Customer reviews from whirlpool.com
Whirlpool - 30" Built-In Single Electric Convection Wall Oven with Air Fry When Connected - Stainless Steel
Average customer rating
3.9
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
98
4 Stars
35
3 Stars
23
2 Stars
8
1 Star
24
70%of customers recommend this product.
(
81 out of
115)
Customer Reviews for Whirlpool - 30" Built-In Single Electric Convection Wall Oven with Air Fry When Connected - Stainless Steel
Customer Rating
1
Beware
on April 26, 2024
Posted by: MES1
from Texas
Bought this oven in February and I am not happy at all. The porcelain finish in the oven is flaking off, down to the shiny metal. I have used it very limited the last couple months. Whirlpool’s technician states it is cosmetic and they will not cover it. I have read that this seems to be a common thing with ovens that have the hidden heating element. The bigger concern is that these flakes and particles of porcelain will get in my food while cooking.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, April 29, 2024
Hello,
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Wall Oven please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 526134.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. If you have any questions or concerns with your Wall Oven please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 526134.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice Oven, No Manual
on June 24, 2024
Posted by: MarT
[This review was collected as part of a promotion.] I got this oven last week. There was no manual that came with it and so far I can't find one on-line.
I've never had an all electronic oven and I need a manual. I'm 78 years old and consider myself electronically challenged. I would give five stars if I could get some instructions.
I've never had an all electronic oven and I need a manual. I'm 78 years old and consider myself electronically challenged. I would give five stars if I could get some instructions.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Awful
on July 10, 2024
Posted by: Awful
Horrible. Controls don’t sense finger touch. VERY un-user friendly. Takes forever to heat up. Cooks unevenly- burned the outside of a pizza, while the cheese was barely melted. Worst oven ever.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 11, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 562309.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
great oven
on July 30, 2024
Posted by: stosh25
from Morganton, NC
[This review was collected as part of a promotion.] great oven, but be aware if putting in a 24 inch cabinet with a back, part of the back has to be removed to make room for the electrical cable.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Defective
on August 14, 2024
Posted by: Naveen
from Wylie, TX
[This review was collected as part of a promotion.] I bought this few weeks ago and we are having issues with it already. Have not had a chance to use it even once.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, August 14, 2024
Thank you for sharing your insights with us. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 578497.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
on November 11, 2024
Posted by: Pkjewell
[This review was collected as part of a promotion.] Moved into newly constructed home & used oven twice. Screen went black. Waiting for repair.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, November 11, 2024
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your
Wall Oven. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Wall Oven model/serial number, and reference Case # 622270
We’re looking forward to hearing from you.
Christy T
Wall Oven. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Wall Oven model/serial number, and reference Case # 622270
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very disappointed
on December 10, 2024
Posted by: Murph
[This review was collected as part of a promotion.] This came with our new home October 28 and we have been unable to set the clock or make
Anything work. Found manuals on line but not helpful. My wife asked for help from Whirlpool, but the reply was simply to refer to such and such a place in manual. Very disappointed that builder chose to install this oven.
Anything work. Found manuals on line but not helpful. My wife asked for help from Whirlpool, but the reply was simply to refer to such and such a place in manual. Very disappointed that builder chose to install this oven.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 12, 2024
Hello,
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards.
To set the time on your Wall Oven:
On your controls panel, select the Tools Icon. This is on the right-hand side of the control and looks like two gears.
After selecting the Tools icon, scroll down within the screen until you find "Preferences".
Once you select Preferences, you will see several options. Choose "Times and Dates", scroll down, and choose "Time".
Then set the correct time of day. For example, if the time is 9:03 am, you would enter 0903 and then select set.
This information can also be found on page 4 in the Control Guide for your Range. For your convenience, we have included a link: https://www.whirlpool.com/content/dam/global/documents/202306/control-guide-w11597500-revB.pdf
Also, we see that the Oven is Wi-Fi enabled. If you connect the appliance to Wi-Fi, the time will automatically set.
If you need assistance connecting your appliance, please feel free to reach out to us directly at 1-866-333-4591 Mon–Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
Marie Q
Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards.
To set the time on your Wall Oven:
On your controls panel, select the Tools Icon. This is on the right-hand side of the control and looks like two gears.
After selecting the Tools icon, scroll down within the screen until you find "Preferences".
Once you select Preferences, you will see several options. Choose "Times and Dates", scroll down, and choose "Time".
Then set the correct time of day. For example, if the time is 9:03 am, you would enter 0903 and then select set.
This information can also be found on page 4 in the Control Guide for your Range. For your convenience, we have included a link: https://www.whirlpool.com/content/dam/global/documents/202306/control-guide-w11597500-revB.pdf
Also, we see that the Oven is Wi-Fi enabled. If you connect the appliance to Wi-Fi, the time will automatically set.
If you need assistance connecting your appliance, please feel free to reach out to us directly at 1-866-333-4591 Mon–Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Won't heat up, Brand new
on January 26, 2025
Posted by: Randy
from Petawawa Ontario
Bought this stove, hooked it up and it won't heat up.
It's brand new, hasn't been installed 5 hours.
Has power, links to wifi, everything working, except won't heat.
It's brand new, hasn't been installed 5 hours.
Has power, links to wifi, everything working, except won't heat.
Response from whirlpool.comBy CA Social Care, January 28, 2025
Hello Randy! We are so sorry to hear about your Whirlpool oven. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at CanadaSocial@Whirlpool.com with your model and serial number, your phone number, and your Review ID: 287839692. We look forward to hearing from you! -Alisha
Written by a customer while visiting whirlpool.com