Customer reviews from Char-Broil, LLC
Charbroil - Edge Electric Grill - Silver & Black
Average customer rating
4.3
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
76
4 Stars
21
3 Stars
8
2 Stars
5
1 Star
8
86%of customers recommend this product.
(
90 out of
105)
Customer Reviews for Charbroil - Edge Electric Grill - Silver & Black
Posted by: ssmerrill1214
from NH
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
Easy to put together with one person. Takes a bit longer to get up to temperature.
Looks decent, but the grates are a major pain in the butt to clean. I’m not sure if I would buy this product again because of the cooking grates.
Looks decent, but the grates are a major pain in the butt to clean. I’m not sure if I would buy this product again because of the cooking grates.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Stacy, SME, June 4, 2024
Thank you for your feedback.
Written by a customer while visiting Char-Broil, LLC
Posted by: GermanatorDC
from Washington DC
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
Grill looks great. The cleaning feature is nice but takes a long time. After the first use, the grill immediately looks badly aged inside. When building it out of the box, several parts were damaged. Only reason I’m keeping it is because I don’t want to have to deal with returning it. Having a stand alone electric grill looks great, but you may be better off just getting a table top version. I’d love a refund and person to come pick it up without me having to deal with the return hassle
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Stacy, SME, June 13, 2024
We are sorry to hear of these issues. If you require assistance with replacement parts please contact us at 1-866-239-6777.
Written by a customer while visiting Char-Broil, LLC
Posted by: DaveM53
from Albany, NY
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
Assembly was made more difficult by the lack of labelling on the parts. Finally got a chance to use it a couple of times. Again, the instructions are confusing, somehow implying that one should start by heating the grill to 650 degrees before cooking. Then, at one point, it just decided to stop heating all together, so I had to restart it.
Response from Char-Broil, LLCBy Stacy, SME, July 9, 2024
We are sorry to learn of these frustrations please contact us at 1-866-239-6777 if you require assistance.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Char Broil Edge after 1 Year
on September 14, 2024
Posted by: Mark LBK
from Longboat Key, FL
Gender:Male
Length of ownership:6 months
So we bought the Char Broil Edge based on reviews and the size compared to other electric grills. At first we thought that maybe it was us and just had to get use to the grill. Then after more than a few times (we used our gas grill constantly) we realized that this grill did not work for meats that were marinated. It was a mess as the marinate would just go in the goves of the grill and cook onto the metal. The cooking of a steak was not much better as it was like cooking in a pan on the stove. We tried numerous solutions and cleanings and still the same end product. If this is what you want with a grill then this is your grill, in fact I will sell your mine.I have now ordered a Nepoleon Rogue grill and going back to gas. My loss of $$$ as this experiment didn't work.
No, I would not recommend this to a friend.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Well made and great grill!
on April 18, 2025
Posted by: J S
Excited to use the grill! It is really well made.... I have had several Char-Broild grills and always had great success. I expect the same from my Edge!
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
edge electric grill
on September 30, 2025
Posted by: Don J
piece of crap quit working second time using it. keeps shutting off sometimes gets extremely hot and burns the food. i'm currently very disappointed with this purchase and i'm hoping the customer service center can help me get this thing fixed.
Response from Char-Broil, LLCBy Gavin, CARE Team, October 14, 2025
Hi Don, thank you for sharing your feedback. We understand how frustrating it can be when your grill isn’t performing as expected. Please contact our Char-Broil CARE Team at 1-866-239-6777 so we can troubleshoot the issues and help get your grill functioning properly again.
Written by a customer while visiting Char-Broil, LLC