Customer reviews from brother-usa.com
Brother - ScanNCut DX SDX230DI Disney Cutting Machine - White
Average customer rating
4.4
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
20
4 Stars
4
3 Stars
2
2 Stars
0
1 Star
2
100%of customers recommend this product.
(
20 out of
20)
Customer Reviews for Brother - ScanNCut DX SDX230DI Disney Cutting Machine - White
Customer Rating
1
Really sad
on September 27, 2025
Posted by: Meeee35
My scan n cut has never recognized a mat. Used multiple mats and still nothing
Watch multiple videos and still won't recognize any mat I purchase. I have only been able to do the project the scan n cut came with.
Watch multiple videos and still won't recognize any mat I purchase. I have only been able to do the project the scan n cut came with.
Response from brother-usa.comBy Brother Customer Service, September 30, 2025
Thanks for taking the time to review your experience with the Brother SDX230Di. We appreciate your feedback. I’m sorry to hear that you are having Mat issues with the Brother SDX230Di. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link: Answer Link: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx230dieus&faqid=faqh00000690_003
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32509020002/workspaceContext/workspace/processedPrint/Answer/158265
Answer Link: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx230dieus&faqid=faqh00101473_000
If you still have difficulties, please contact Brother Customer Service at: https://www.brother-usa.com/support/SDX230D
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32509020002/workspaceContext/workspace/processedPrint/Answer/158265
Answer Link: https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx230dieus&faqid=faqh00101473_000
If you still have difficulties, please contact Brother Customer Service at: https://www.brother-usa.com/support/SDX230D
Written by a customer while visiting brother-usa.com
Customer Rating
5
So much fun!
on November 17, 2021
Posted by: GettingCrafty
from Chicago, IL
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. I can't say enough good things about this little machine. I got it ten days ago and haven't stopped using it. I don't know where to begin? It can make greeting cards, vinyl decals, stickers, t-shirts, quilt patterns, the possibilities are endless! I can scan my own artwork and the Scanncut will draw it on paper or fabric, leather or cut out vinyl, make a stencil or stamp. The best part is I can do this all from the machine. It scans, edits, draws, cuts then saves my work! I can also send a design wirelessly, from my computer or thumb drive. I made some greeting cards and the machine cuts intricate designs beautifully! I also cut out stickers, full and half cut and I couldn't be more pleased! Today, I bought vinyl. It's time to label everything in the kitchen lol.
Pros
- it's quiet! You don't have to worry about bothering someone sleeping or watching TV.
- the blade automatically adjusts to whatever material you're cutting.
- it has a color LCD touchscreen with built-in storage.
- it doesn't have to be hooked up to a computer or WiFi.
- there's no monthly fee. Their Canvas Workspace has a ton of really nice projects too.
- you have to download the manual from their website because they're saving trees!
Cons
- the accessories are pricey. (The universal pen holder is so worth it!)
- the low tack mat isn't very sticky.
- the spatula that comes with the kit is dull.
I can't think of anything else. I'm so happy!
Pros
- it's quiet! You don't have to worry about bothering someone sleeping or watching TV.
- the blade automatically adjusts to whatever material you're cutting.
- it has a color LCD touchscreen with built-in storage.
- it doesn't have to be hooked up to a computer or WiFi.
- there's no monthly fee. Their Canvas Workspace has a ton of really nice projects too.
- you have to download the manual from their website because they're saving trees!
Cons
- the accessories are pricey. (The universal pen holder is so worth it!)
- the low tack mat isn't very sticky.
- the spatula that comes with the kit is dull.
I can't think of anything else. I'm so happy!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Amazing product!!!
on November 18, 2021
Posted by: Vukce
from New Jersey
[This review was collected as part of a promotion.] The Brother ScanNCut DX SDX230Di Disney electronic machine is excellent. It works amazing. It has built-in scanner and 152 built-in Disney designs. The designs are beautiful and unique. The images of Mickey Mouse and Minnie Mouse on the front of the machine are gorgeous. I like the fact that this machine automatically detects material thickness to cut precise patterns and cuts up to 3mm thick. I am able to create and edit designs quickly and easily on the touchscreen display. I make decorations, greating cards, signs and they look wonderful. Also this machine has PES/PHX file readability so that you can create embossing, applique and drawings for home decor. I like the high quality and durability of this machine. Overall I am very satisfied with this product and I highly recommend to everybody.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Help
on June 19, 2022
Posted by: Catianna
from Delaware
I was very excited to receive my machine. I looked at so many videos and felt i could start playing with the little knowledge i thought i had.
The machine is not novice friendly. Every time i called for technical help i was told to look at another video. Needless to say my enthusiasm has been destroyed.
The machine is not novice friendly. Every time i called for technical help i was told to look at another video. Needless to say my enthusiasm has been destroyed.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Amazing machine!!
on November 14, 2021
Posted by: Scpirate63
from Seneca,SC
[This review was collected as part of a promotion.] I received this product from Brother for free in exchange for my honest opinion/review of the product.
This is an amazing machine both for its precision and endless possibilities. Your imagination can just run free here. I’ve literally just scratched the surface and my favorite part is how quiet it operates. If you love Disney, this machine is for you! Happy crafting!
This is an amazing machine both for its precision and endless possibilities. Your imagination can just run free here. I’ve literally just scratched the surface and my favorite part is how quiet it operates. If you love Disney, this machine is for you! Happy crafting!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Scan and cut gets two thumbs up!
on November 7, 2021
Posted by: MissLaMommyOfTwo
from Louisville, Ky
[This review was collected as part of a promotion.] I am still learning to use this machine but let me tell you what I have learned this far is not disappointing. What I like about this machine is how simple it is to use so far. The fonts and pictures that are possible are endless not to mention the machine is so quiet I can use while my two young kids are sleeping and they don't wake up. I gave 3 stars bc I'm a beginner and still learning. I would almost guarantee people who have been sewing for years will give this machine 5 stars!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Awesome
on November 9, 2021
Posted by: AEWV
from WV
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest review. The scan and cut is really awesome. This was my first time using a product like this. It was really easy to figure out and use. Did 2 projects the same day I got it. Really excited to make more things with it. Has lots of patterns already programmed in. And you can upload and scan in more.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love this machine
on November 14, 2021
Posted by: Portuguese74
from Rancho Cucamonga, CA
[This review was collected as part of a promotion.] This is one of the best products I have in my craft room. I absolutely love this machine. It is easy to use and the step by step directions are extremely helpful. I am so excited to create some wonderful items. Just in time for the holidays. My favorite part of the machine is the panel. This has definitely enhanced my craft room.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com