[This review was collected as part of a promotion.] I bought this oven several weeks ago and while it generally works as required, I’ve been very disappointed by the user interface and the touch screens. The touch response is often not responsive or accurate and the layout is not convenient or user-friendly. When I open the oven door, the touchscreen will be impacted by the steam or heat released and disrupts the remaining time and settings. I hate that the default setting is to shut off when the timer has ended rather than stay on. I always need to reset that setting every time I use the oven. It’s just not how I am used to using ovens.
OK oven except... The flat buttons are TERRIBLE. Many times, I (and anyone else) have to press them 6 or so times for them to register. Tried the flat of my finger, the point of the finger... anything! Did this from day one. Had the entire panel replaced under warranty but it didn't help at all.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 11, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Wall Oven. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Wall Oven model/serial number, and reference Case # 764980 We’re looking forward to hearing from you. Christy T
[This review was collected as part of a promotion.] We had this installed in our new home and so far we love it. Haven't used it much yet, but like the smart features that are available.