Customer reviews from napoleon.com
Napoleon - Rogue SE 525 Natural Gas Grill with Side and Rear Burners - Stainless Steel
Average customer rating
4.7
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
55
4 Stars
9
3 Stars
1
2 Stars
1
1 Star
1
Customer Reviews for Napoleon - Rogue SE 525 Natural Gas Grill with Side and Rear Burners - Stainless Steel
Customer Rating
5
Cook Like a Champ
on August 12, 2023
Posted by: Mike#689
from Newmarket, On
[This review was collected as part of a promotion.] I've owned this BBQ for 3 years now, and I do ALL the cooking at the cottage (why use an oven when you have this). From steak to burgers, corn and potatoes, you can't go wrong. This BBQ cooks for a family of 5 with room to spare.
Written by a customer while visiting napoleon.com
Customer Rating
5
Great BBQ
on August 13, 2023
Posted by: Rick87
from Montreal
[This review was collected as part of a promotion.] Great BBQ. I also had very good customer service when the batterie pack magnet broke.
Written by a customer while visiting napoleon.com
Posted by: kpmm
from Sarnia, ON
Verified Purchase:Yes
The rotisserie attachment cannot be used without removing all the grills and the second higher seated sear plates, there is not enough space for anything otherwise. It seems I was sold an older year's model for the price of the 2023 model without realizing. I saw the newer version at a store for the same price I paid and the quality was much higher and this rotisserie design flaw was probably corrected in it.
Response from napoleon.comBy The Napoleon Team, CS, September 12, 2023
Thank you for reaching out and providing us feedback on the RSE525RSIBPSS-1. WE are sorry to hear you are disappointed in your product. We would like to look into this further for you. If you could please email grills@napoleon.com with your model and serial number, along with a photo of the rotisserie installed, one of our agents will review this with you further. Thank you!
Written by a customer while visiting napoleon.com
Posted by: BVF III
from Clarkson / Mississauga, Ontario
Verified Purchase:Yes
This is a good grill. We didn’t want any bells and whistles- just sturdy hardware and good, even heat. It delivers on the hardware but the even cooking temps are just so-so. Not a fan of the wavy lines cooking grid. Makes it harder to clean. Very easy to assemble.
Written by a customer while visiting napoleon.com
Posted by: John c
Verified Purchase:Yes
The grill was more than i expected. Even burning grill to cook from either front or back.
Cuatomer sercice is great and they stand behind the product.
Cuatomer sercice is great and they stand behind the product.
Written by a customer while visiting napoleon.com
Posted by: Joey's Pincho Bayamón
from Puerto Rico
Verified Purchase:Yes
It is an excellent product. Very professional and very strong. The grill is very resistant and gives a very nice mark to the food. A very good investment. Very pleased with the equipment. Thank you!
Written by a customer while visiting napoleon.com
Posted by: Heidi
from Caledonia Ontario
Verified Purchase:Yes
Excellent quality and great features! Grilling station is phenomenal! Heats up basically instantly! Also another great feature is that the propane tank is in the front and concealed with heavy duty doors!
Written by a customer while visiting napoleon.com
Customer Rating
4
Great grill. Love the stainless grills and the side searing
on February 13, 2024
Posted by: Heinz57
from Vancouver, BC
[This review was collected as part of a promotion.] I bought this last Summer. Previously had competitor grill, which of doesn't even come close. Easy cleanup, and being able to fold the sides down is a plus when needing more room on the balcony. Easy to pull out the main drip tray to clean; heats quickly. Easy to control temperature and handles a lot of food. The best part is the side searing station. Wow! Super quick to grill steaks. Haven't bought a rotisserie yet, so can't comment on it. Only negative is I've seen some grease drip on the ground from the searing station 'bolts/standoffs' that keep the cast iron grill in place. One has to regularly clean around the edges of the cast iron grill to prevent these drips, as the grease tends to flow to the outer edges of the grate and find its way down these bolts (so only 4 stars). The searing drip tray could also be improved by making it friction fit or a latch, as it sometimes slides forward on its own (balcony at a slight angle for water runoff). I'd still buy this grill again as the rest is well designed and thought out.
Written by a customer while visiting napoleon.com