Customer reviews from Samsung US
Samsung - Galaxy Book3 15.6" FHD Laptop - Intel 13th Gen Core i7-1360P - 16GB Memory - Intel Arc A350M Graphics - 512GB SSD - Silver
Average customer rating
3
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
1
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
1
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Samsung - Galaxy Book3 15.6" FHD Laptop - Intel 13th Gen Core i7-1360P - 16GB Memory - Intel Arc A350M Graphics - 512GB SSD - Silver
Customer Rating
5
Smooth & Comfortable yet lacking Windows Programs
on September 4, 2023
Posted by: MetalBabe75
from Pearl River, LA
Expertise:Intermediate
My last laptop (not Samsung) lasted me about 8 years so my new Samsung is light years ahead of what i was using previously. Talk about smooth to set-up! The keyboard is quite comfortable and I appreciate the number pad and backlighting. It is also easy to connect my phone and get photos & docs off of it and upload music from my external hard drive.
The only cons: no CD/DVD drive (I rip all my CD's so I can upload them to my phone for crossfit and concert warm-up listening) and only 2 USB drives, super short charging cord, and apparently Windows 11 Home does not include use of Word, Excel, etc., so I have to purchase Windows365...not sure what that's all about yet definitely disappointing.
The only cons: no CD/DVD drive (I rip all my CD's so I can upload them to my phone for crossfit and concert warm-up listening) and only 2 USB drives, super short charging cord, and apparently Windows 11 Home does not include use of Word, Excel, etc., so I have to purchase Windows365...not sure what that's all about yet definitely disappointing.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
New machine but black screen
on February 2, 2024
Posted by: SamsungFault
Bought this a month ago and now will not start. Black screen. Power supply and cable are all fine. No amount of resetting (holding down power for 20s) will work, reverts back to blue flashing power light and will not turn on. Online forums show this is a common problem.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Social Commerce, February 5, 2024
Hey,
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Book3. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are many reasons your screen could go black or blank, but it's quick to run through all the possible reasons and either rule them out or resolve your issue. Take a moment to review, "Samsung PC has a blank or black screen" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy Book3. If you would like further assistance or if you have any questions for us after completing the troubleshooting, feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01109614/
Thank you for finding the unobstructed time out of your day to share your sentiments with us about your Samsung Galaxy Book3. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are many reasons your screen could go black or blank, but it's quick to run through all the possible reasons and either rule them out or resolve your issue. Take a moment to review, "Samsung PC has a blank or black screen" to conduct some simple troubleshooting steps to help resolve what you may be experiencing with your Galaxy Book3. If you would like further assistance or if you have any questions for us after completing the troubleshooting, feel free to contact Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01109614/
Written by a customer while visiting Samsung US