Customer reviews from Samsung US
Samsung - Galaxy S23+ 512GB - Phantom Black (AT&T)
Average customer rating
4.3
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
24
4 Stars
7
3 Stars
7
2 Stars
1
1 Star
1
79%of customers recommend this product.
(
31 out of
39)
Customer Reviews for Samsung - Galaxy S23+ 512GB - Phantom Black (AT&T)
Customer Rating
3
Need lots of time to get it right!
on September 11, 2023
Posted by: Colonel Grizzly
from Lawton, Oklahoma
Have had this phone about 2 weeks now. It still is missing a lot from my old phone data. Lost a lot of information I had on file. It is difficult for me to get the sounds right. I have severe hearing loss from combat missions so the sounds need to be louder. Not able to find the right sounds to let me know what is important coming in and what I can ignore.
Features
3
Performance
4
Design
3
Value
4
Response from Samsung USBy Debra, Social Commerce, September 15, 2023
Hi Colonel,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can configure settings to help you interact with your device’s sounds, including captioning, sound balance, and hearing aid support. For your convenience, I have included a link for you below that contains your device's user manual to help you get better acquainted with the features, settings, and customization options of your Galaxy S23+. Samsung Smart Switch lets you seamlessly transfer all your content from your old phone to your new Galaxy phone. Smart Switch will transfer data from most Android or iOS phones, and even some older Windows and Blackberry devices. Check out the article titled, "Transfer content with Samsung Smart Switch" for some helpful information and instructions regarding the transfer of your data to your new device. I have also provided a link below for you, containing this article. Let us know if you would like any additional assistance by contacting Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00062998/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23+. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can configure settings to help you interact with your device’s sounds, including captioning, sound balance, and hearing aid support. For your convenience, I have included a link for you below that contains your device's user manual to help you get better acquainted with the features, settings, and customization options of your Galaxy S23+. Samsung Smart Switch lets you seamlessly transfer all your content from your old phone to your new Galaxy phone. Smart Switch will transfer data from most Android or iOS phones, and even some older Windows and Blackberry devices. Check out the article titled, "Transfer content with Samsung Smart Switch" for some helpful information and instructions regarding the transfer of your data to your new device. I have also provided a link below for you, containing this article. Let us know if you would like any additional assistance by contacting Samsung Support. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00062998/
Written by a customer while visiting Samsung US
Customer Rating
3
Phone is nice but I enjoyed my S9+ better
on October 4, 2023
Posted by: Noname
from Tx
Speakers and ring volume are much quieter than my last phone. The phone is very slow to connect with incoming or outgoing calls even after the call has connected. 5-10 seconds at least. Don't seem to have many options when isolating notification tones between apps.
Otherwise the phone is nice. Very fast and smooth. I did have to switch to textra app to allow me to have better notification options
Otherwise the phone is nice. Very fast and smooth. I did have to switch to textra app to allow me to have better notification options
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
4
Value
3
Response from Samsung USBy Social Commerce, Social Commerce, October 5, 2023
Hey Noname,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23+. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Here's a few highlights of how the Galaxy S23+ differs from the Galaxy S9+, the Galaxy S23+ has a larger battery (4,700 mAh) providing you power to last throughout the day, you have Wireless PowerShare, Larger Internal Storage, Larger RAM, The latest network technology with the power of 5G, Rear Camera Resolution: 50MP Wide, 12MP Ultra Wide, 10MP Tele 3x Optical Zoom, Front: 12MP, Ultra-Wide Camera, Scene Optimizer that Intelligently recognizes scenes and optimizes colors for brilliant shots, Dual Aperture - Rear: 50MP (f/1.8), 12MP (f/2.2), 10MP (f/2.4); Front: 12MP (f/2.2), Flaw Detection that Intelligently detects flaws, so it's nearly impossible to take a bad shot, and the screen is larger than that of the Galaxy S9+. The Galaxy S23+ offers a 6.6" Dynamic AMOLED 2X Infinity-O FHD+ Flat Screen Display while the S9+ has a 6.2" Quad HD+ Super AMOLED. For your convenience, I have included a few links to help you get better acquainted with your device. I have included the link to the Samsung YouTube channel where we currently have 23 videos dedicated to the Galaxy S23 Series and then also to your device manual to help you customize the settings of your device. Please do not hesitate to reach out to Samsung Support if you have any questions for us or if you would like to share any additional feedback with us. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/compare/?device-1=samsung-galaxy-s23-ultra&device-2=samsung-galaxy-s23%2B&device-3=samsung-galaxy-s9%2B
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23+. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Here's a few highlights of how the Galaxy S23+ differs from the Galaxy S9+, the Galaxy S23+ has a larger battery (4,700 mAh) providing you power to last throughout the day, you have Wireless PowerShare, Larger Internal Storage, Larger RAM, The latest network technology with the power of 5G, Rear Camera Resolution: 50MP Wide, 12MP Ultra Wide, 10MP Tele 3x Optical Zoom, Front: 12MP, Ultra-Wide Camera, Scene Optimizer that Intelligently recognizes scenes and optimizes colors for brilliant shots, Dual Aperture - Rear: 50MP (f/1.8), 12MP (f/2.2), 10MP (f/2.4); Front: 12MP (f/2.2), Flaw Detection that Intelligently detects flaws, so it's nearly impossible to take a bad shot, and the screen is larger than that of the Galaxy S9+. The Galaxy S23+ offers a 6.6" Dynamic AMOLED 2X Infinity-O FHD+ Flat Screen Display while the S9+ has a 6.2" Quad HD+ Super AMOLED. For your convenience, I have included a few links to help you get better acquainted with your device. I have included the link to the Samsung YouTube channel where we currently have 23 videos dedicated to the Galaxy S23 Series and then also to your device manual to help you customize the settings of your device. Please do not hesitate to reach out to Samsung Support if you have any questions for us or if you would like to share any additional feedback with us. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/compare/?device-1=samsung-galaxy-s23-ultra&device-2=samsung-galaxy-s23%2B&device-3=samsung-galaxy-s9%2B
https://www.youtube.com/c/Samsung/playlists
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
2
Inability to manually change to 4GLTE
on March 2, 2023
Posted by: DD11
from Thornton, Colorado
Expertise:Intermediate
We have a unreliable 5g signal in our area. However , it improves when you are on LTE 4g. The MAJOR flaw with the S23plus is the inability to manually change back and forth. If it whiffs any 5 g signal it will not auto change to 4g. That is a dealbreaker makes this a bad choice, fix it!
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, March 8, 2023
Hi DD11... Thank you for your review of the Samsung Galaxy S23+. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support, which I've attached below, for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
I like it because it's a little larger than my s10
on April 26, 2023
Posted by: Happy with size of screen
from Mississippi
Expertise:Intermediate
The battery was weak on my s10 this was almost free
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Hate it!!
on March 26, 2023
Posted by: Terifun1969
from Isanti, Mn
Sound quality and volume sucks!! Can't even hardly hear it ring or if I get a text!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Debra, Social & Commerce, March 30, 2023
Hi Terifun1969, thanks for taking the opportunity to review your Samsung Galaxy S23+. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences when using our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship on our products, linked below. Without knowing more information about what you are currently experiencing, I suggest reaching out to Samsung Support for further assistance and/or troubleshooting. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Fast!
on March 2, 2023
Posted by: thsieh1983
from Houston
Expertise:Intermediate
Right off the bat, the phone just operates and responds so much faster. Pictures and vids are so clear.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone
on March 2, 2023
Posted by: NanaMary
from Fresno,Ca
Expertise:Intermediate
My phone broke and I had to replace it. So I chose the new galaxy phone on the market.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Got phone 2 weeks ago, still learning
on March 3, 2023
Posted by: RCcruiser
Expertise:Intermediate
Still getting use to changes that are hard to get use to from moving from S9 to S23+.
My message, opening screen, deleting messages all have changed.
Love the erase feature in Gallery, love battery life, still have a lot of learning to do, but that what a new phone is all about.
My message, opening screen, deleting messages all have changed.
Love the erase feature in Gallery, love battery life, still have a lot of learning to do, but that what a new phone is all about.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US