This is the fourth of these pillows we've purchased. The other 3 were excellent but this one is not. It's physically lighter than the others and uncomfortably stiff. It hurts my neck in a way the older ones don't. I am surprised and disappointed at the change in the product.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 23, 2020
Hi there. We appreciate you taking time to leave a review and share feedback. We will pass your comments along to our product and quality assurance teams. If we can help in any way moving forward, please let us know at 877-842-2586 or support@tn.com.
Written by a customer while visiting Tuft & Needle
This is the sixth pillow I have gotten from you all in the last two to three years because they're so great! I love the firm feel and yet they give without ever going flat or needing to be fluffed up. I find they're excellent for all different sleeping positions.
Written by a customer while visiting Tuft & Needle
Extremely dense. If you exclusively side or belly sleep, may be inappropriate. Back sleepers rejoice. Extremely comfortable for me, not so much my wife who belly and side sleeps.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
The product itself was too soft for what my husband was wanting. But that was more of his personal preference than an issue with the pillow itself. Amazing customer service when needing to return the product.
Written by a customer while visiting Tuft & Needle