Customer reviews from Samsung US
Samsung - Galaxy Book3 Pro 16" 3K AMOLED Laptop - Intel 13th Gen Evo Core i7-1360P - 16GB Memory - 1TB SSD - Graphite
Average customer rating
4.8
(201 Reviews)
Rating breakdown 201 reviews
5 Stars
173
4 Stars
22
3 Stars
1
2 Stars
2
1 Star
3
67%of customers recommend this product.
(
10 out of
15)
Customer Reviews for Samsung - Galaxy Book3 Pro 16" 3K AMOLED Laptop - Intel 13th Gen Evo Core i7-1360P - 16GB Memory - 1TB SSD - Graphite
Customer Rating
1
Never Buy Galaxy Book again
on December 8, 2025
Posted by: Koekoenutt
Expertise:Expert
Would not buy Samsung Book ever again. Once out of warranty, the motherboard will die on you. Im extremely good with my computers, barely used it besides for websites and classes, and now Im out of money being a first adopter. It's sad too, because I really loved this laptop this whole time.
Features
5
Performance
3
Design
4
Value
1
Response from Samsung USBy R&R Team, December 9, 2025
Hi there Koekoenutt,
Thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Book3 Pro. We're taking action to improve the functionality and performance of our product line, based on customer feedback like yours. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Please feel free to contact Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Book3 Pro. We're taking action to improve the functionality and performance of our product line, based on customer feedback like yours. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Please feel free to contact Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Written by a customer while visiting Samsung US
