting it. Waste of my money as I now have to go search for a whole new toddler bed.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, January 25, 2022
Thank you for your review of our product. We apologize for the experience with our product. You will be contacted shortly by our Graco Consumer Care Team.
Written by a customer while visiting gracobaby.com
Customer Rating
2
No way to convert to toddler bed. Disappointing.
on February 6, 2022
Posted by: Leah K
from St. Petersburg, FL
Length of ownership:1 year or longer
I am unable to convert this to a toddler bed because there’s no available rail. Really truly disappointed that I have to buy a new crib for my two year old to make it into a toddler bed.
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, February 8, 2022
Thank you for your review of the Benton 4-in-1 Convertible Crib. You will be contacted shortly by our Consumer Care Team to assist with the conversion kit inquiry.
Written by a customer while visiting gracobaby.com
Customer Rating
2
Convertible for a fee
on February 17, 2022
Posted by: Looney
from CA
Length of ownership:1 year or longer
As many mentioned, the benton is great as a crib. Now that it is time for me to convert it, I cannot find the expensive conversion kit anywhere. It seems that I may have to buy another brand all together
Response from gracobaby.comBy Graco, Consumer Services, March 3, 2022
Thank you for your review of the Benton 4-in-1 Convertible Crib. We do apologize for the experience with the conversion inquiry. A member of our Consumer Care Team will be reaching out to further assist you in the right direction.
Written by a customer while visiting gracobaby.com
Customer Rating
3
Great crib… but toddler bed?
on February 18, 2022
Posted by: HaiseB
from Kelowna, British Columbia
So my review is the same as every one else love the crib nice looking easy enough to put together. But can’t find the conversion kit to make it a toddler bed, which is disappointing as I would have purchased a different crib if I would have known….
No, I would not recommend this to a friend.
Response from gracobaby.comBy Graco, Consumer Services, March 3, 2022
Thank you for your review of the Benton 4-in-1 Convertible Crib. We do apologize for the experience with the conversion inquiry. A member of our Consumer Care Team will be reaching out to further assist you in the right direction.
Written by a customer while visiting gracobaby.com