Customer reviews from blackstoneproducts.com
Blackstone - Original 22-in. Countertop Outdoor Griddle with Hood and Omnivore Plate - Black
Average customer rating
4.5
(357 Reviews)
Rating breakdown 357 reviews
5 Stars
254
4 Stars
70
3 Stars
18
2 Stars
3
1 Star
12
79%of customers recommend this product.
(
11 out of
14)
Customer Reviews for Blackstone - Original 22-in. Countertop Outdoor Griddle with Hood and Omnivore Plate - Black
Customer Rating
5
Christmas gift
on December 30, 2024
Posted by: David B
Enjoying the Blackstone I received for Christmas very much. Just a few days but alert used it multiple times with results as advertised. Very happy to have it.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
3
Seasoning process is very time consuming
on December 30, 2024
Posted by: Travis P
Seasoning process is very time consuming and it would have been better if the grill included the seasoning oil.
Response from blackstoneproducts.comBy Customer Support, Customer Support, January 27, 2025
We appreciate your feedback. We are always looking for ways to improve our product and our processes. If you have any other concerns or recommendations, please send them to support@blackstoneproducts.com
Written by a customer while visiting blackstoneproducts.com
Customer Rating
1
Activate your warranty- not
on January 1, 2025
Posted by: Jay V
After working through screens and sharing information, when you think you’ve activated your warranty, SURPRiSE! No warranty, just trying to sell you a service plan. I bought the griddle because it has a lid, yet instructions say not to cook with lid closed. Instructions for optional lid for similar grill suggest you can close the lid for up to 10 minutes while cooking. The product may work great, but unneeded frustration before starting to season it.
Response from blackstoneproducts.comBy Customer Support, Customer Support, February 13, 2025
Thank you for your review. All of our products come with a warranty, we just also offer extended warranties for purchase. We understand you'd like to cook with the hood, but just to keep the longevity of the hood, we recommend using a basting cover instead. An agent has reached out with this information and if you have any questions, you can reply to their email.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Newbie’s
on January 2, 2025
Posted by: John P
Christmas present from my wife! Can’t wait to try it out!!!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
The best
on January 4, 2025
Posted by: Terry B
I love it ,it's the only way to cook and easy cleaning
Written by a customer while visiting blackstoneproducts.com
Customer Rating
5
22” Blackstone
on January 4, 2025
Posted by: Heath W
The set up was easy and my first use was awesome. Cooked smash burgers for the whole family!
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Disappointing Warranty
on January 5, 2025
Posted by: James P
I can’t believe that we have to purchase additional coverage for such an expensive product. The Blackstone name used to be one of quality and great performance. Now I am beginning to doubt if that is still true.
Written by a customer while visiting blackstoneproducts.com
Customer Rating
4
Great
on January 9, 2025
Posted by: Chris J
Just got it. I’m sure it will cook awesome and I will love it. But first impressions are a little low. Lid seems flimsy. Handle is hollow cheap ish. And some sticky discoloration on cooking area.
Written by a customer while visiting blackstoneproducts.com