Customer Reviews for Whirlpool - 30 inch Built-In Single Electric Convection Wall Oven with Air Fry When Connected - Stainless Steel
Customer Rating
1
Won't heat up, Brand new
on January 26, 2025
Posted by: Randy
from Petawawa Ontario
Bought this stove, hooked it up and it won't heat up. It's brand new, hasn't been installed 5 hours. Has power, links to wifi, everything working, except won't heat.
Response from whirlpool.comBy CA Social Care, January 28, 2025
Hello Randy! We are so sorry to hear about your Whirlpool oven. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at CanadaSocial@Whirlpool.com with your model and serial number, your phone number, and your Review ID: 287839692. We look forward to hearing from you! -Alisha
[This review was collected as part of a promotion.] The replacement oven works as expected. I am trying to get used to the panel and its features. I find I am not pushing hard enough or applying too much pressure. Many times when ending the a cook cycle, I somehow hit the broiler function.
[This review was collected as part of a promotion.] Oven was installed end of November. I haven’t used all the functions yet. So far, no issues. A minor annoyance - when I place a dish towel over the handle, a slight touch “wakes up” the oven. The oven touch screen reverts back within a few seconds. My previous Whirlpool oven was installed in 2006. So, I’m use to a less “techy” oven.
[This review was collected as part of a promotion.] This came with our new home October 28 and we have been unable to set the clock or make Anything work. Found manuals on line but not helpful. My wife asked for help from Whirlpool, but the reply was simply to refer to such and such a place in manual. Very disappointed that builder chose to install this oven.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 12, 2024
Hello, Thank you for your review. We regret to hear that your Wall Oven is not living up to your standards. To set the time on your Wall Oven: On your controls panel, select the Tools Icon. This is on the right-hand side of the control and looks like two gears. After selecting the Tools icon, scroll down within the screen until you find "Preferences". Once you select Preferences, you will see several options. Choose "Times and Dates", scroll down, and choose "Time". Then set the correct time of day. For example, if the time is 9:03 am, you would enter 0903 and then select set. This information can also be found on page 4 in the Control Guide for your Range. For your convenience, we have included a link: https://www.whirlpool.com/content/dam/global/documents/202306/control-guide-w11597500-revB.pdf Also, we see that the Oven is Wi-Fi enabled. If you connect the appliance to Wi-Fi, the time will automatically set. If you need assistance connecting your appliance, please feel free to reach out to us directly at 1-866-333-4591 Mon–Fri 8 a.m.–6 p.m. EST. We look forward to speaking with you. Marie Q