I had this cover in the past and I love the fabric and design. It's lightweight and durable and fits my grill perfectly. I would have given it 5 stars if the security straps were better. My old cover they were the first to fail. They're only 1 inch wide and only about 8 inches long. If they were made of the same material as the cover and wiser it would be better. I secured this new cover as close as I could and it blew off my grill! I had to place a container close to the cover to keep it from flying off. Charbroil, you need to change this!
Nice for grilling but difficult to clean and keep clean
I would recommend this to a friend!
Response from CharbroilBy Gavin, CARE Team, May 6, 2025
Thank you for sharing your thoughts. While we’re glad to hear the grill performs well for cooking, we understand that cleaning can be a hassle. If you’re looking for tips or advice on keeping it clean, Charbroil CARE is available at 1-866-239-6777 and would be happy to assist with maintenance suggestions.
After just three days of having the grill cover on I took it off and put it on once and I noticed there was a decent size rip right underneath the “charbroil tag” I tried sending something in and never heard from them.
No, I would not recommend this to a friend.
Response from CharbroilBy Gavin, CARE Team, May 5, 2025
Thank you for the feedback. A tear in the cover that quickly isn’t typical, and we’d like to help make it right. Since you didn’t hear back after reaching out, we recommend calling Charbroil CARE directly at 1-866-239-6777. We’re here to assist and ensure you get the support you need.
I thought i had ordered the” Heavy Duty” version i was replacing so was diyto see that this one is so flimsy and thin.
Response from CharbroilBy Alex, Customer Care, August 7, 2025
Thank you for sharing your thoughts. While we’re glad you had an okay experience, we understand there’s always room for improvement. If you have any specific suggestions or things that we could’ve done better, feel free to reach out. We hope to exceed your expectations next time! You can contact us at 1-866-239-6777. Our normal business hours are Mon-Sat: 9AM - 7PM EST.
Written by a customer while visiting Charbroil
Customer Rating
1
Seams are failing after only 3 months
on July 3, 2025
Posted by: Monbow
from Indiana
Length of ownership:1 month
I already have holes where the seams have come apart.
No, I would not recommend this to a friend.
Response from CharbroilBy Alex, Customer Care, August 14, 2025
"Thank you for sharing your feedback. We apologize that we didn’t meet your expectations and would like to understand the issue better. Please give us a call at 1-866-239-6777.
We got to use it the other day an it works great. The assembly was easy as there were simple instructions. I love the cooking space with the 4 burners. The side burner is a huge help as well. So glad we bought this unit. We ordered a cover for it from the site. That too was a great investment and reasonably priced. 5 stars all around