Good day Jake,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book3 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are concerned about your palm brushing against your touchpad unintentionally, I suggest locking your touchpad. Here's how you can do that: > Press and hold the Fn key and press the F5 key to lock the touchpad. For your convenience, I have included a link with your device's user manual just in case you need a copy of it. If you've set your PC to sleep after 20 minutes, but it isn't working, make sure you applied the settings to both battery power and when your PC is plugged in. You may also want to check your power plan settings. Check out, "Sleep settings are not applying on Samsung PC" for some simple troubleshooting steps that you can take to resolve what you have been experiencing with your Galaxy Book3 Ultra's settings. I have linked it below for your easy access. If you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra

smsng.us/Samsung-Support
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https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01201568/